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JustBlinds

Overview

JustBlinds has a rating of 4.4 stars from 572 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustBlinds most frequently mention customer service, free samples and great product. JustBlinds ranks 6th among Blinds sites.

service
91
value
35
shipping
38
returns
27
quality
360
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10,578 reviews
How would you rate JustBlinds?
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Colorado
1 review
0 helpful votes
Follow Barbara W.
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Great service and prefect fit
July 14, 2024

One of the blinds I ordered did not function properly after a quick phone call the blind was replaced.

Date of experience: July 4, 2024
Illinois
1 review
0 helpful votes
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Great experience!
January 25, 2024

Loved the 3 cellular shades I got!. Easy ordering. Easy install. Best price I found anywhere including Big Box stores' sales prices which were still TWICE as much… ON SALE! (I have NO IDEA who would actually pay full price).

For example, I paid $85 per blind… HALF the other quotes. Really adds up when you're covering multiple windows.

Not super fast delivery but I wasn't in a rush so it was fine (about 3-4 weeks) and understandable since they are a custom made item

I bought these double cell blinds in order to preserve warmth at night. I noticed a lot of cold was radiating into the room even tho my windows are double pane. You can really feel the improvement now. The chill is gone. Hoping my heating bill goes down too.

I need to cover 5 more windows and I will get them from this company again. Highly recommend!

Date of experience: January 25, 2024
Colorado
1 review
0 helpful votes
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Cheaply Made
March 8, 2019

We ordered our second set of vertical blinds and was very disappointed in the quality of the material. Our first set lasted 14 years before they became brittle in the New Mexico south facing window sun. Broken part and not enough coverage. I know these won't make it 3 years. I called to complain and she said I had to hang all of them before she could do anything about the problems. I told her I didn't want to do all that work, only to send them back. She said I had to before she could do anything about the problems. Do yourself a favor buy your window covering from someone else. Peggy

Date of experience: March 8, 2019
California
1 review
0 helpful votes
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Ordered Deluxe Roller Shade. Took long time to arrive. Instructions very poor that came with the shade as well as online. Brackets seemed different than shown on website, but finally figured out the problem on my own, as trying to call Customer Service, waited on phone for over 30 minutes. Of course they warn you it may be awhile, and give you the choice to call back, but stated it may be several hours due to "high volume of calls". Quality is average to me--the bottom edge sewing missed about a 8" length of the correct seam, but glued it down. The roll down cords aren't the best because of their design, but they do work. Hopefully, they will stay working and not break.
Now that I see they are made in China, understand the problems. But customer service is a joke so far, as other have mentioned!

Date of experience: August 13, 2020
California
1 review
0 helpful votes
Follow Becca C.
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I have bought blinds from this site on separate occasions. Both experiences were great! They even had record of my order way back in 2005 so I was able to determine which blinds to order in 2012 that would best match! I was very appreciative for that service! Will definitely order from them again and again!

Date of experience: January 13, 2012
Georgia
1 review
2 helpful votes
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I wouldn't change anything with my experience with this company! I love my blinds!

I did exactly what the site said with measuring - and even though I was fearful that i would get it wrong and measured everything 4 times before committing, the blinds came out perfectly. There were blinds already on the downstairs windows and at first my husband thought the new blinds were too long. But they fit perfectly! He even said he is going to replace all the old ones over time since these are such better quality and fit the window so well - no light or heat comes through!

Thank you Just Blinds so much for a wonderful product and explicit instructions

Date of experience: June 27, 2011
Missouri
1 review
0 helpful votes
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Be wary how you order
December 9, 2016

Ordered a roller shade, it came in an inch less in width than the 22.5" width I specified. CS said read ordering instructions, shades are going to be a "tad" less than ordered. One inch on 22.5" is not a "tad"!? How hard is it to state on the site when you are specifying dimensions to add a fixed amount to the desired width? CS would only offer a discount on another blind. She also offered to send me the ordering instructions. Thanks. Thanks a lot. It was a $32 blind, neither is going to go broke about it, but losing my business over that is a poor way to run a company. I need to replace hundreds of dollars of blinds in my home, and now they will not get my future business nor would I ever recommend them. Caveat Emptor.

