UPDATE: 02/07/2025

In March 2023, I purchased the following item via Amazon: Jeulia Cushion Cut Three Sided Pave Sterling Silver Eternity Ring Cubic Zirconia Art Deco Halo Wedding Engagement Anniversary Rings Set (silver, 7) (Order #xxx-xxx-*******)

In January 2024, I contacted them to explain a stone fell out of the wedding band. I paid to have that set returned and paid for a new ring set to be shipped to me. Jeulia Cushion Cut Three Sided Pave Sterling Silver Eternity Ring Cubic Zirconia Art Deco Halo Wedding Engagement Anniversary Rings Set (silver, 6) (Ordered on January 15,2024) (Order# xxx-xxx-*******)

In February 2024, I contacted them again to explain the main stone fell out of the engagement ring and sent them pictures of the ring as proof the stone fell out. I paid to return that set and then paid for them to ship me a new set. It was disappointing that I have paid to return two sets and have the stone fall out in less than 2 weeks after receiving the second set. (Ordered on February 28,2024 Order# xxx-xxx-*******)

In January 2025, I contacted them ask if I could exchange the ring set for a smaller size, and they agreed. I returned the set I received in February 2024 (Ordered on February 28,2024 Order# xxx-xxx-*******). I returned that set to them via UPS (Shipment: Z1xxxxxxxxx*******) that was received by them January 16,2025. I sent the information showing the package had been received by them. After going back and forth, they refused to send me a replacement set and told me I needed to purchase a new set with a 20% discount. MEANWHILE, THEY HAVE THE SET I RETURNED AT MY OWN EXPENSE! Again, we went back and forth. They refused to keep their written word to send a replacement set and I HAD TO PAY THEM TO RETURN MY OWN SET! They said that the 1-year warranty was only good for the year after my initial purchase. Well, I had to replace two faulty sets, the latest was February 2024, so I feel like the warranty period should have begun from the date of that order (02/28/2024). Plus, if they said (IN WRITING) they would replace the set, they should have kept their word. I am extremely disappointed in their lack of integrity.

INITIAL REVIEW:

I love this set and am constantly getting compliments! The amount of people that think it's real cracks me up. It does run big - so bear that in mind when purchasing! I also want to commend the level of customer service that Jeulia provides. They are incredibly easy to work with when asking questions, etc.

Placed an order on December 1st for a custom necklace. Shipping took forever and after 4 weeks on December 30th we received it. Now after all that time it took when we received the necklace it was very disappointing because the name is spelled wrong. When I reached out to customer support via chat I had provided a picture of the confirmation from my email where I definitely submitted the name correct and the representative also provided a screenshot showing where I spelled the name correctly as well. Concluding that the error was not on my end. I was advised by the representative that they would need to reach out to the factory to confirm the incorrect item.which by that way I also sent in a picture of the necklace itself showing the misspelled name. I kept asking the representative if this is something that could be fixed or if I will be given my money back if I returned it and they kept repeating that they had to reach out to the factory before moving forward and then continued to tell me to allow 24 hours and I should be getting something via email on how to proceed.
That was on 12/30, it has been now been almost a week later and no response. In addition to that on 01/02 I receive an email from the company, but it's them asking me to leave a review on the wrong product they sent me and to provide pictures and I'll get a 5$ reward which I did. Adding to this and just making it worst the company reaches out to me on 1/4 at 1:45 am and In the email JEULIA is trying to cover their behind and say what is an A is actually an O. That is a flat out lie, I will attach pictures to show this supposedly letter O.
In the email I advised them that is definitely not how you wrote an O in cursive. This company is a big scam, you go on their Instagram and everyday they're posting some ridiculous ad. Pay attention to your customers and handle the mistakes THE COMPANY MADE.
I will be sure to keep posting on this matter as I do not believe things are being handled the proper way. Until a resolution is provided where JEULIA is held accountable for their own mistake I will be sure to continue to post bad reviews anywhere that I can.
This error made on the companies end needs to be fixed. I sent customer relations requesting an update on how to proceed, if I can not get in contact with anyone regarding this in the next few days I will report JEULIA to the BBB (Better Business Bureau) for the grievance they have caused me and other customers as well. They are scammers.

I stopped shopping at Jeulia after I never received my $200 order from 11/17/20. When I confronted them about my never receiving my package they sent me a photo from DHL nine days after my package was lost which was supposed to be proof that my package was delivered. Check out the photo - there's not even a hint of a package in the photo. Even DHL was shocked at how badly I was treated by Jeulia and referred to them as, "unreputable" for not assisting in replacing the package for me. This was after I spent $376 with them in the previous 45 days. If you're interested in reading the whole story:
Below is a timeline that supports my claim that I never received the package from Jeulia.com and shipped by DHL.

