Overview
JustFab has a rating of 3.5 stars from 10,373 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFab most frequently mention good quality, fast delivery and timely manner. JustFab ranks 4th among Shoes sites.
I am always satisfied with my purchases. Since 2018, I never complained about any items, delivery issues or products' quality. The representative is always there to answer your questions and gives you a positive response.
Thank you JustFab
Happy Feet. They are very comfortable and I will order another pair for back up… Thank you for your service and timely shipping
Boots came very quickly! I went up a half size and they fit great! Would order again. Seems comfy enough to wear out and not kill my feet, but time will tell haha. The red is so fun!
I was a little nervous about ordering shoes online. I like to try every shoe on in person, but the offer I received made me jump. I ordered... the shoes are perfect as I'm on my feet all day long in sales. Thank you for the great fit!
Sent my orders to a different address and they helped me resolve the issue the same day. This was a great experience
I order 2 pair of boots/slippers. When my package arrived one of the slippers was broke. I had to sew the strap back into place. Not made from good materials.
I bought 2 dresses that were on a 2 for 1 credit deal. The dresses definitely look nice. But one of them is slightly see through, even though I love the color and the fabric. It's still not hot enough to wear them but but I'm wondering if I'll need to wear something underneath to hide my underwear.
Other than that, experience was quite pleasant
I skipped my month and still got charged. When I disputed the charge they cancelled my vip membership but still kept my $49 "VIP credit" for bundles, that can't be used because I am not a vip member--THEY cancelled it. They kept my money and refused to give me back my VIP membership so I don't have access to the bundles. Their stuff is cheap and overpriced and the quality is low. Think twice about signing up. If you do sign up for VIP--use it and cancel right after, it before the month is over so they don't get a chance to steal from you. They just take your money and there is no way to fight them. Scam and theft.
Hello Ryder,
I'm sorry to hear about your negative experience with our VIP membership. We strive to provide value to all our members, and I understand how frustrating it can be. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I never received my package and they won't give you a refund they give you store credit and then they tell you to give them 2-3 days and then your supposed to contact them again this was a horrible experience
Hello Kalyasia,
We're sorry to hear about the trouble with your delivery and the frustrating experience you've had trying to resolve it. We understand how upsetting it is to not receive your package and to be offered store credit instead of a refund, especially when you're left waiting for updates. This is definitely not the experience we want for you, and we're working to make our process smoother and more transparent. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
First time to order with the site and sometimes I feel like it's iffy as to whether the product will look like you expected or arrive without any issues. I was pleasantly surprised my product arrived promptly and looked and fit just as hoped for!
I used to order from just fab years ago and all the shoes i ordered came with shoe boxes. I just ordered about 5 pairs and none came with boxes. The packaging was ripped and thankfully none of the shoes fell out. I gave 4 stars only because my daughter loved her shoes. Only reason it has 4 stars.
I order a few things outside of the shoes I normally get from Just Fab and have decided I will stick with shoes. The fabric and fit of the dresses is not what was expected. Shoes Fab. Clothes not so much.
Hello Amber,
Thank you for sharing your feedback. We're truly sorry to hear the dresses didn't meet your expectations in fabric and fit. We completely understand how disappointing that can be, and we regret that we didn't meet your standards with this order. We're also glad you're still happy with the shoes, and we respect your decision to stick with what works best for you. We're here to help address your concerns as quickly as possible, so we'll send you a private message now.
Best,
Allison
My package never arrived my house. It got damaged on the way and I told this just fab, but still no answer
Hello Venetia,
Thank you for writing us a review. We're so sorry to hear your package was damaged during shipping and that you haven't received a response yet. That's definitely not the experience we want you to have. Your order and your time matter to us, and we want to make this right as quickly as possible. Please know that your feedback is invaluable to us, and we're committed to addressing these issues to enhance your future shopping experiences. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
I received children's shoes and a pair of shoes that were too small for my foot. Anyway called get thinks straighten out. Trying to get the shipping label, I had emailed to my PC. Customer service did help me.
Hello Victoria,
I'm truly sorry to hear about your recent experience with your order and our Member Services team, and I understand how annoying it must be. Your dissatisfaction is valid, and I want to assure you that we take your feedback seriously. We value your trust greatly and are dedicated to earning it back. Our Member Services Team will reach out to you shortly to assist you further.
