iLookGlasses has a rating of 4.7 stars from 840 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iLookGlasses most frequently mention customer service, good quality and great prices. iLookGlasses ranks 11th among Eyeglasses sites.
I had a few questions before ordering and sent an email. The response was very fast and informative
Always received prompt email replies from our questions and great service
I've ordered a couple of pairs the last few years and have been completely satisfied.
The frames did not hold up. I guess that's why they were cheap. Buyer beware
I enjoyed the human help
She was polite and efficient
Got my glasses very quickly
Very pleased with service.Will purchase again.Will recommend to others.
Terrible,confusion,unable to buy what I needed
Had a minor issue placing the order the customer service was amazing and got me set up.
Very easy to try on lens with camera feature on phone. Simple enough I could order on my phone! Lovely experience and quick turn around. Glasses are great quality and amazing price point.
Always get it right. Has been my go to for glasses for a long time. Great job
Always good services prompt and often a phone call from you to make sure all is good
Please let me know how I would go about sending them back so you can fix them.
I am a very happy returning customer! Never had any troubles or issues with any item purchased!
I had ordered the wrong prescription lenses and Mse and Zoey were super helpful Maki g the exchange for me
Had no trouble navigating web sight, and order was delivered in the timeframe I was given.
Fifth time buying maybe more, with the high cost of living it's a great choice.
Stop paying hundreds of dollars more for glasses at established big box dealers. Two pairs for 150$ plus free sunglasses.
Good glasses for a great price, always have bogo sales when I am in need of new a pair
It was reasonable easy. Chat response was quick and very helpful.
Dealt with I look a number of times, always quick and efficient. Good price, good product,
Excellent, chat help was great. Just disappointed with my transition lenses from one of my orders.
Great product, excellent prices, fast delivery, prompt customer service.
Great selection and prices. Excellent service.
I received an email inquiring about an error I made with my order - it was corrected efficiently & my new glasses arrived promptly - and you can't beat their low prices!
Answer: We do not direct bill any insurance company, but you would want to pay for your order online first and ask us for a copy of your invoice that you can submit to your insurance company for a reimbursement.
Answer: You may send us a picture/scanned copy of it via email at iLook@iLookGlasses.ca
Answer: If "my favourite" frames are deleted from the list. There is no way to retrieve it. The favourites are in this URL: https://www.ilookglasses.ca/wishlist
Answer: We offer a lens replacement service for frames that were purchased from us before. If not, unfortunately we do not work for them, for on the rare occasion that eyeglasses are damaged during production, we are not able to replace them.
Answer: Yes, our glasses always come with a hard case and a cleaning cloth.
Thank you for reaching out!
We are absolutely more than happy to help regarding your order.
We have sent you an email so we can talk more about it. We look forward to hearing back from you soon!