business logo of JustBlinds

JustBlinds

Overview

JustBlinds has a rating of 4.4 stars from 571 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustBlinds most frequently mention customer service, free samples and great product. JustBlinds ranks 6th among Blinds sites.

service
91
value
35
shipping
38
returns
27
quality
359
This company does not typically respond to reviews

Instant Feedback

10,574 reviews
How would you rate JustBlinds?
grey star
grey star
grey star
grey star
grey star
Illinois
1 review
0 helpful votes
Follow Sherry C.
Unfollow Sherry C.
Send Message
Share Review
Report Review

Exactly what I ordered!
February 25, 2024

Super easy! From the pictures online to what showed up at my door - the blinds were perfect! These new blinds were a drop in replacement for those I was replacing. THANKYOU!

Date of experience: February 25, 2024
Missouri
1 review
0 helpful votes
Follow Karen M.
Unfollow Karen M.
Send Message
Share Review
Report Review

Wonderful Experience
February 29, 2024

Thank you for the ease & assistance in ordering blinds for a primary bedroom and family room. I took advantage of ordering multiple sets of samples in diverse types from faux wood & wood materials to Roman shade fabrics, woven woods, and horizontal shade material. It was worth ordering the multiple samples as I changed my decision after seeing, touching, and placing samples with wall/trim color. I took advantage of asking questions on the virtual help line. However, when it came down to selecting tape color on the wood blinds, I called to visit with a real person regarding accuracy of colors, since tape samples are not available (an option that would be beneficial to add). However, I appreciated the Enhanced Product Preview option on the wood blinds with my tape colors. This view gave me the opportunity to see the colors & tape combo on a virtual window & added to my comfort level when ordering the blinds. The addition of adding the Deluxe Warranty was also a peace of mind expense I was willing to pay for. We did have a large window blind that arrived damaged. We contacted Customer Service, and they walked us through the replacement process with ease. They were very polite, helpful, and created a help file in case we needed to contact them again. Which we did and it made the process that much easier when they could pull the file up no matter who responded to our call.

Date of experience: February 28, 2024
New York
1 review
3 helpful votes
Follow M B.
Unfollow M B.
Send Message
Share Review
Report Review

Happy Customer
April 14, 2016

Over the years I have put 2" wood blinds on nearly every window in my house. I like the look, and they never seem to go out of style. In the past, I had always used Hunter Douglas blinds. In my opinion, they are the gold standard for this product.

Recently I finally got around to redoing my last two bedrooms. Only now I find out that Hunter Douglas must have changed their policies. You can only order their blinds from "decorators." In the past, I had been able to order them online and install them myself. I refuse to pay some decorator for something I am quite capable of doing myself. So sorry, HD, you're out! Personally I think this is dumb business decision on their part, but what can I do?

This left me with limited choices. However, I rolled the dice and ordered these wood blinds from Just Blinds. They arrived yesterday and I installed them last night, and I am quite pleased. While not quite the exact quality as HD (ergo my 4 star, rather than 5 star rating), they are pretty good and certainly worth the price. They were packaged well and included all mounting hardware, including screws. And they fit perfectly.

I am more than happy with my purchase, and they are certainly worth the price paid. The key test, of course, will be how they hold up over time. Some of my Hunter Douglas blinds are probably close to 20 years old and they look and function like new. If these hold up the same, I would easily consider upgrading my rating to 5 stars.

I'm surprised at the mixture of reviews of this company. My experience was quite positive and I would recommend them.

Date of experience: April 13, 2016
Virginia
1 review
0 helpful votes
Follow Patricia G.
Unfollow Patricia G.
Send Message
Share Review
Report Review

Easy Install & great brackets
March 9, 2022

Prompt and courteous CS. I had a couple of questions that were answered promptly. Easy to order and items were packaged very well in the shipping carton.

Date of experience: March 9, 2022
Pennsylvania
1 review
1 helpful vote
Follow Sol P.
Unfollow Sol P.
Send Message
Share Review
Report Review

Dual sheer shades
January 29, 2021

I bought 14 of these all different sizes and I thought I was going to regret it but thankfully it all worked great, pandemic and slow mail.

First: material, I compared it with a known brand and it was exactly the same for a lot less. I picked silver color (looks a little white. But works on my space). The shades are very light in weight so great for big windows.

