A customer of mine bought a set for a gift. The blade quality is good but not worth $1000 plus for three knives. Telling you where they obtain the steel and exactly what the steel is are two very different things.
These knives came with a so-so edge.
I have given several sets of these as gifts and I personally have most of what they sell. Their shipping is slow and what they consider "razor sharp" falls below expectations. They must be sharpened to perform and be functionally sharp advertised. They do look nice and are a great gift but they are a little overpriced even with their discount.
Thank you for your review.
We are deeply saddened to hear of all of this, as our priority is to always provide the highest quality products.
We are sincerely thankful for your continued loyalty, and will always be available to assist you with any issues or questions.
Kind Regards,
Kamikoto
I ordered my product off the website based on all the information available and was really satisfied with the communication up until the time the product didn't ship. I was just given information that their carrier was having a problem. Not my problem but a problem. All I was asking for was an update on my product shipment. After numerous emails I was finally told it was out of their hands and the problem is fed ex
So with no recourse other than canceling my order a Christmas gifts. I waited on FedEx to pick up and ship my order. My fault four being a customer I guess. The real issue is I was continue to be bombarded with ads from your company as well as every time I went on Facebook. I was offered discounts to order additional items when I haven't even received the first ones.
Dear Mr. Scott M.,
Thank you for your review.
Having investigated your order and previous communications, we apologize that you did not receive the customer service that you expected when contacting us. We have taken your feedback and aim to provide our customers with more clarity regarding their orders and deliveries.
We had contacted you privately to ask if there was any further feedback you had regarding our service that we would be able to implement.
We understand that your order was delivered despite the delays and hope that the people receiving the gifts are still enjoying their knives.
Kind regards,
Kamikoto
I ordered Kuro set for a gift and received somewhat flawed one. Their customer service immediately answered to my email and asked some pictures of the item. After examining the pictures, they immediately replaced the flawed one. I really appreciate their quick action. However, Kuro set was not extremely sharp as much as I expected compared to their other single beveled knives although they advertised as best knife ever amongst their products. Overall, I was satisfied their customer service but have a question mark on the Kuro set.
Very satisfied with product. Well packed and delivered
I bought several knife sets for Christmas presents. Of course I had to buy one for myself as well. Everyone loved the gifts and I found the knives to be very sharp and used them immediately in place of my old knives.
I've ordered five knives over the past two years plus given some as gifts. The quality of the knives has been excellent plus their customer service has been very good. I suggest ordering a sharpening stone to keep the knife cutting edge in top shape.
I've always been fascinated with traditional Japanese swords and sword-makers, so I naturally gravitated towards Kamikoto products which are steeped in the same traditions. These are the most amazingly sharp knives I've ever seen, and I have no doubt they are capable of splitting atoms! I now own two complete sets of knives (the entire line), plus many extra knives that I give away to friends and family, who are equally amazed at the quality, sharpness, and presentation... the little wooden boxes are a great touch. Plus their customer service is second to none; I've done lots of online shopping, and no company I've ever dealt with can even come close to the professionalism, courteousness, and generosity that Kamikoto exhibits on a regular basis. So whether you're a weekend warrior in the kitchen like myself, or a professional chef in a 5-Star restaurant, you can always depend on Kamikoto knives... there's nothing sharper.
I now own the whole collection except the steak knives which I have no use for. I like the way they feel and perform. Very sharp, cuts cleanly. The single bevel takes some getting used to because there is a tendency to cut unevenly while cutting large cuts of meat. However, after a few cuts, one gets used to using the single bevel.
I purchased the 7-inch Damascus Santoku knife - hands down the sharpest knife I have ever owned. Fantastic for chopping herbs, slicing tomatoes, dicing chicken... anything requiring a delicate, accurate touch. Very well balanced, great handle and an overall good size for any task. If you have one knife in your drawer, it should be this one.
Hands down the sharpest knife I have ever owned. Fantastic for chopping herbs, slicing tomatoes, dicing chicken... anything requiring a delicate, accurate touch. Very well balanced and an overall good size for any task. If you have one knife in your drawer, it should be this one.
