I ordered an Engagement Ring on 12/25/16. It has never been delivered. I have written several e-mails and either phone number supplied is valid. I am contacting the Better Business Bureau and Paypal if this is not resolved. Order #*******
I got these for me and my boyfriend as promise rings for our two year anniversary. These are GREAT quality. We both wear ours 24/7 unless we have a reason to take it off. Even running in the rain has not worn down my ring. Our rings remain shiny and beautiful through everything.
She love it, everyone notice right away from the shine, ring is not too big or small. Is a decent size and wont bother with any activities.
After three month still looks like new and all the stone still attached.
OMG... get this ring! You won't be disappointed at all. Shines very brightly and looks REAL! I sometimes wear it over my own wedding ring so I don't have to worry about scuffing up the real one. This works perfectly!
I had my ring for 2 days and the stone fell out. I contacted customer service both online and via phone. I couldn't get anyone to answer the phone, after doing an online repair order I didn't get any confirmation that it went through. I'm highly unsatisfied and I recommend you don't buy from this place. I feel like they just took my money and sent me a fake piece of crap.
Hi Samantha. We're so sorry for your bad experience with our product. We carefully inspect all products before shipping, unfortunately, a few defective pieces may sometimes be overlooked. But don’t worry, our goal is to make sure you have a great shopping experience, so we offer 30 days return policy, we will definitely help you repair it. Providing you with the best shopping experience is very important to us, so we always try our best to respond to support requests as quickly as possible. But due to the high volume of support requests we receive, sometimes we fail to properly respond to a few. We know we need to do better and hope you will give us another chance. Please call us 1-888-219-8158 ((10:00 AM -1:00 PM & 2:00 PM- 4:30 PM, Monday - Sunday (PST/PDT) Outside the U.S. and Canada: 001-888.219.8158 (International cell phone roaming charges may apply)) or email us service@jeulia.com to contact our customer service including your order number. Thank you for your valuable feedback.
Return service is absolutely ridiculous and I will not shop or recommend this company to any one. Watch out pain in the $#*! to get your money back had to finally call credit card and they credit was given instantly
Hi Julie. I’m so sorry for your bad experience, and I know what happened was disappointing. We want nothing more than to help you resolve this issue. But please understand that your return request has been approved and we could have processed your refund immediately after your returned package is delivered to us, unfortunately, the PayPal dispute has opened that cause the inability to apply for the refund at our side, the PayPal was handling your payment. If you have any more questions or doubt about your refund, please feel free to contact us.
I am having the same problem as many others have stated. Ordered on 12/9/16 for my future son-in-law so he could surprise my daughter on her birthday in Feb. I hope and pray it is here in time. Can't track it through USPS and sent an email. If it doesn't arrive in time, will be requesting a full refund and telling everyone I know not to order from here
I recently lost my wedding rings. I've been married for 43 years and did not want to make that kind of investment to replace them! When I saw your add on FB I studied it for quite awhile before ordering. The wedding band is lovely. I would recommend this company to anyone! It looks very expensive.
I understand this isn't a high quality high reputable company like Kay Jewlers or Jared. But I expected the jewelry to at least stay together. 5 stones have fallen out of the ring with normal wearing use. Sure... they say they will fix it. And offer a year warranty. But who's to say After a few months after repairs or a year is up and stones fall out again... then what? I'm screwed with a piece of junk that I spent $300 on. We are NOT HAPPY and would suggest you no go with this company for your jewelry.
Hi Jason, we would like to extend to your most sincere apologies regarding the recent issue. We have a high standard of quality certifying for our products and a situation like this is not typical. Per our records, you contacted us regarding the issue on Nov 30 and we have sent you the return instruction for repair, please rest assured that your order will be taken care of and the extra care will be taken to ensure this does not happen again. If you have any other questions or suggestions, please feel free to email us at service@jeulia.com.
The quality of the rings are so much better in person. They sparkle like true diamonds, the cut and finish are flawless. The band will NOT turn your finger green, I wear mine every day. I just go ahead and tell everyone its a real diamond, and no one thinks differently. Amazing brand, amazing customer service.
My sons purchased a ring from Jeulia for Mother's Day last year in 2021. It was beautiful. Within 1 month where MOM was in rose gold had faded away. I contacted them and we went through the motions of me mailing it back and them replacing it. Within a month the replacement ring did the same thing. I am thinking the materials where the rose gold should be on the ring are either defective or not the correct materials to use. I am wondering if anyone else has had this problem. I do not want to send it back and get a replacement if it is going to happen again. Beware on if you buy the MOM ring. I will attach pictures. Thank you for your time!