DHL & Jeulia knew on 12/1 that my package had not been delivered. Yet, now they claim it was delivered on 11/30. I've attached relevant documentation that will help demonstrate that the package was never delivered on 11/30 as DHL and Jeulia claim. Please read my timeline below.

Package shipment timeline:

1. Nov 30 - DHL sends a status update that my package is out for delivery and will be delivered by 9 pm CST. See attached Doc #1, DHL Out for Delivery Notice. I checked for the package frequently all day and evening long because I was excited to receive my new rings. The package never arrived. I work from home and my office is next to my front door. I finally realized at 10 pm that DHL and Jeulia were closed so there was nothing I could do about the situation until the next morning.

2. Dec 1 during the day - I called DHL in the morning and they told me the package would be delivered either today (12/1) or tomorrow (12/2). When checking online for my package status, all day it remained in the "Out for delivery" status. I chatted with Grace from Jeulia at 1:40 pm that day asking if she knew anything about my package. See attached Doc #2 Jeulia chat with Grace. Grace also told me the package would be delivered Dec 1 or Dec 2. I again checked for the package frequently all day and regularly updated the online DHL package status. The package remained in the "Out for delivery" status. It still never arrived.

3. Dec 1 late evening - The package never arrived. At At 9:59 pm CST on Dec 1, DHL sent me a delivery update saying my package had been delivered Nov 30 at 6:08 pm CST. See attached Doc #3,12-1-10 DHL Final Delivery Notice. This was not true. Both DHL and Jeulia knew earlier that day that I hadn't received my package yet, so how could it have been delivered the previous day? At 10 pm after receiving the text message, I immediately went outside and searched for the package in the dark, including walking to neighbors' houses to see if they received the package by mistake. I couldn't find the package. Since it was late, DHL and Jeulia were closed so there was nothing I could do about the situation until the next morning on Dec 2. On Dec. 2 I called DHL and also chatted with Jeulia about the situation. I was told my package had been delivered. DHL opened a Request ID per my request, but on Dec 3 I received a call from DHL stating my package was delivered on 11/30, even though they knew on 12/1 it hadn't been delivered yet.

4. Dec 1 and Dec 2 – See attached Doc #4, DHL Text Messages 12-1 and 12-2 as additional proof. On 12/1 at 2:07 am CST the text message says, "With delivery courier 30 Nov 20" which to me meant they knew the package hadn't been delivered on 11/30 and was going to be delivered on 12/1 now. The second text message delivered on 12/2 at 5:37 pm CST says, "Shipment delivered 30 Nov 20 6:08 pm CST". Both DHL and Jeulia knew on 12/1 my package was not delivered on 11/30, however DHL decided to mark it delivered and pre-date the delivery back to 11/30.

5. Dec 11, Nine days after Jeulia opened a claim with DHL – See attached Doc #5 and Doc #6, DHL Photo. On 12/11 Jeulia sent this photo to me that was supplied by DHL as proof my package was delivered. There are three problems with this photo:

#1 There's absolutely not even a hint of a package in this photo! It's only a photo of my door with the reflection of a DHL employee with my two large flower pots on either side of him.

#2 DHL claims my package was delivered on 11/30, at 6:08 pm but this photo is clearly taken much earlier in the day. At 6:08 pm it would be dark outside.

#3 Where is the DHL delivery truck? It's not in front of my house, which leads me to believe that the driver clearly parked far enough away so I wouldn't know he was standing in front of my house taking a photo several days after the alleged package delivery.

My office is in the front of my house right next to my front door. Because of Covid, I rarely leave the house. My husband shares the office with me so he also watches for package deliveries. I order online almost every day. I've been doing this for years. I have never had a problem like this before with UPS, FedEx, USPS and Amazon. I've only rarely received DHL packages so I don't have much experience to how credible DHL is.

I placed my order on June 15th and was told to allow 7-9 working days to make before shipping, so I expected to receive the ring by the end of June. This was fine as I needed my shipment no later than July 10th. Well, July 2nd comes and I haven't heard from them so I place an inquiry asking where the ring is. I receive an email stating that my order would be upgraded to "premium importance" and my order would be shipped soon. I get an email later that day stating that my order had been shipped out.

