James Free Jewelers Reviews Summary
James Free Jewelers has a rating of 3.9 stars from 516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with James Free Jewelers most frequently mention and customer service. James Free Jewelers ranks 9th among Engagement Rings sites.
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David Yurman bracelet - very happy
Had to return a ring because stone fell out after just 2 weeks. Great service!
Love my new earrings. Great product. Shari knew i would love them. She has a great way with her customers, making each one feel special
This is how a long term relationship with a jeweler is established.
I started my experience with James Free passing by on a whim. I didn't happen to be dressed well and only had an idea of what I may wanted. The minute I walked in the door I was greeted Maha and I couldn't have asked to be treated any better. Throughout the next month their team found exactly what I wanted and even something special for my spouse. The jewelry is of the best quality and design. All of the staff, management and even the owner are an absolute pleasure to work with. There is no question I will be back for years to come.
The staff was very professional and knowledgeable on what I was inquiring. I am very pleased with my purchase and look forward to doing businessfuture.
Scott is always professional and interested in what my objective may be for a gift or a self purchase. The staff is pleasant and helpful too.
Scott is always a pleasure to work with. He is extremely knowledgeable and is always suggesting different styles and items he thinks my family would like. He recently called me about a Patek and I purchased the watch because it was what I had been looking for and he remembered. Great asset to your staff! We only purchase from JF because you have wonderful employees and exceptional products.
I have never felt rushed by the person helping me. Even when my purchase was small, I felt I had their complete attention.
The entire staff is always very helpful but Randy is above and beyond. I truly enjoy working with him on my watch purposes and will continue to work with him for all of my watch needs going forward.
Wonderful! Thank you so much for your help. I love my John Hardy jewelry. We will definitely be back to buy more.
My wife and I went to James Free to get her a birthday present. As always, the people at James Free were friendly and very helpful. They respected our price range and found my wife just the right piece. This is why we return time and again.
Randy was awesome! He made the purchase so enjoyable and memorable. The watch is on my wrist now. It is my favorite! I love James Free!
I had a wonderful experience with James Free. The saleswoman was helpful, patient and low pressure. I had to call back to pick up something and she was off that day. But I left her a message and she called me back on her day off.
I will certainly use James Free in the future.
I have been a customer for about 14 years and this establishment is top notch, from the ownership down! My AD for life!
I always enjoy shopping at James Free. Everyone is extremely pleasant and helpful, even if I am just browsing.
Wonderful shopping experience at JF! We were buying a diamond ring for my 70th birthday and our 40th wedding anniversary. I was greeted by Sergio and, after hearing our plan, he introduced us to Patricia, the custom designer. They both worked with us for quite some time, done without my calling ahead for an appointment. We returned about a week later to see the mock-up and finalize details. I just picked up my new ring which, in a word, is stunning! Patricia is a fantastic designer and kept me informed every step of the way. Both Sergio and Patricia were patient, pleasant, professional. Couldn't be happier.
A very enjoyable and fun shopping experience. The sales associate that I worked with (Debbie B.) was very pleasant and helpful. I look forwards for my next visit to James Free.
Dropped off watches for repair and maintenance, customer service was great, and while one watch took some time (out of their control), my wife's watch was serviced and returned quickly. Both watches look great and are working fantastic.
Excellent experience with Michael Koen, very professional. Made buying a family time piece effortless. Thank you.
We found this place by accident and are so happy we did. From the second we walked in the door we were blown away by the customer service we received from Anna. We told her what type of ring we were looking for. She ran around the store finding everything that met our criteria. She was patient with us and even offered us a drink. When we left it was raining and she walked us to our car with her umbrella. Anna's customer service far exceeded our expectations and was superior to the other stores we have visited.
Thank you for the excellent service that I received during my recent purchase of a Breitling watch. I look forward to enjoying it for many years to come.
From the business
We specialize in helping loved ones celebrate joyful moments with unforgettable treasures.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members