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InstantCheckmate

How would you rate InstantCheckmate?
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Missouri
1 review
20 helpful votes
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Don't do it!
January 8, 2016

This is a terrible product. Their come ons indicate all kinds of info for a monthly fee, but all you get is info you could easily access yourself. They also try to lure you further in, promising premium info for just twenty bucks more. Ha! If you fell for the first, you're probably as hopping mad as I am and are certainly not going to agree to additional fees. In addition, the site actually timed out on me. That hasn't happened in years with internet speeds what they are today. Instant, they are not! When you call, they will try to settle with you such that they get a few bucks outta you, but be firm. They will refund if you stick to your guns, mention the 72 hour rule and how the product was not as represented. Interestingly, as soon as this charge hit my credit card, Chase notified me of a questionable transaction. I don't know how they stay in business.

Date of experience: January 7, 2016
New Mexico
1 review
21 helpful votes
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I authorized and paid $1.00 to run a check on 1 person, and a few days later this nasty site charged my card $29, which I'm now contesting and trying to retrieve. Their "customer care" is a joke. They put some pretty words but they list no email address, only a phone number.
Beware everyone... I suggest staying away from this site.

Date of experience: June 10, 2015
Ohio
10 reviews
196 helpful votes
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Out of ten people only two accurate addresses and one phone number that hasn't been disconnected. One person was listed as still running a business that closed five years ago. If you want old, old, old info this is the place for you.

Date of experience: October 30, 2015
Montana
1 review
10 helpful votes
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Save your money!
September 6, 2015

I wish I would have read these reviews before throwing $15.00 to this scam of a company. How accurate can any background check company be when they don't even get my birthday correct? It went down hill from there. You get NO information for the $15.00, have to pay $2 to be able to print what they do provide - which is useless. Then in order to see any of the advertised data you have to pay another $19.99. Save your money - do not use this site.

Date of experience: September 6, 2015
Arkansas
2 reviews
6 helpful votes
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Stay away from these Badgers!
January 31, 2023

The only reason I purchased a membership was whe I ran a preliminary check on my deceased brother, they claimed he had over $80,000.00 in unclaimed assets and he left behind a widow and their son. They charged me the membership fee of 28$ and then charged me an additional 4$ for a surprise "download fee"! No further mention was made of unclaimed assets, and every job listed as employment... EVERY SINGLE JOB... was wrong, and there was no record of his correct employment, although they had his address, birthdate, date of death, and phone number. Fraudulent. You will never reach anyone by phone, either.

Date of experience: January 31, 2023
Nicholas K. InstantCheckmate Rep
over a year old

Hello Karyn,
Thank you for taking the time to leave us with your feedback. If you feel that you have been charged in error, please call us at (800) 222-8985, or email us at support@instantcheckmate.com, so we can make this right.

Thank you

California
1 review
16 helpful votes
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I cancelled this service after getting first report and finding it useless. 4 months later and 4 more charges for $27.85 per month later, i reported again that i had cancelled and wanted those 4 months refunded. Because i didn't write down the original cancellation confirmation number they only refunded the most recent month's charge. What a scam. Customer service just wants to point you to the fine print page you originally agreed to. Instant checkmate is the perfect name for this scam - i felt like they backed me into a corner and did a checkmate on me. Use at your own risk!

Date of experience: March 28, 2016
Massachusetts
1 review
16 helpful votes
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DAMAGING INFORMATION
March 24, 2020

The only reason I rated instantcheckmate.com 1 star is negative stars are not a choice.
A background check was requested via instantcheckmate.com by me for me. I received a system-generated email stated in the body of the email: "2 Potential Criminal Records Found"
This is a false statement generated even before the report downloaded. It is especially damaging during this time when I am seeking employment. I wrote to them and received a system-generated customer support message.
I've notified legal counsel.

Date of experience: March 24, 2020
Nicholas K. InstantCheckmate Rep
over a year old

Hello Julius,
Using our reports to determine employment is against our Terms Of Use, so we are not sure why this happened. If you would like to give a detailed description of what happened so we can assist you, please reach out to us at (800) 222-8985. Our team is available from Monday - Friday 7:00am to 7:00pm PST* (10:00am - 10:00pm EST) or by email at support@instantcheckmate.com so we can further assist you.

Thank you

Florida
1 review
27 helpful votes
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Bait and Switch
April 25, 2016

Seriously? In good faith I paid my $22.95 for a one month unlimited subscription of full and complete background checks. I put in my own name as a test and got back (after a 20 minute search) my address, an outdated phone number, my horoscope, and three relatives including my late husband, my daughter and my late husband's ex-wife. I refused to pay extra for the Premium Report since I had already paid for a "full and complete report." I called and cancelled and was told this is a legitimate business. After I mentioned the words "bait and switch," "fraud," "con," and "scam" they issued a full refund. I will wait and see how well that works. How on earth does a person find an honest website?

Date of experience: April 24, 2016
Montana
1 review
10 helpful votes
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Yet another dissatisfied customer with "Instant Checkmate." this membership service does NOT provide services as advertised on their website- at least for the initial price paid. To get more detailed information, a paid member is informed and required to pay additional membership fees. Information that is initially provided by the service is very basic.As of 10/25/15 there is no "Trial Membership" as printed in the terms and conditions. This service/membership, based on my experience, is at best- a waste of money.

Date of experience: October 26, 2015
New York
1 review
0 helpful votes
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Fake web site
October 21, 2022

I search my own number it was given me wring information please don't believe this website totally cracked up when i realized and read reviews people either destroyed their own life from their own hand or the reviews are fake good luck

Date of experience: October 20, 2022
Nicholas K. InstantCheckmate Rep
over a year old

Hello Far,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.

