JustFabReviews 10,358

What a scam this website is. The products are horrible quality, but I guess you get what you pay for. I called to return them and they offered full refund. All seemed fine. I canceled the account and a month later I am billed $39.95 which I can use "as credit towards my membership for future purchase".
Why would they charge a membership fee for a closed account without permission from the CC holder? I have tried to get this resolved for 2 weeks now and they still have not provided a refund. This is a scam! I would not recommend this site to anyone.

I tried both shoes and a purse from here. Ill fitting, low quality items with terrible obviously fake-looking leather. The two calls I made to customer service were long and there were definitely some communication issues despite the reasons for calling being very simple. Of course when you try to cancel your VIP membership, they give you the run around.

While this site is not a scam, they weren't following their own rules. It states that items can be exchanged for another item (they carry shoes, purses, clothing, etc) but when I called they tried to insist if I was returning shoes, I needed to exchange for shoes, when that wasn't what was stated in their own fine print.

Just because you can't figure something out, either because you didn't read everything or didn't put in the effort to find out from a rep, don't call things a scam. I've been with JustFab for a couple years now and would like to answer some questions for those people so quick to judge.

1. VIP or not, $39.95 WILL BE CHARGED MONTHLY unless you decide to skip a month.
2. If you want to skip a month, you have 5 days at the first of each month. Go to "Your Boutique" during the 1st and 5th of the month and there will be a button to "Skip a Month". Click on that button and you will not be charged for that month. You can skip as many months as you like... no limit. If you still are having trouble, call and talk to a representative and they will be happy to walk you thru it. REMEMBER: if you miss that 5 day skip period... IT'S ON YOU. Deal with it. Put it on your calendar if you need to.

I have been very pleased with the quality for such reasonable prices, If you don't like the site or it's system, that's fine, cancel... BUT DON'T LOOK LIKE AN IDIOT AND CALL SOMETHING A SCAM JUST BECAUSE YOU DIDN'T DO YOUR HOMEWORK.

My daughter purchased something and then the charges started coming on the credit card - if you do not pay attention they charge each month and then the credit builds up - than you have to spend the money before you close the account or you loose all the money. I just closed the account and took the $39.99 hit just to be done with it. They try very hard to talk you out of closing the account. Just be aware of what you are signing up for - and keep a tab on your kids using your credit card.

I want to inform you that if you want to skip a month you have from the 1st to the 4th of each month to do it, then the 5th they charge you $39.95. I called today to ask why I can't skip a month and they informed me of this, also when you forget to skip a month, there is no number at the top that states you have $39.95 credit, it just states you have (_) credits. Causing people to not realize they have been charged and how it adds up so quickly. I have to order something to use the $79.00 or lose it, but then once an order is placed until you receive the item you can't cancel the subscription/membership or your order will be cancelled as well and you lose the money and the product... They sure do have their scam down to t "T"

Was ready to place a order then I had to read the agreement it was worse than buying a car. Way to much info. So after reading the reviews which most are good. I still don't like the fact they will charge my credit card by the 5th of every month if I order or not. I'm not going to remember to order. I just wanted to buy a few things for my girls for Christmas. But I will buy from a Department store. I had gone back and removed all my info and did not place a order. So im writing this review for a copy.
Jodonna F.

I was a long time member with no issues until last week. I noticed they had a Sale on their boots and i decided to make a purchase. The total at time of check out was $56 and some change well the next day I noticed they billed me $182.30. I called the Co. Right away and asked them to stop the payment and refund me the money. I knew that the shipment had not been delivered at the time I called. The Co refused to stop the shipment and they did not want to give me the money back. My choice now is to return the merchandise and pay $23.80 for a restocking fee and maybe then the money will be returned to me. Really?!

I just bought my first pair of boots from JustFab and I am pleasantly surprised with the quality and comfort. I was skeptical of buying from them but then a coworker showed me the quality of the boots she bought and I thought I would give it a try. YES, if you sign up for the VIP membership it becomes YOUR responsibility to either SKIP THE MONTH or cancel your membership so that you don't get charged. Don't get angry with a company's policy simply because you failed to read the fine print. Is it a bit of a pain? Yeah, sure. But totally worth it in my book to get 75% off your first purchase. I just set a calendar reminder for the first of every month so I don't forget to skip a month. You can always cancel your membership if you don't want to deal with the hassle. I can't speak to JustFab's customer service because I haven't dealt with them as of yet, but in terms of their boots, I'm LOVING what I purchased.