Measurements: read and watch the video on how to measure according to your preference ( I chose to mount inside the frames) please be aware of the difference in frames and brackets. I posted pictures for reference hopefully this will help someone. Take your time and double check your measurements down to 1/16in

Shipping: I was told 4 weeks I got them within 2 weeks it was amazing and perfectly on time. Easy to track your package. I received one shipment one day and the rest the next day.

Hanging them, need two ppl maybe one person if the frame are straight line and perfectly squared. It took about 10 mins per window. Easy to medium level.

I can recommend this product based on my experience. I will be ordering 4 more and hope I have the same experience.

Date of experience: January 28, 2021
South Carolina
1 review
0 helpful votes
Follow Raymond H.
Unfollow Raymond H.
Send Message
Share Review
Report Review

1,2,3
February 24, 2024

You make it easy: 1. Measure 2. Order 3. Install

Blinds arrived on time and safely packaged to prevent damage in shipment. Clear instructions made it a snap to install.

Date of experience: February 24, 2024
California
2 reviews
0 helpful votes
Follow Olga M.
Unfollow Olga M.
Send Message
Share Review
Report Review

Very happy with my order.
July 2, 2024

Very easy to order. No hassle and very easy to hang.
This my third time ordering and have had no issues.

Date of experience: June 22, 2024
Illinois
2 reviews
0 helpful votes
Follow James S.
Unfollow James S.
Send Message
Share Review
Report Review

Very satisfied
September 2, 2024

Ordering again from them. Great service with beautiful blinds

Date of experience: August 23, 2024
California
1 review
0 helpful votes
Follow Debra H.
Unfollow Debra H.
Send Message
Share Review
Report Review

Great company to work with.
September 2, 2024

Website easy to use! Quick delivery time. Customer service very helpful.

Date of experience: August 23, 2024
Arizona
1 review
1 helpful vote
Follow andrea c.
Unfollow andrea c.
Send Message
Share Review
Report Review

Don't even try to get fair treatment from this company. I ordered a standard "stock size" blind made in China and tried to return it. They refused saying it was custom made. Get real, just blinds!

Date of experience: June 1, 2016
California
2 reviews
6 helpful votes
Follow Cindy W.
Unfollow Cindy W.
Send Message
Share Review
Report Review

Wrong color
October 12, 2018

I had used this company before (2010) so when the blinds started to fail, I returned to this company to buy some more. I had ordered Pecan before but this time I was redecorating in Dark Cherry. When I saw online they had a nice Cherry wood. I ordered it. I have several emails back and forth from the company about my new order and NOT ONCE did they suggest getting more samples. Anyways I received the order yesterday and it is the EXACT color I order years ago. It is NOT the Dark Cherry that i ordered. They tell me they cant return them. VERY POOR SERVICE.

Date of experience: October 12, 2018
South Carolina
1 review
0 helpful votes
Follow Pam W.
Unfollow Pam W.
Send Message
Share Review
Report Review

I was hesitant to order from JustBlinds due to some poor online reviews but JustBlinds had the deluxe fabric roller shades available that I needed. I have 2 roller shades from a different online company but they discontinued the deluxe fabric shades. I ordered samples as the fabric pattern had a different name but it was the correct pattern. I ordered 3 shades and then realized that I hadn't been able to order reverse rolls. Yikes. I immediately called their 800 number. Alaina and Shareka were so helpful. They contacted the blind supplier and then emailed me to let me know the order was updated for reverse rolls. The blinds arrived about 5 days before the date expected. I will order from them again. Wait for their sales and always double check your measurements.

Date of experience: October 20, 2018
Maryland
1 review
0 helpful votes
Follow Duane S.
Unfollow Duane S.
Send Message
Share Review
Report Review

Great job
July 31, 2024

Blinds were sized specifically to measurements. Easily installed and look perfect.

