JustFabReviews 10,358

Bought a pair of shoes off here as I'd seen the advert on the TV and it looked really good, when I went on the website it basically made you join to make a purchase but wasn't actually told what I was getting myself into when becoming a "VIP member". I got my first pair of shoes for the discounted price and when they came they were way too small and had to return them. The next day I checked my bank account for another reason but noticed JustFab had taken £35 on top of the price of the shoes. I was furious so I emailed to ask what had happened and all I got back was a bimbo response basically saying I was locked into paying £35 a month even if I don't use the website. I spent 3 days emailing trying to cancel my account as when I tried to call using the number provided it said the number wasn't registered, I found an alternative free number to call on another website *******4114) so then had to spend 30 mins on the phone with them trying to convince me to stay. In the end I basically had to threaten to make a complaint for them to finally cancel my membership! £35 down and a lot of hassle. NEVER EVER USE THIS SITE

I saw an add for buy one get one on facebook, so I bought my daughter 2 pairs of shoes. I didn’t know when I used there coupon that they would be charging my card $30 a month. In addition the shoes did come; and they were 2 sizes too small! I called to make an exchange. I waited and waited and waited the new shoes never came! When I’d check the status on one had a status for me. Finally I called and canceled my account. They spent 20 minutes trying to talk me out of it. Finally someone told me that they never exchanged the shoes I bought, but credited my account again. They are not longer doing a sale so I had to buy a pair of overpriced shoes or lose my money. I still ended up paying out of pocket for the shoes, because they came to more than my credited amount.

Out of the 3 items I have received from Just Fab only 1 item (a bag) survives, the other items (shoes) fell apart very quickly, cheap maybe but I expect £35 shoes and boots to last longer than cheaper ones from the high street. Added to which my final item has taken 2 months to be returned and refunded despite twice weekly calls to the company, two months later I am still waiting for my refund and I feel that I am getting fobbed off. If the funds are not back in my account by next week I will be complaining to the ombudsman. It may only be £35 but if they do this to everyone that soon mounts up. Avoid this company, nicer items can be found cheaply elsewhere. I would give zero stars if I could.

Don't ever buy from this website. Seems all good and well at the time, until they start taking £35 out of your bank every month without your say so. All because you haven't click a "skip this month" button. Which you're only allowed to do between the 1st and 5th of the month. What an absolute joke. People have busy lives than to sit and click this button every single month.

Rang up and asked for a refund. And shock shock, I was told no. Because it's clearly stated in the terms and conditions. Yep. So clear.

I don't know where to begin with this website, I am disgusted by the fact that they are basically charging £35 a month for an email that apparently is for our benefit and choses our "style" but that's utter nonsense! I have immediately called to cancel the membership, i wish I had some form of power so I could shut them down for good, the thieving scumbags! Disappointed is an understatement, this should be illegal. It wouldn't be as bad if their products were of excellent quality but they aren't, and they know this so that's why they charge people for "privileges" but I haven't got anything from them other than stupid little emails. Really pathetic. Its a shame there isn't a '-10' star rating because that is what I would rate this joke of a business.

I just ordered a pair of boots today, and I've been automatically added to the VIP membership, this WAS NOT stated clearly when I was buying the shoes, I'm ringing tomorrow to cancel the membership and hopefully I havent paid for anything other that the boots. I've read reviews after this has happened and disgraced at the way they deal with their customers and the way the basically are conning people out of their money. Wouldn't recommend this website unless you read all of the reviews and know exactly what you are getting!

Don't waste your time and money on just fab. They aren't fabulous at all. The quality of the shoes are awful. I feel like I could get better quality from a dollar store than from just fab. I have never purchased a pair of shoes that couldn't even last me a day. Mind you the styling is super cute but the shoes are trash! Even when I called to exchange the product they informed me they would send out another pair and I would just return the others. Well, I never received my shoes and contacted them back to see what the issue was. Apparently, the representative informed me incorrectly and i should have gotten a return label and mailed my shoes first before receiving my new pair. Well, clearly that didn't happen and after calling back for the second time my replacements weren't available. Mind you this has been well over a month. I had to pick a new pair in which were $10 more than my original pair. I explained I shouldnt have to pay a difference with the inconvenience factor and they refused to cover the difference. Not only did I not get a replacement pair I wasted a precious hour of my day. They are so awful!

What an utter SCAM.
Purchased a pair of shoes for £12 in the sale. No complaints with the shoes.
A month later and £35 has been taken from my account WITHOUT my authority. I NEVER signed or agreed to a VIP package. When you read their FAQ it says you are automatically signed up to this when you make your first purchase. It NEVER said this when i bought the shoes as I would not have purchased them. I am furious. What an absolute scam.