Thank you

New York
1 review
2 helpful votes
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What a waste of 35.oo
November 26, 2022

You can find out more information just doing a Google search and looking at the white pages. This was so stupid and such a waste of money. They obviously must have fake good reviews. No arrest records persons been arrested six times doesn't even have the persons birthday. I can find that out for free on white pages and regular google searches. You would think $35 would actually get you information. The site has you waiting forever as if its actually pulling up information on someone.

How is this site legal its a scam.

Date of experience: November 26, 2022
Nicholas K. InstantCheckmate Rep
over a year old

Hello Claude,
Although we are sad to see you were unhappy with your experience, we appreciate you taking the time to offer us feedback. While we wish we could provide all of the information to our customers for free, we do pay to access our data sources and it costs money to maintain our website. Please reach out to us at (800) 222-8985, or email us at support@instantcheckmate.com, if there's anything we can do to improve your experience.

Thank you

Oregon
1 review
14 helpful votes
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This is a despicable scam operation. For what you pay for you can find it on Facebook or in the Yellow pages unless you buy a "PREMIUM" report. Save yourself $15.00 dollars and go to your county court house if you need real information on anyone you suspect might have a criminal background.

Date of experience: September 6, 2015
New Jersey
1 review
16 helpful votes
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Checkmate did supply what I asked for, but the site is confusing and I accidentally paid a premium price for a simple check. They tell you they will charge you monthly unless you cancel, and they do. Cancelling was easy, however. But I really disliked all the junk mail filling up my mailbox. They shared my name with their group lists of some kind and probably get paid for that, too. I hate that I have to unsubscribe from all that junk, and my name probably got passed around to more, that I haven't even seen yet. Grrr.

Date of experience: December 3, 2015
Illinois
1 review
10 helpful votes
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Why does this company still exist? They've been charging me 40$ monthly and were "not able to locate my account" and therefore are unable to cancel the subscription. They kept trying to pry more information out of me over the phone, how can you trust a company like this?

Date of experience: January 2, 2020
Nicholas K. InstantCheckmate Rep
over a year old

Hello Alexis,
Thank you for taking the time to leave us with your feedback. If you feel that you've been charged in error, please reach out to our dedicated Customer Care Team at (800) 222-8985. Our team is available from Monday - Friday 7:00am to 7:00pm PST* (10:00am - 10:00pm EST) so we can make things right.

Thank you

Texas
1 review
2 helpful votes
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I must have imagined i was married to her. Totally useless search tool. The thing wanted more money for a deep search. In my estimation the reviews on how good this search engine is are intentional lies.

Date of experience: November 8, 2021
Nicholas K. InstantCheckmate Rep
over a year old

Hello Robert,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985 or email us at support@instantcheckmate.com and we will try to make this right.

Thank you

Florida
1 review
0 helpful votes
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Everyday I use this website for my business. I check on many things i. E. sometimes I need to know who called me from a phone number or if someone has any relatives I can contact. I also use this to trace back where they lived before. Interestingly, this is one of the best ones I have found.

Date of experience: April 8, 2022
Nicholas K. InstantCheckmate Rep
over a year old

Hello JoLisa,
Thank you for taking the time to leave us with your feedback. We are delighted to see that you are able to utilize our tools every day, and we look forward to continuing to assist you!

Thank you,
Instant Checkmate Support

Maryland
2 reviews
12 helpful votes
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STAY AWAY
August 28, 2016

Signed up for a trial, never received email confirmation of the transaction, forgot to cancel. Hefty fee each month. When I noticed on my credit card statement (had fallen through the cracks) I called them and got a refund for 3 months. STAY AWAY.

Date of experience: August 28, 2016
California
1 review
31 helpful votes
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SCAM!
May 17, 2015

So I thought I could look up who my boyfriend was texting, that is what the website is now advertising on Instagram clicked on the link took me to instant phone heck mate. Payed my money and they have me basic information I can just get by a simple google! In vet dissatisfied I tried to login to look up another number and it won't let me even tho I payed my money! They just want more. And more... And MORE money. As the rest of the reviews do not waist your time nor money, it's all a big headache. This website should be banned.

Date of experience: May 16, 2015
Illinois
5 reviews
44 helpful votes
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It is totally Illegal to sell private information without someone's consent. File a complaint with the States Attorneys office located in the same State as a company H. Q. Thi is the only way we can shut these scams down. All of the scams you get by phone and email are because of these companies. There are laws on the books we just need to file those complaints to get them shut down for good.

Date of experience: September 4, 2017
Arizona
2 reviews
12 helpful votes
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I subscribed to this service without first checking it out. My bad. Like the other reviews said, information is less than you can get yourself by just doing your own internet scan. They did not even have current addresses for the few people I checked on. After having the service less than 12 hours I called them this morning to cancel and get a refund. At first I was told that was done on a case by case basis. After listing my complaints I was told I could get 1/2 my money back and still have the service for 3 months. After asking to talk to someone else since that was not acceptable by me, the rep, Terri, said she would give me a full "courtesy" refund of $44.58 and that it would be 3 to 5 days. She also said I would get a confirmation email although that has not happened yet but it has only been 20 minutes since I got off the phone with her.

Date of experience: October 26, 2015

Overview

InstantCheckmate has a rating of 1.5 stars from 344 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with InstantCheckmate most frequently mention credit card, phone number and email address. InstantCheckmate ranks 87th among Government Records sites.

service
83
value
87
shipping
30
returns
42
quality
72
This company responds to reviews on average within 2 days
+7