I ordered two pairs of jeans, two purses, and preordered the Bella Trix booties. All items came as described and had no issue with the shipping as I received the items with in two days on both occasions. The issue for me came with the VIP Membership charge. I was fully aware that I would be charged the $39.95 per month. I made the decision to call and cancel my membership after I received my items, because I had no interest in paying $40. I called and they persuaded me to "give them a chance" and disclosed to me that I would always have the opportunity to skip a month if I wasn't interested in paying he $40.00 for that month. Shortly after ending the phone call, I made sure to skip the month. However, two weeks after my purchase (on the 5th) I was charged $39.95. This angered me beyond belief because I knew for a fact that I skipped a month and this put me into the negative with my Bank! I called JustFab to ask for a refund, because I was sure I had skipped the month. They claimed that I did not "successfully" skip the month and no refund could be issued because it is store credit. How does that make sense? At first, I was just going to use the $39.95 because it was "too late" as they said, so I decided to purchase a bag. I canceled this order right after, canceled my account and the $39.95 credit was removed from my JustFab account (but I never received a refund from them). I called my bank and opened a dispute. The investigation from my bank took two month's but they came to the conclusion that JustFab was in the wrong. This was extremely disappointing because I actually like the items on the site, just not how they conduct business.

I work for an online shoe retailer similar to yours and i understand business but i am very frustrated and disappointed with the ethics of your company. I know that this email will most likely be sent to a customer service representative and it will probably be deleted and not even bothered to be read.

I ordered two pairs of shoes at the end of september and was satisfied with the products and would have shopped again with your company. I noticed today a charge of about $55 on my credit THAT I DID NOT AUTHORIZE. I called and was prompted by a ridiculous automated service which i do not appreciate. After i was connected to customer service i advised the customer service person of the unknown charge and he advised me the charge was for the VIP membership. I told him i did not authorize this charge and was very distraught. I had no idea i was signing up for fraudulent activity and bad business. Perhaps it was in the fine print but had i known that i was being charged FIFTY FIVE dollars a month for a service that is free on any other shoe retailer website, i would not have signed up. This information on my VIP membership was NOT available to me and was unclear if it was. To shop you MUST be signed up for this membership and the "skip this month" option was not made available to be whatsoever. I did not know i was involved in a paid membership or any of the details about your websites offerings until i was talking to customer service today.

The person i talked to was prompt and advised me exactly what i needed to know and i understand customer service is trained to say what they do. However i feel bad for anyone that works for your company because they are fooling customers into a ridiculous "membership" and this is terrible business. I will be telling everyone i know about your scam and will not wish to ever shop with your company again. Im sure you will be tricking more and more people every day but hopefully these people realize your company is absolutely untrustworthy. I will be filing a formal complaint to the better business bureau.

I now have seen many reviews, videos, posts and comments about your website with situations similar to mine and people having issues canceling their account! Trying to sway customers into keeping their account is absolute $#*!! If someone wants to cancel, your customer service representatives should CANCEL the account, not offer them bogus points systems and other nonsense. I will be sending this email to your company as well as posting it to all of your social media sites and notifying everyone i know about your terrible company.

Obviously this site is questionable. If it seems too good to be true, it probably is.
But all of you calling it a scam have obviously not read the fine print, which is foolish.
This is why you read the terms of service before you just accept it.
It clearly and repeatedly states SEVERAL time about the monthly charge that happens after your first purchase and that you need to either call to cancel or skip months. Very clearly stated. If your credit card is getting charged and you didn't know, it's not their fault. You agreed to the terms of service... that you did not read. They don't have to refund you just because you're too dumb to read what you are legally accepting.
That being said, of course it's not a great site. Unless you are buying a ton of crap every month, it's a rip off.
But a rip off and a scam are not the same.
Read the freaking terms of service.