Date of experience: December 9, 2016
California
1 review
3 helpful votes
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HORRIBLE!
August 26, 2019

After ordering 6 blinds from Justblinds.com, estimated shipping said they would be here a week ago. Received the verticals quickly and within the time frame. After much back and fourth I received 2 shades a few days ago, still missing 3. Which brings me to today, customer service after keeping me waiting 25 minutes finally tells me parts are back ordered and aren't expected to ship for another 2 weeks. I had to do all the leg work no communication from the company explaining any delays. Horrible experience with this company, never again

Date of experience: August 26, 2019
Maryland
1 review
4 helpful votes
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These blinds are so awesome! I ordered the faux wood in bright white in 2", outside mount. Took a bit longer than my last order-(3days), which was over 10 years ago when we lived in Houston, but I imagine that your company has grown quite a bit since then and that y'all are much busier now.:^) Anyway, they were so easy to install, and less than HALF the price of a big box store for measuring, build, and installation, plus, that took about 6 weeks! And they look better, too-perfect fit! Thanks so much.

Date of experience: October 20, 2014
Texas
1 review
0 helpful votes
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Still Waiting!
March 30, 2021

I placed an order for my bamboo blind on Jan. 25. It was supposed to be delivered on March 5, to this day today, March 30, I still have not received it. It shows it still sitting in Austin, TX since March 19 and has not moved!
Everytime I call I get a different story.
I would just be cautious about ordering from this company, I am very disappointed. I just want my bamboo blind that I paid for!

Date of experience: March 30, 2021
Washington
1 review
0 helpful votes
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Happy customer
July 15, 2022
Updated review

Easy peasy, of course the white colors don't look like they change at all on the screen when looking at the example but that is typical. The idea that you sell insurance for $12 more to ensure you'll replace mis-cut blinds is disconcerting. I did not buy it as I am hopeful your company is good enough to provide an order correctly. Guess I'll find out.

Everything came as expected except I thought I ordered the wand but I guess if you go back a page during the order process choices reset possibly. No biggie as I actually like the smooth operation of the cord.

Date of experience: July 14, 2022

Easy peasy, of course the white colors don't look like...
May 30, 2022
Previous review

Easy peasy, of course the white colors don't look like they change at all on the screen when looking at the example but that is typical. The idea that you sell insurance for $12 more to ensure you'll replace mis-cut blinds is disconcerting. I did not buy it as I am hopeful your company is good enough to provide an order correctly. Guess I'll find out.

Date of experience: May 29, 2022
Minnesota
1 review
0 helpful votes
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Loved them until...
April 21, 2020

I bought four cellular shades for my living room. One no longer raises. I called the company and I'm out of warranty AND a year after my purchase, they discontinued the shade, therefore they cannot offer me a replacement OR a repair kit. I thought I was buying their brand of shade. This shade is one of two that bookends my big picture window. I'd like them all to match and can't afford to replace them right now. So I'd think twice about ordering again from JustBlinds.com. I feel had I ordered from a more reputable company, I'd have options. Lesson learned too late.

Date of experience: April 21, 2020
SocialCare .. JustBlinds Rep
over a year old

Hi Lindagail, I'm so sorry for our delayed response here! Please send me a message at socialcare@justblinds.com and I'll look into this further for you. I'm happy to help anyway I can! -- Katherine R, JustBlinds Social Care Team

Indiana
1 review
2 helpful votes
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Very slow
June 28, 2020

Very very slow production/shipping and they don't fulfill their promise for the delivery estimation. I made my order in May 16 then until Jun 26, I only got shipping label created and even only for 3 blinds of 11 total. Anyway, they will not arrive in the expected date even. What a bad luck I got when I decided to buy from them. When you want to contact them, they don't have convenient way to reach them out, like email or quick link but they only have phone number that they will never answer it as they are justifying that with the excuse of COVID19. That doesn't make sense for me.

