JustFlowersReviews 5,772

2/14/2024
Below is a partial email I sent to JUST FLOWERS!
As I already shared in two earlier emails, 1 text message,(which I later heard isn't operable) and a phone call (who never called back when the call dropped)
I am NOT at all happy with my order. My order cost me $302.89 for Tranquil Oceans (white roses) and 2 separate balloon orders. First, I get a call from door dash that they don't have my order at the flower shop. I gave them my name, wife name etc. Nothing! I contacted Just Flowers and they told me all was well and I should receive my order on time.
When it arrived, it looked rushed and last minute. And it wasn't the roses I ordered. My wife loves white roses. I asked for a full refund of my purchase. Nothing will be able to replace what I had planned for my wife and the company's mishandling my order.
I specifically mentioned on my order that I needed everything to be correct on 2/14 and it's all wrong. This day has been ruined. I paid them in full on January 30th. I spoke to 3 of their workers on February 14, Eric, Ram, & Vic who says she was a manager. I later got a call from another manager who didn't bother to call back when the phone call dropped. This is unacceptable! The arrangement looks nothing like what I ordered. I gave them my hard earned money in good faith that they would produce and they didn't. Someone called February 14 around 6pm to say I would get a call today about reimbursement. It's now 7:58 est and I haven't heard from anyone. After leaving several messages and emails someone finally calls me today to offer me $30 reimbursement. I thought it was utterly ridiculous and I asked for better. He said he could only give $50.
I will NEVER EVER use them again and I will continue to share my experience about them. They do not care about customer service nor fulfillment of customers desires. Once they have your money…they will give you anything. I have never felt so humiliated in my life.

Ordered 200 dollars worth of flowers for VALENTINES DAY! Guaranteed delivery on Valentine's day even paid a premium price! It is now 02/16/24 at 3:34pm and still no Flowers. 2 days after VALENTINES DAY! When I called and spoke to someone they said we would have them by 5pm today! I am not feeling very optimistic about it! If you need your delivery to be on time for a special occasion like valentines, anniversary, birthday I would not use JUST FLOWERS! Save yourself the HEADACHE and your loved ones FEELINGS and order from ANYWHERE ELSE!

I ordered a premium flower arrangement that should have been delivered on February 14th. My order was never delivered on the date requested. I have attempted to contact the seller and they told me that my local florist could not deliver the arrangement. After contacting the company multiple times they keep telling me they can't cancel unless they speak with the florist first which is not professional at all. By all means stay away and do not order from here.

I ordered flowers for my daughter on Valentine's Day morning. They stated it would be delivered by 9 pm that night. This is the day after Valentine's Day and she still has not received her flowers. I have called several times, can never speak to someone. I have sent an inquiry, twice! I have sent an email with no response. They were quick to take my money. My order number was *******. It was a My Love for You bouquet that was not delivered. I just want to speak to a person!

On 02/15/24, I posted my first review of JustFlowers on this website and consumeraffairs.com because the delivery never arrived on February 14. Surprisingly, I saw that JustFlower customer service (which never answered my calls) on 02/15/2024 responded to my review on this website, saying the flower arrangements delivery was rescheduled for February 16, which is false. (See below)

Customer service -. – JustFlowers Representative
02/15/24
******* - Rescheduled for delivery on 02/16/*******300 - Rescheduled for delivery on 02/16/2024.

On the same day, February 15, around 7 pm, I received a call from a telemarketing company apologizing, to which I indicated that I wanted a total refund for my two orders. After the phone call that same night, I received two emails notifying me that they were canceling my orders and would make the refund and posted on Consumer Affairs.com the following dated 02/16/24: "Public Company response 2/16/*******278 - full refund issued on 02/15/*******300 - full refund issued on 02/15/2024.
I have not seen any refund reflected at this time of writing (02/18/24).

My wife is helping her mother recuperate from a fall. I wanted to send flowers and a teddy bear for Valentine's Day. I ordered 1 day prior to Valentine's Day with "guaranteed delivery" on Valentine's Day but the flowers and teddy bear were never delivered. I called customer service and was not allowed to cancel my order. Instead they said they'd deliver within 2 days. How would you feel if your flowers arrived two days late?

I have included what I got vs what their picture promised below. Do yourself a favor and avoid this scammy website at all costs! Not worth the money I paid at all.