Inbox.com ASReviews 47

I just discovered Inbox.com and at the same time discovered how they abandoned the users to whom they offered free email accounts, so those users have to go to ALL the trouble of changing their email accounts unless they start paying. I wouldn't mind paying if it was honest up front. The least Inbox could have done was to just NOT UPGRADE users who had set up all their emails in the application in good faith, but let them continue using the same old software without upgrades. Abandoning their users as Inbox did after letting them set up all their email data was unconscionable. I'm glad I found out what kind of company this is before I signed up and wasted so much time setting everything up and changing my email with all businesses & people.

Agree with the previous two reviewers. This company is a bit iffy. The service is vastly inferior to free services anyway, but like some others I paid to keep an email address I had used for a very long time (sInce the days when inbox.com was one of the best). It has been down since early yesterday for me (europe), and I still can't access the site. However according to this:

https://uptime.com/inbox.com

It has been back up for 7 hours. Perhaps some people can access? I'm not sure how these site checkers work. This site:

http://www.isitdownrightnow.com/

Also claims inbox.com is back up having been down previously. So perhaps there is hope for those who have lost data.

There was a long outage a few years ago, after which all free email customers lost all their data, but paying customers had theirs restored. The free option was subsequently discontinued. So at least the company previously kept its promise to use redundant hardware for paid accounts.

Some vague hope. However I would not be surprised if this is the end of inbox.com. Any other punch-drunk inboxers out there with any thoughts?

JF

Inbox.com's phone number (as listed on this site) is not a working number. Neither is the phone number of Xacti Group, Inbox's parent. For me, the site went down yesterday before noon, and has remained inaccessible--and along with that, all information my account (yes, paid for) contains or contained.

Having read the following two articles, the second from April of this year, I've little hope that the inbox.com site will reappear.

https://www.nytimes.com/2016/11/30/magazine/how-to-hide-400-million.html

https://www.dailymail.co.uk/femail/article-*******/Mother-reveals-ex-husband-s-FORTUNE-sparked-divorce.html

From the look of things, Inbox and Xacti were part of an unraveling web, and may have been dissolved as part lengthy court cases.

I think inbox.com is cashing in on all the suckers, including me. Their site's down now, and I rather think it'll never return. They bought their island, and everybody who trusted them and paid good money (from $8.88/yr to $40.00/yr in one hit) is now screwed. They implemented the new charge Sept. 2017, and now it's one year later, and time to shut it down. Then the criminals get to keep all the data they stored for whatever nefarious purposes they have. I can't believe how dumb I was to use them for almost 10 years. What a shame. What a scam.

*Personal information redacted by admin

I have been with inbox for a long time. I am now retired and my social security doe not come on the same date every month. I need to know ahead to make sure the money is there. Every other bill that I have deducted online sends a message before the money is taken out. Last year, I got no message, and this year I got no message. ALSO, like last year, this year the money taken out was $40 instead of the $20 I agreed to last year. Yes, we went through this last year. And the year before. So, no, I'm not of the generation that wants everything free. I am of the generation that expects requests, and requirements, to be honored. I am the generation that sees no reason to pay for more than I need. Frankly, I can't think of ANY email service worth $40... Definately not one that doesn't LISTEN. I have been trying to cancel this service for days.

I have used inbox.com for 10 years or so. Initially it was free with ads attached to emails. About a year ago they decided to discontinue free service - which is bad enough for a personal account. They charged $8/year for basic account. Acceptable, but I would prefer to persuaded in other ways than brute force to pay for the account (increased level of security, regular backups etc.). The truth is the web app hasn't changed for the last 10 years, so the service, functionally, looked really outdated. But then, this year, a business genius at inbox.com decided that $8 is not enough, and they raise it, well, more than... 600% ($60/year). Nothing in between. Which totally ruined their credibility - if you trust them - you will have to pay $200 next year. Why not?

A year ago Inbox became a paid service, but it was only 8.88, which I paid. About a month later they "cancelled" the 8.88 but did not refund nor did they close the account. Apparently they changed it to premium service at no extra charge. When I renewed at the end of the year, I noticed a 14.95 charge but I thought it was for a year, which still seemed reasonable. But it was for only 3 months, which means $60 a year with a terabyte of storage, which I don't need. It says there is a $40 option but there was no way to downgrade. So I'm closing at the end of my 3 months. I opened a ticket complaining of their deception and after a month, they have not replied. I have an encrypted email account at half of that fee. Read the fine print and realize you are paying a ridiculous amount of money for email.

I have been an Inbox customer for many years, using it for my genealogy research. Last year they started charging $8.88, which I was not happy about, but I understood. Now I get a renewal notice for $40! I am just sick because I can not see paying $40, not knowing what it will increase to next year. So now I will lose my information as I can not figure out how to transfer my emails. I am livid at how they treat customers and we have no choice.

My partner, my parents and myself have been with Inbox for several years. During that time we've had a fairly reliable service, although there have been occasions where it's been inaccessible, some emails have gone AWOL and we've always received a lot of spam. But changing your email is address is a real pain, isn't it? So we stayed with them. And then last year Inbox started charging for the service, but it was only £8 or so, so we stayed with them. BUT it's just increased to £40. Jesus! There's no way we were going to pay that for each account, so we've gone through the hell of informing banks etc of our new emails - we've gone to Gmail, which we should have done a long time ago. I'd strongly advise you to stay well away from Inbox.com.

HI,

Id like to know why Inbox.com blocked my email account whilst I was sleeping overnight (apparent violation of rules?) and now refuses to respond to my requests to unblock my account? Inbox.com has taken the further step to block my IMAP server so I am unable to set up a new email account that uses IMAP. I have been a customer for more than ten years, and this is the way I have been treated? I even offered to pay when it was stated that inbox was no longer going to be free? This is disgraceful behaviour and inbox.com should be thoroughly ashamed of themselves! I am a 47 year old social worker from Australia and not a 19 year old hacker from Vladyvostock!

FIVE STARS
I have this, Googlemail, Yahoomail, among my many email accounts; after many years of using them all for different purposes, I have found INBOX to be the most consistant, not changing formats on me. In the 9 years I've had their FREE service, not a single problem.

I took a temporary free subscription to Inbox only to learn a year later of a $108.50 renewal charge. There is no unsubscribe option anywhere to be found. I contacted Inbox by email to challenge this charge and to unsubscribe me and was asked for my name, credit card information and charge information. After supplying the requested information, I was informed that they could not confirm the charge. I asked for the supervisor and was told that she was the highest authority and that if I had a problem it should be challenged through my credit card bank. I also was informed that she would not unsubscribe me regardless of my repeated instruction to do so.

So, if you want to engage an unscrupulous and dishonest app service, please do so with my blessing. Just don't say you were not warned.