Date of experience: July 21, 2024
Colorado
1 review
1 helpful vote
Follow Erika L.
Unfollow Erika L.
Send Message
Share Review
Report Review

Worst experience ever
January 28, 2017

If I could leave a quarter star I would. That quarter would be for free shipping and that's it. Garbage. I honestly think this company is a scam. From the start we ordered our blinds- blackout for kids' rooms- and while they said shipped on Dec 29 they didn't actually get picked up until Jan 12, and another couple of weeks to deliver. Total BS. Then they didn't fit. Not width and not length AND we followed their specifications. Did you know their instructions say the manufacturer shaves a "small amount" from he blinds? We did- no big deal. Factored in except they took off a whole half inch from each blind's width. That's a lot. Not blackout anymore. And the length was too short. So when we called customer service they said they have it on their website that the manufacturer shaves off a small amount, so all they can do for us is offer 20% discount on our next order. Excuse me? The 20% they always offer to anyone who sneezes near their website? BS. So we talked to their escalation department. Same story except this time she tells me the manufacturer takes a half inch off. Well that would have been nice to know. Why isn't that on the website? Long story short- they refused to refund/replace so we are now in dispute with the credit company to get our money back. As for the blinds we received, not only do they not fit but they are complete garbage. For the price we paid I expected quality. No. They are awful. Do not use this company, I beg you. Do not make the same mistakes we did. We got screwed, but you don't have to. It is my mission to make sure this company gets what they deserve after our experience.

Date of experience: January 27, 2017
North Carolina
2 reviews
0 helpful votes
Follow Jane T.
Unfollow Jane T.
Send Message
Share Review
Report Review

Quick service, good price, nice product.
April 24, 2024

It was very easy. My only disappointment was that the "white" was not as bright white as I would have liked. I am using them anyway. They fit, and they work.

Date of experience: April 14, 2024
Spain
1 review
0 helpful votes
Follow Ariel A.
Unfollow Ariel A.
Send Message
Share Review
Report Review

Best price online
April 30, 2024
Updated review

Good price, fit well, deliver on time. The only thing is that blind is too short there is much space on the botton of the window opening so too much light is coming in.

Date of experience: April 20, 2024

Good price
March 6, 2024
Previous review

Good price

Date of experience: March 5, 2024
Georgia
2 reviews
0 helpful votes
Follow Eletta V.
Unfollow Eletta V.
Send Message
Share Review
Report Review

Clarity is needed
February 23, 2024

Great Selection! Great sale price with a discount and easy checkout. However, you have to clarify that you can not open these blinds vertically but slide them open.

Date of experience: February 23, 2024
Georgia
1 review
0 helpful votes
Follow Ann B.
Unfollow Ann B.
Send Message
Share Review
Report Review

I bought this type of blind for the small windows on each side of my door. They describe it on the website but I don't think it tells all. The slats fall out every time they are touched or moved. It's really frustrating to try and install the as well On the positive, their customer service is great and all the other products I have gotten are great AND a great value. Just don't buy this product. Otherwise, I would give them 5 stars.

STANDARD CORDLESS PRODUCT
2" Slats Only Cordless Lift Only Privacy Slats Only No Valance Standard Colors come with Contoured Headrail Only

Date of experience: March 29, 2022
Ohio
1 review
0 helpful votes
Follow Gloria Q.
Unfollow Gloria Q.
Send Message
Share Review
Report Review

Your site had repeated problems with loading, and ordering a simple blind required reentering my preferences 3 times, and it was very slow to add each choice.

JustBlinds attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 8, 2022
SocialCare .. JustBlinds Rep
over a year old

Hi Gloria, I'm so sorry you experienced technical difficulties while shopping our site! I have just checked to make sure this is not an ongoing issue, and all is well as of now. You may also consider going into your browser settings to clear the cache and cookies, as this will sometimes help with any loading/input issues you are experiencing. - Austin L

Massachusetts
1 review
1 helpful vote
Follow Ken G.
Unfollow Ken G.
Send Message
Share Review
Report Review

Horrible product
August 26, 2020

The quality of Just Blinds.com products is terrible. Prices seem very competitive and delivery was fair but the actual product has very short longevity. The blinds did not look half bad when new but began having mechanical issues early on. I looked back at my e-mails which showed that I questioned several issues from the get go. One reply from customer service contained the following baloney: "We appreciate you taking the time to share your comments with us and for the constructive manner in which they were given. Feedback like this is very important in our efforts to improve our customers' experience and we appreciate your willingness to pass on your observations. I have taken the liberty of sharing your installation hardware issue findings and thoughts with our vendor liaison and procurement department..." The blather went on with the result being no solution. Eventually they replaced one set under warranty but the rest failed shortly after the warranty expired. I called the company to see if I could send back to factory for repair and was told that there "was no factory to return them to". Evidently they source their product from China. Stay away from this junk. We will never order from them again.

Date of experience: August 26, 2020