They clearly advertise 1-4 shipping for $20. However, when you clearly point out with documented proof that their delivery took nine days, they respond with, "be sure to choose free shipping next time." No refund of fees. We are looking into filing a class action suit.
Closed until Feb 4th?!?!?!?! What the hell?!?!?! I paid for expedited shipping and now that is a total waste! Ordered on 1/26/17... let's see how long this takes. Wish I had read reviews first! Never would have ordered! Closed for Spring Festival? IT'S WINTER!
Hi, A B. We are sincerely sorry for the inconvenience caused to you. We come back to work today. Your order is processing and we will try our best to send it out asap. Please wait with no worries.
My husband got me this ring in February of 2016. It was even more beautiful in person. Well worth the money. I wear it every day. Whether I'm cleaning or taking a shower, I wear it and it's not lost it's sparkle nor has it turned my finger green. I'd highly recommend it to any lady. There are so many rings on your site that I can't wait to get. Thanks for making high quality rings that people can afford!
The ring I ordered for mom and for myself exceeded my expectation. More beautiful than what was featured in photos. I am super impressed. And i am not easily pleased by shiny things:)
I will order again. There's no rule that says a woman can only have one set of love rings ;)
We placed an order for a ring on Dec. 5. It's been more than 40 days, and we have not received it. Tracking via USPS shows last thing ring being "accepted" in China. Wrote two messages to Customer Service via website, no answer. Called Customer Service on the phone, to be told "we'll look into it, call us back later." Messaged them on Facebook, with order ID as requested, and have received no answer with update.
This is just becoming one of the most ridiculous and frustrating buying experiences I've had online...:-(
Hi, Danny. Sorry for the inconvenience caused by our customer service. We are managing to improve our service. Sometimes the status may not be updated timely. We will arrange reshipping for you. And we have sent you an email about the details. Please kindly check your mailbox.
My husband purchased a ring for me off this site to replace my old wedding ring. I am in live it is absolutely beautiful. Very well made has a lot of shine and sparkle. Would never be able to tell its not 100% diamond. It fits perfectly. 1000% recommend.
This is the most beautiful piece of jewelry I've ever seen. Grace has been very helpful in answering all my questions. The item arrived very quickly, even over the holiday season. I will be shopping with them again!
This is year 2 that I have purchased my wife's Christmas present from Jeulia. They have quality craftsmanship along with beautiful designs. Fast shipping and reasonable pricing; I will purchase again!
Beautiful ring set purchased for a great price! 9 days from ordering to receiving and it came in a charming box! Very pleased with this purchase and have been telling everyone I know to check them out!
I returned a ring that still had the tag on it. I paid to return it in it's original box, packaging, everything. Now they want to deduct $10.00 from my purchase. The ring was new, size tag never removed, not smashed as if I wore it with tag on it. This is the worst company except Time Life I have ever dealt with.
The jewelry from here is awesome, I've ordered 3 times in the last year and everything has not only held up well, but gotten compliments everywhere it goes, and of course my girl has been extremely happy as well.
Can't go wrong here, great prices on beautiful rings.
Sounds like another company I ordered from FOREIGN! These are like the scam phone calls we here in U.S. Are experiencing. Be very careful ordering anything from Facebook! If -10 was possible that is what they get.
Hi, Linda V. Sorry for the inconvenience caused to you. We have fixed our phone. If you need any assistance, you could call us at 1-888-219-8158. We are a legit company and we have many fans on facebook. You could also enter our website: www.jeulia.com to know more about us.
The ring is beautiful, but it's not something you wear every day. The side stones are glued in, so it's best to take it off while doing tasks. I left a previous review stating this on their website, but they didn't publish it.
First time ordering anything on line and very pleased to be the owner of this beautiful ring. I live in Nova Scotia and delivery was only 20 days. Very pleased. Will definitely order again. Thank you Jeulia.
My husband bought me a ring from Jeulia, they said it would be here in 1-4 days, he even paid extra for quick delivery. 14 days later NOPE no ring. It was my Valentine's Day gift! I am so upset. Calling does nothing, the recording says the number is out of service. Live chat, forget it they make promises I don't expect will happen. Once I get my ring, I am done with this place... they take your money quick though, same day on that. If you chose to order I wish you lots of luck
Hi, Maria. We are sincerely sorry for bringing you the bad shopping experience. These days we have too many orders waiting for processing and we are trying our best to ship them out. And we have fixed our phone and if you have any problems, you can call us at 1-888-219-8158 for prompt assistance.
They phone number is disconnected! You can't send back without a response from the company and the company won't respond. I have been attempting to return this junk ring for three weeks and all I have gotten are automated emails saying wait to be contacted by associate! One week left until 30 day money back guarantee expires!
Hi, Kay. We are so sorry for any inconvenience caused to you. If you don't satisfy the ring, you can return it to exchange for another one. We have fixed your phone and if you need any further assistance, you can contact us via Live Chat on our website or directly call us at 1-888-219-8158.
I located several items but alas, sold out. Pity, so beautiful and such a great price for the stunning craftmanship. Love this site, will still view and continue to order more gifts for loved ones and self.
The rings came much quicker than I thought! They are beautiful... one is a little too big... my mistake for ordering the wrong size. But it will be exchanged without a problem. Awesome product... thanks so much!
Very happy with our purchase, viewing on line makes it hard to determine size, but Jeulia help us to choose the size. Thank you. This ring was perfect. Shipping took awhile but it's that time. Thanks again.
I've had my ring set for almost two years now and no matter what I put it through; gardening, cleaning, construction-- it's still the most gorgeous ring set I've ever laid eyes upon. Thank you Jeulia for making affordable, long lasting, beautiful jewelry!
Overview
Jeulia has a rating of 3.1 stars from 6,629 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 5th among Custom Jewelry sites.
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- City of Industry, CA,, United States
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Business History
Our advanced design studio headquartered in Hong Kong creates a range of contemporary and bespoke styles for our customers all over the world. We deliver excellent quality at an affordable price by designing and creating all of our jewelry in-house, cutting out the middleman and slashing markups. From the hearts of our designers to the hands of our craftsmen, the end results is sharing our passion of unique and sustainable jewelry with our customers.
We are a customer-centric company and so earning your trust is our number one priority. Jeulia proudly offers a one-year warranty against any manufacturing defects on all of our jewelry. We also offer a 30-day money back guarantee should you be dissatisfied with your purchase.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Vra. Thank you for your purchase in Jeulia Jewelry. After checking, your order did take 3 days for shipping. We state that our delivery time includes the order's processing time and shipping time. If you have any doubts, please click here: https://www.jeulia.com/delivery-shipping.html to know more delivery information. Thanks.