These are sooo sharp the warning doesn't do them justice. I've cut my fingers several times,even managed to stab myself accidentally of course but are the best knives I've ever used before. Amazing Craftsmanship
I'm disappointed in these knives as they do not hold an edge for more than a few cuts. They look good, feel substantial in the hand but I have to resharpen them after chopping a few broccoli or carrots
Dear Mary G.,
Thank you for your review.
We apologize that you have not enjoyed using your 7 inch Santoku Knife, we pride ourselves on the quality of our blades and it seems that your knife has been underwhelming.
We have now issued a replacement knife to be delivered to you, and we hope that this knife will not disappoint. We have sent an email detailing this replacement, please reply to this email if you have any other questions, queries or feedback as we would be honored to assist you.
Kind Regards,
Kamikoto
Nov 26,22:01 EET
"I have received your gift.
This is what I expected to find! Superior craftsmanship and an edge ready to be put to work!
Thank you for the excellent customer service!
I was not looking for compensation, only to inform you of what I found.
You have gone above and beyond what was necessary and I appreciate it!
There will be further purchases from myself and my colleagues.
Thank you again, James"
My comment to Kamikoto after receiving a dull knife. Immediate response and incredible integrity.
I bought 2 sets of Steak Knives (ie; 8pieces).
I must say they are the sharpest and most ergonomic (user friendly) steak knives I've used.
It's a joy slicing and dicing steaks when the knife is comfortable to hold, easy to use, and extremely sharp. Fit for purpose!
Dear Mr. Charles L,
Thank you for your review.
We are so grateful for your kind words, however, were saddened to hear that you were not able to use our knives fully. It is true that our knives are single bevel, however, we do offer some of our knives in a left-handed version.
We kindly ask those interested in left-handed knives to contact us at support@kamikoto.com.
Kind Regards,
Kamikoto
Recently, I received a few sets of Kamikoto knives as a gift. To this point, I have been thoroughly impressed with the quality of the product; they are by far the best knives I've owned or used.
When addressing one minor issue that I had, the customer service team was exceptional. Their responsiveness, cordiality, and respectfulness was absolutely incomparable, and they were able to resolve the issue with diligence and ease.
I would recommend this company and their products to anyone without hesitation.
There was a hiccup with information being relayed and I received an answer immediately. I am extremely happy with my purchase. The knife is beautiful and I couldn't beat the price. I highly recommend them to anyone. Thank you.
I love their knives. They are pieces of art, and super sharp, the handles are very comfortable and they have a great balance. Customer service is fast and great. I had a problem caused by the shipping and I requested a new wood box and they send me a whole new knife.
The knives are super, they fit the hand quite well and they're rather sharp---plus, you can buy a stone to maintain the cutting edge. The knives come in attractive blond wood presentation cases, which are very good storage spots. I can't fault the knives in the least.
These knives are great. They are the best knives for the money that I have ever used. The way they fell in my hands and the clean smooth cuts that I get with them. It is just great. They are built to last not just for me but for future generations. I am looking forward to lifetime of use. The company is also great to work with. They deliver on their product.
The knives are exquisite and then customer service I received was simply spectacular. I would recommend Kamikoto to everyone from novice cook to master chef. I believe with proper care these would last a lifetime
Overview
Kamikoto has a rating of 4.7 stars from 212 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kamikoto most frequently mention customer service, best knives and wooden boxes. Kamikoto ranks 2nd among Knives sites.
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Dear Mr. Richard R,
We are so sorry to hear that you were disappointed with our knives.
We at Kamikoto set out to develop a single bevel Japanese steel knife that we would be proud to use and gift to our friends. For us, knives are a matter of heritage, craft and skill.
As explained on the about on our Kamikoto website page, https://kamikoto.com/pages/about-kamikoto, the Kanpeki Knife Set you purchased is crafted out of 420J2 type Japanese steel, a steel with high corrosion resistance and durability.
We are extremely embarrassed to hear that your knives do not live up to our exceptionally high standards, and as such, we have placed an immediate replacement order for you.
Please do let us know if you have any other questions, as we would be delighted to assist you.
Kind Regards,
Kamikoto