Ordered fake tracking no shipping no product no response stay away will never buy again stay awsy
I love the prices and I get free delivery.
I love these guys
I am very pleased with all my purchases from iherb
WORST CUSTOMER SERVICE I HAVE EVER HAD - DON'T WASTE YOUR MONEY. GIVE IT TO A COMPANY WHO ACTUALLY VALUES YOU.
Dear Valued Customer,
We never want our customers to have a bad experience while shopping with us and we want to help. May you please provide any further information regarding what you need help with and the order number? Once this information is provided, we can focus our efforts to better assist you.
We hope to hear from you soon and are standing by to help!
Fast shipping, low prices. Items take a while to come back in stock.
Accurate order, best prices, superfast delivery, excellent inventory to choose from.
Quick delivery and happy with the products. Well recommended.
Unsealed products and filthy packaging, also unexpected DHL custom charges, will never order from this excuse of a company again - STAY AWAY
España cuidado, tendras que pagar 24,58 euros adicionales a la hora en que correos te entregue el paquete en tu casa por motivos de costos de aduanas. Y tienes que hacerlo, por que me puse en contacto con iHerb y me dicen que lo sienten mucho pero tengo que hacerlo aunque le exprese que no soy un abogado que no mira la letra pequeña por que cuando compres por DEFECTO te aparecera envios sin taxas de aduana y si fuera una compañia buena te apareceria envio con taxas incluidas. Asi q leete la letra pequeña y seas habial en encontrar como cambiar el metodo de envio que trae por defecto.
International Europe buyer, be aware you must pay 24,58 euros of customs taxes.
Leveransen i någorlunda tid. Produkten oklart i nuläget men jag fick betala extra avgift när det skulle hämtas ut. Inte Ok.
Orders are cancelled 1/2 hour after being confirmed. It's a waste of time placing orders with them.
Totally useless customer service, replies after 48 hours and asks you to try again (without doing anything about it because it happens again)
Don't waste your time.
Dear Valued Customer,
We are sorry to hear of any issues. Unfortunately, payment may be declined for a number of reasons. However, due to international privacy laws, the reason for the rejection may not be disclosed. Please contact the payment provider or card issuer to see what may be occurring on their end.
If you need any further assistance, please don't hesitate to contact our Customer Support team.
Unfortunately, the seller sent me items that I did not order. After going through a very complicated procedure to request the correct items (iHerb has no human support, only a very poor chatbot), I ultimately received a rejection, and the bot keeps requesting additional images, even though all detailed images have already been sent! This is a completely unacceptable situation, and no one is addressing it. It's disappointing that customer service functions have been handed over to a poorly trained language model! I would never recommend this store to anyone!
Dear Valued Customer,
We are sorry for this issue and can see that our Customer Support team took care of you by sending another order to you. This new order was shipped on 3/25/2025 and is due to be delivered by 4/7/2025 at the latest.
We hope this quick replacement order shows how much we care. Please don't hesitate to contact us again should you have any other questions and we wish you the best of health.
Overview
iHerb has a rating of 1.3 stars from 1,051 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with iHerb most frequently mention customer service, credit card and phone number. iHerb ranks 517th among Vitamins & Supplements sites.
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- Perris, CA
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer,
We apologize for this matter and are currently investigating what is occurring. Once we are finished looking into this, we will respond back to you letting you know the most accurate information about your order. We sincerely apologize for this inconvenience and appreciate your patience in this matter.