July 9th comes and I still don't have my order. I call their support line asking what is happening as it has taken an unreasonable amount of time. After looking up my order number, I'm told that the order was somehow lost and it was reshipped again on July 7th, and that I will get it no later than July 17th. I'm upset of course because that would be after the date I needed it and I placed my order with ample time. I asked how they will make up for losing the package the first time and taking an unreasonable amount of time and I was told if I didn't like the quality of the order then I could return it. I said that should be the bare minimum regardless of the experience and it wouldn't do any good as I would have to pay shipping. They then said that they could reimburse shipping via a $10 store credit to their store and that that was all they could do.

I received my order on July 16th (a day before the latest day) and the only saving grace at the time was that the quality was passable. However, I see on the shipping label that the package was shipped out on July 2nd. So the rep I spoke with lied about the package being lost and they said that to by more time.

Here is what I take issue with:
-The tracking order feature is inadequate as it only tells when the order shipped out, not where the order specifically is.
-The lack of communication on Jeulia's end when the order was lost was unprofessional. I should have been contacted when that supposedly occurred (even though now I realize it was never lost).
-There's a complete lack of accountability. It took 31 days to receive the order and I understand that it doesn't always run smoothly, but this is ridiculous. Don't order here as you will be given the run around

Shopping online with Jeulia Jewelry has been the worst consumer experience of my life. I would highly recommend that you do not shop with this company based upon the following FACTS:

1. Customer Service is terrible. They have disconnected the only phone line available to consumers. What kind of company is not available to their own customers by phone! Their excuse over the past three months: they moved. FB Messenger is an infuriating way to get a hold of them due to the canned responses and menu selections that lead you to nowhere. They are not available for chat on their own website... unreal! They have no fax number. Their email ticket contact also seems to lead nowhere. The customer service reps English skills are minimal and rudimentary.

2. Cancelling an order without being penalized for a 35% restocking fee. You have 120 minutes to cancel your order as a consumer after you placed it. If you do not realize that you are out of luck. No matter that they are out of product, that the factory is shut due to quarantine for the COVID-19 or Spring Lunar Festival or that their own website quotes a handcrafting time of 9-15 days respectively (and this changes all the time arbitrarily). Does it make sense for them to sell Jeulia Prime memberships for $15 plus and three day delivery when they know they cannot ship in that time frame... no, it just further incenses consumers.

3. Lack of transparency. If Jeulia would just admit that 1 out of 5 of factories in China are closed for quarantine, their supply chain is broken, shipping routes are cut off, maybe there would be some sympathy for them as a company and as people. Furthermore, I am a long time customer of Jeulia, I have spent over $1800 USD with the company. I own 10 rings 6 necklaces etc. But all of the documents that come with my parcels show that the jewelry is made and shipped from Guangzhou, China, not in Los Angeles or in Hong Kong. That may be a problem for some consumers. They have a right to know where the jewelry is coming from and not be lied to about it. Furthermore, Jeulia pays for positive reviews left on Sacramento BBB, TrustPilot, SiteJabber and Google for instance to a maximum of $30 USD in store credit. Each review is worth $10 USD. Disturbing.

4. Quality. Overall, not bad but the blue sapphire "like" stone is absolutely dull and dead when you look at it. I wish I would have be able to return but... you guessed it! You can't if it has been sized to a larger size or engraved.

I could go on, but that is enough to report in one day. By the way, the best way to get a refund? File a complaint with the Sacramento BBB, TrustPilot or SiteJabber. Action is fast as they want to keep their stars.

Lastly, please know the name of the President of the company is Gavin Lin and the Legal Director is John Chen per Facebook.

I would give Jeulia a 0 star rating if it was possible. I ordered a sterling silver ring ($148.85 CAD including $14.85 shipping) set for my wife and waited 2 weeks for it to arrive. She put it on, and 3 days later while trying to take it off, the ring bent! (not sterling, but cheap metal). I contacted Jeuila for a return and they emailed me the address to send the return with the warning that returns must be made within 7 business days, including weekends and holidays and if not returned in that period then all return privileges including any warranty is void.

Here is their note:

Once we send you a return/repair instruction, you will have 7 days (business days, weekends, and public holidays included) to ship the item out to us. If you do not proceed with returning an item promptly, we will assume you no longer want to return/repair the item and will cancel your return/repair. You will thus no longer be in your return/warranty period.

While they were waiting to receive the returned item, I got a series of 8 back and forth emails trying to get me to accept store credit, rather than a cash refund through Paypal. First, they offered to include the shipping charge in the refund, I said "No, I want a cash refund, "then they offered an additional $12 store credit, I said "NO, I want a cash refund", then they offered an additional $10 store credit which I said "NO, I want a cash refund." So they said, OK we will issue a refund for the purchase price minus their shipping cost, to which I agreed.