Hi, we’re truly sorry you’ve had the experience with our product, especially because of its special meaning. We have an extremely rigorous quality control process but sometimes a few defective products may sometimes fall through the cracks. We will do everything we can to resolve this issue and make sure you have a great shopping experience. So please check and reply the email for better solutions. Thanks and sorry again.
I ordered the Jeulia Princess Cut Created Emerald Women's Skull Ring. First one I received had very poor quality side stones. Very foggy and milky. Sent back and received replacement and pretty much same thing. Nothing like the picture or video on the website. Stones should all be crystal clear. Going to take my $145 loss and lesson learned.
Hi, Chris. We are extremely sorry that the products were not to your complete satisfaction. The side stones is very small, not like the middle big stone, the small stone is hard to look clear by naked eye. However, since you are not happy with your order, we will gladly to help you exchange for another different ring you want. Hope that this will go some way to making the experience a better one.
I purchased my ring 4 years ago, and I have put it threw some hard times I have worked on cars, had a job changing oil to working in a warehouse, it has banged on every type of metal from stainless to iron, been caught on shelves, thrown across the room, and still no stones have fallen out it hasn't bent, needs to be cleaned to be shinny again but other than that it's still amazing.
I have ordered multiple items from Jeulia and everytime, they are beautiful pieces. The only thing that I would like to be different, is quicker shipping. We have all been spoiled by Prime 2-day shipping. A 14 day order-to-home ship time is just a small price to pay for the beauty you get. They always have great deals though!
It's a cheap product for what you pay I had to return it after a month because their "jewels" fell out and the paint was coming off. Their customer service is horrible they ended up losing the ring I mailed in and never replacing it... don't shop with these ppl it's rideculous!
Hi Brittany - Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies. One of our customer representatives will email you to provide you with assistance in this matter until you are completely satisfied. We hope to do more business with you in the near future.
I thought at first it was too good to be true. I kept reading reviews and the price was exceptional for what you're purchasing. I replaced my engagement ring with a Jeulia ring & have been overflowing with compliments. I've referred everyone that has asked. The only down fall is now I want more... I love being able to afford different looks & be completely happy with the service & product.
Thanks a trillion,
Dani D
My fiance really loves the ring. I also catch myself looking at it. I've researched tons of rings and other brands offer exactly the same if not less for at least 3 times more the price. I'm not stingy, but the price/value is great!
Amazingly beautiful rings. More beautiful in person. I love them! I would definitely recommend this set to everyone. You will not be disappointed in your purchase. It also came in such a nice case packaged so nicely. I give the entire process an A+
The jewelry looks like something you would buy you children. I get better quality from Walmart for half the price. The sizes were wrong and they wanted to charge me in total $85 to just correct the size. Do not buy from these crooks. The 800# goes no where - it is fake. You can only deal with them in email and they drag it out so that you miss the 30 day return window. This means you are stuck with the junk because they won't take it back.
Hi, Dawn. We're so sorry about any troubles you've had with us. You have actually provided us with a very valuable feedback so that we can correct and improve the quality of our products. And our colleagues may reply to you a bit late within 24 hours, but we won't neglect your requests and will try to give you the best possible service. After checking further this order, you hoped to exchange the ring to an expensive new ring at the first contact and our colleague helped to calculate the price difference between the original ring and the new ring, there was a price difference $ 60 but you didn't agree to pay extra and have decided to get the refund, so our customer service has sent you the address to return it, please kindly check your email box. We have done everything we can do for you, if you still have any questions or suggestions, please feel free to call us at 1-888-219-8158 or contact us via online live chat. Thanks.
LOVE the rings. They are beautiful. I've only had them a week. I plan on wearing them like I would normal jewelry and see how they hold up. I am looking to get my engagement/wedding rings from Jeulia. So far so good.
Can you tell me what the metal is made of?
Overview
Jeulia has a rating of 3.1 stars from 6,629 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 5th among Custom Jewelry sites.
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- City of Industry, CA,, United States
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Business History
Our advanced design studio headquartered in Hong Kong creates a range of contemporary and bespoke styles for our customers all over the world. We deliver excellent quality at an affordable price by designing and creating all of our jewelry in-house, cutting out the middleman and slashing markups. From the hearts of our designers to the hands of our craftsmen, the end results is sharing our passion of unique and sustainable jewelry with our customers.
We are a customer-centric company and so earning your trust is our number one priority. Jeulia proudly offers a one-year warranty against any manufacturing defects on all of our jewelry. We also offer a 30-day money back guarantee should you be dissatisfied with your purchase.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Kathleen. Sorry for any inconvenience caused to you. Your order was shipped by USPS which would take 25-48 working days for delivery. Meanwhile, we will also contact shipping company to expedite its shipping. Hope for your understanding and please kindly wait. If you need any further assistance, you can call us at 1-888-219-8158.