Best,
Chad
The shoes looked nice with a good color. Unfortunately, the quality wasn't so good. During the first day of wear, it started to rub/cut near the back of the foot and ripped the skin. It was painful. This doesn't usually happen with a good quality shoe. Wouldn't recommend.
Hello Chris,
Thank you for writing us a review and we're so sorry to hear about your experience. That sounds incredibly uncomfortable, and it's definitely not the kind of quality or fit we want you to experience with our shoes. We really appreciate you sharing this feedback, and we take it seriously. We really appreciate you making us aware of the situation. We know that we have let you down, and for that, our Member Services Team will contact you right away to assist you further.
Best,
Chad
Justfab has a lot of cute shoes however it is hard to order from the site because a lot of the time the sizing differs greatly. Some are too narrow, some fit just right and some would need a whole new size to begin with. For this reason it makes ordering hard and even frustrating when ordering items that cannot not be returned because you take a gamble of if they will fit or not. 2 out of the 4 pairs I ordered didn't fit and cannot be returned.
Every time I order it mentions it takes 6 to 10 days to receive, but it looks like its purposely slowed down. They email you saying the package is on its way but takes 3 days to leave their warehouse, and it seems like it sits in locations longer then it should. Again making sure not to deliver before like 8 or 9 days. Plus their tracking service is horrible, it never matched and doesn't update in real time. Again this isn't a one time issue its every time I ordered. That's why I don't order often.
Hello Florence,
We're sorry for the frustration with shipping delays and tracking accuracy. We understand how disappointing it is when an order takes longer than expected, especially when tracking updates don't align with real-time movement. While shipping estimates account for processing and transit times, we recognize that delays and inconsistencies in tracking can make the experience even more frustrating. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
I ordered a pair of boots and they didn't fit right, from the length/width of the boot, to the part that goes on your legs. It was pinching as I walked. So I returned those. I also ordered a pair of clogs, which are not very comfortable, I'm going to try and find something to make them softer--im going to give those shoes a try, but the boots were not gonna work for me. I've always ordered boots and have only had a few problems.
Hello Melissa,
I'm sorry to hear the boots didn't work out at all! I understand the disappointment of having to return them after looking forward to them. It sounds like the clogs aren't ideal either, though I appreciate you're willing to give them a try with some added cushioning. I'll definitely pass along your feedback to the appropriate teams about the fit issues you experienced with this particular pair. Our aim is for you to be satisfied at all levels and find the most suitable way to fix your concerns without delay, so our Member Services Team will contact you shortly via email to assist you further.
Best,
Mary
The title says it all.
In order to cancel, the site made me use their stupid chatbot. This chatbot then passed me off to what it claimed was a real person, but I suspect it was just the same chatbot. I told it I wanted to cancel. It kept trying to persuade me to keep my membership. I had to tell it 4 times to cancel my account before it finally would. It shouldn't be that hard to cancel. I'm not pleased. I won't ever be reactivating my account.
Hello Andrew,
It is with great regret that we received your feedback regarding the VIP cancelation process. I completely understand how frustrating that must have been. Canceling a membership should be a straightforward process, not one that feels like a battle with a chatbot. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I have ordered at least 15 pairs of shoes within 2 months and I have never had as much trouble with delivery EVER! I am still waiting on 2 pairs of shoes it has been a month 1/2. I'm very upset and disappointed, I will not order from here again.
Hello Lashawnda,
We're sorry for the ongoing frustration with delivery delays. We appreciate your support and are glad you love the shoes, but we understand how disappointing it is to experience so many shipping issues—especially when you've placed multiple orders. Waiting this long for your shoes isn't the experience we want for our members. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
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Business History
VIP members can use the “Skip the Month” feature between the 1st and 5th of every month and will not have to purchase an item or credit. VIP members who do not skip the month will receive a JustFab credit of $39.95 that they can use whenever they want. At mostly $39.95 an item for VIP members, JustFab offers high-fashion looks at affordable prices and shipping is free for all orders over $39.95.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gennie,
We're sorry to hear that one of your slippers arrived damaged. We understand how disappointing it must be to receive a product that isn't in the condition it should be, especially when you've ordered two pairs. Having to repair the strap yourself is frustrating, and it's clear we didn't meet your expectations for quality. We take your feedback seriously and will work on improving the materials and quality control to ensure this doesn't happen again. We value the opportunity to resolve this, and our Member Services Team will contact you right away to further assist you.
Best,
Zeth