When they received the returned package, which included the ring, a cheap key chain that THEY had included as a "FREE GIFT", a Jeulia catalog, a small paper gift bag, they emailed me that they received the ring, but not the "free gift" key chain and so would have to deduct $10 from the refund. I objected and stated that I DID include the key chain in the returned package and the key chain could not be worth more than 50 cents. I got an email back showing their website picture of the key chain selling for $39 (unbelievable rip off, if a true picture), so I guess I was supposed to be happy that they were only going to charge me $10 rather than $39 for their saying I failed to return it. This was the icing on the cake. After failing to get me to accept store credit, their strategy now was to minimize the refund. I realized that they were using bait and switch tricks, sending a "free gift" that they could try to charge for, even when it is returned I finally filed a complaint with Paypal and assume that Paypal will refund the total due minus the shipping charge. I also paid for insured return shipping for which they supposedly give a store credit of $10.(but who needs it if you are never going to order another thing from them?)

I have been to China about 13 times in the last 10 years and have dealt with Chinese traders who hate to lose a sale and will do anything to try and recover a sale or a portion of it. Because Jeulia is based in Hong Kong and has a shipping office in California (Howard JEULIA JERE, 4801 Littlejohn St. Unit H, Baldwin Park, CA *******), I thought they might be a more reputable company than Chinese mainland companies, but I am very disappointed in their cheap quality products, poor customer service, and unbelievable red tape and obstacles to get a refund and make things right.

My advice: AVOID JEULIA JEWELRY AT ALL COSTS. Do what we ended up doing. Go to a reputable jeweler to buy your jewelry. A reputable jeweler will have all ranges of prices, and will give you personal, in person service, and you will know where to find them if there is a problem. With Jeulia, You only get what you don't pay for -- cheap Chinese junk.

Excellent quality jewels, fast delivery and perfect communication. Rearly well done, thanks!

I was so disappointed with the quality of this ring set that I threw them away in the garbage!... I was so disappointed with the quality of this ring set that I threw them away in the garbage!

Sorry order *******. USPS showed that it was delivery on the 31st. I never received the package. I am not happy with this company. Tracking number is *********************.

Easy Return Process my AZZ! I initially ordered a pear shaped diamond ring for $155. The outer diamonds shined beautifully but the center stone was cloudy and looked very fake and cheap, like it was plastic. I told them I'd like to return it and I sent a picture showing how cloudy the stone was. I got an email asking if I'd rather exchange and that they needed a better picture. I replied with "Why do I need your opinion on if it's returnable or not, I purchased it and am unhappy?" After that I didn't get a reply. I'd get blank emails like they were "replying" but the emails were blank. I put in SEVERAL tickets to get my exchange processed since it was obvious they weren't going to let me return it for a refund, so I wanted to exchange it for a ring with a smaller center stone in the hopes it wouldn't show all the flaws and cloudiness like the bigger stone did. After many days of no reply I got annoyed and told them how ridiculous this process was and that I was going to go to social media. Only then did I finally get a reply asking me "Can't I do the exchange via my account dashboard?" and to not submit several tickets. I advised I DID request a return and then an exchange via my dashboard and then all communication ceased so I was left no choice but to submit multiple tickets. Finally someone told me where to send the exchange to and to email them with my tracking number, which I did. When I asked if the difference in price was going to be credited back to my credit card all communication stopped again. So 7 days later when it was delivered to them I waited one more day to contact them, with no reply... 2 more days went by and at this time i was preparing myself to not be getting anything back from them, money or a ring. 10 days AFTER they received it I got a reply telling me it takes 7 days to "make" the ring and then I'll get a tracking number. The rings are coming from Hong Kong and it takes 7 days to ship to California, that's when you get the tracking number. When I got the new ring back, a month is how long the process took, it was in the same UPS packaging I returned my initial ring in, the same box, etc. I thought they sent me the same ring back, but they didn't, they just reused my UPS envelope (cheap) and the ring I exchanged my $155 ring for was only $119 but of course I will not be receiving the difference on my credit card because they marked it up to $155 even though it's clearly $119 on the website. The new ring I got is pretty and I am happy with it but we shall see over time how it holds up. The whole process is RIDICULOUS, a pain in the $#*!, and I don't recommend this company to anyone. Although they say the company is in California, you are dealing with people from Hong Kong and their customer service skills are HORRIBLE! Just read the reviews... you'll see. I wish I had done so prior to dealing with this company.