Date of experience: June 27, 2020
Maine
2 reviews
1 helpful vote
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Ordered two faux wood blinds for my oddly shaped bedroom windows. I actually called with questions and immediately talked to a very helpful representative. Was told how to measure and that the blinds could take 2-3 weeks to ship. They arrived two weeks later with free shipping. Easy installation and they look like blinds that cost 5 times as much. I would not hestitate to order again. By the way, I am a real person - 64 years old retired professor.

Date of experience: January 26, 2012
Texas
1 review
0 helpful votes
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Great Product
January 23, 2024
Updated review

I flip houses and this is the fifth time that I had ordered blinds. The orders have always been correct and the blinds have fit perfectly. E-mail communication has been great letting me know when the blinds were being made and when they were going to be shipped, which helps me with scheduling work. Shipping time is pretty quick considering you are getting custom made blinds. I have no complaints whatsoever with the service I have received and will continue to order more blinds.

Date of experience: January 23, 2024

Easy to order exact size needed and plenty of colors...
October 5, 2023
Previous review

Easy to order exact size needed and plenty of colors to choose from. Installation videos helpful to correctly measure windows for blinds.

Date of experience: October 4, 2023

I'm glad you offer color samples to help make my decision...
September 29, 2023
Previous review

I'm glad you offer color samples to help make my decision before ordering.

Date of experience: September 28, 2023
Indiana
1 review
4 helpful votes
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From the very day i received these blinds i was suspect. In spite of that I hung them on my windows, and 2/4 recoil mechanisms were broken. The blinds would uncoil and just act limp. After pulling out the tension spring, the blinds still don't recoil. I contacted the company to return them, but I only had a standard warranty... I mean who knew a standard warranty doesn't cover manufacturer defect. In fact the only guarantee i received from the company - was the guarantee that if i watch a video on how to reset the tension spring - that i would be satisfied... So now their warranty and guarantee's are equally worthless. Save your money!

Date of experience: January 25, 2020
Texas
1 review
0 helpful votes
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Bought the shades as a Christmas present for my daughter (after she picked the style and color). She loves them and her husband said they were a breeze to install. Your rep was wonderfully helpful when I called with a couple of questions. We couldn't be happier, will tell our friends, and be customers as long as we need window treatments. Thank you.

Date of experience: January 15, 2012
Michigan
1 review
3 helpful votes
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Several pleats separated. Also shades slide side to side leaving them crunched on one side and a big gap on the other side.If you ever have issues like this with Bali. They send you a new shade. JustBlinds wanted to recharge me to replace.

Date of experience: January 12, 2018
Texas
1 review
0 helpful votes
Follow Darrell A.
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My experience was great. It started with the free samples that arrived very quickly. They really helped me make my decision. I went back on line and placed the order and the process was very easy. My blinds arrived exactly when promised and the installation was a breeze. I viewed the online tutorial but really didn't need to, because the instructions that came with the order were enough. The price was reasonable, the quality is top notch and the blinds look wonderful. I would definitely refer a friend.

Date of experience: March 28, 2012
Massachusetts
1 review
1 helpful vote
Follow Joe L.
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I ordered a room darkening roller blind from justblinds.com rather then go to the local Lowes. I did this because I suspected the fit and finish would be better from justblinds.com. I was totally right. The cut and the added touches like the ends of the pull being sewn are exactly what I had hoped for. It litterally took me 5 minutes to install and it was a perfect fit (I made sure my measurements were spot on as well). I was even able to get it in a grey color that matched the room. Great quality and about the same price makes this a great deal.

Date of experience: November 25, 2013