Identogo

I can only assume that they have stepped up there game because of the previous reviews. I had an appointment this morning at 9:40 and arrived at 9:30 everyone was wearing mask, I was greeted at the door by Stephanie. Went to reception desk where the guy there reviewed my documents, and handed them off to Mrs Stephanie who had me follow her to her office and the whole process was smooth and nothing like the reviews I had read before going. Great job Mrs. Stephanie. Keep seeing the Light!

Caught in the web of Identogo's monopoly, the FTC is investigating antitrust violations against IDEMIA, aka Identogo, aka Morphotrust, aka Safran – a corporate chameleon with a laundry list of aliases due to mergers and more.

This company's grip on vital citizen data is facing scrutiny. As a victim, I've experienced the inaccessibility of my own data, rude customer service, and the feeling of being caught in a rigged game. Identogo's practices are laid bare as the investigation unfolds. The government's collusion with this private entity is a slap in the face of democracy. The FTC's quest for testimonials from those who see through the scam is a glimmer of hope in the fight against this monopoly madness

I have been waiting on fingerprints for 2 months now & it still says "processing." I needed these fingerprints to be hired & I still haven't received them. I cannot get through to anyone in the endless loop of robot answers. I once got through to an actual customer service representative but while waiting for them to answer the phone just hung up on me after about 3 minutes of waiting. I was never able to get a chance to talk to a real person again.

The entire chain sucks. I've been to two places now across the state, first time I had an appointment, I show up 10 minutes late they're out to lunch so I have to come back. Second time I don't make an appointment even the first place clearly took walk-ins, and they tell me I have to come back another day. I've driven 1.5 hours and I still haven't been fingerprinting. And their customer service is atrocious. That's what having a monopoly must be like, I guess you don't have to care about customer service anymore.

My wife and I had a superb experience today with IdentoGO in Deer Park, getting signed up for TSA Pre Check! We had made an appointment for the afternoon and arrived with the required documentation. The front desk was prompt in checking us in and our experience from then on was nothing short of FUN! David N. Handled our registration in the TSA program. He was efficient, fast, and above all entertaining throughout the process. We were in and out in probably 30 minutes. Highly recommend this office. We watched one of the other coordinators during our brief wait to see David, and he appeared just as fun. What a novel approach - making a usually mundane bureaucratic process entertaining. Well done IdentoGO!

I showed up for my scheduled appointment and there was a handwritten message that they were closed. My thought was that we the customer need to cancel with 24 hours notice, but they don't need to send us any notice if they need to cancel? I called the Customer Service number and after about 5 minutes of navigating a complex computerized phone tree, I finally lucked out and selected the right option to reach a human, and was connected to a very friendly, sympathetic and helpful Customer Service Rep. The only option was to reschedule, which I did. When I showed up for my rescheduled appt the staff were friendly, on time, and efficient.

I have been waiting since march of 2023 for my fingerprint results. It is now October of 2023 and I still have nothing. It has cause the job to take back the offering and I'm in limbo. I am unable to work without the clearance. I've called hundreds of times I even went to the place where I got fingerprinted 2114 Williamsbridge Rd to find out what was the holdup I got no real answers and am still unemployed.

I made a call on the day this review was written thankfully I was able to talk to someone apparently I failed to write my full name (married name included) on the application that I submitted and because of that my fingerprints could not be processed correctly. I wish I could have talked to someone earlier to resolve the issue it would have saved me a bunch of aggravation.

Worst company I've ever dealt with, no customer service to speak of, website about as user friendly as a 1980's computer, rude employees, no way to make an appointment at the site, tried to make a phone appointment and got a really rude employee that was only interested in a case number, naturally I didn't have one because I haven't made an appointment yet. Total worst experience, if I could give it minus numbers it would be a -5. If I ran my business the way they do I would be out of business in a week! Sorry but they should come up with a better business plan!

I recently had an unfortunate encounter with Identogo that left me thoroughly dissatisfied. My experience highlighted two significant areas of concern: their abysmal customer service and their strict punctuality policy.
First and foremost, the customer service I received was shockingly poor. From the moment I reached out for assistance, I encountered unhelpful and indifferent representatives. It seemed as though they were more interested in brushing off my concerns than actually addressing them. Their lack of empathy and unwillingness to provide meaningful solutions only exacerbated the frustration of an already frustrating situation.
Moreover, Identogo's supposed punctuality policy left much to be desired. Despite their assurances of efficiency and timeliness, my appointment was anything but 10 minutes past. The staff seemed completely unconcerned about the inconvenience caused by not being able to accommodate, although they did not had anyone else to attend. It's disheartening to see a company prioritize their own convenience over the time and schedules of their customers.
Overall, my experience with Identogo was nothing short of disappointing. Their terrible customer service and disregard for flexibility reflect a fundamental lack of respect for their customers. Until they address these issues and prioritize improving their service standards, I would caution others against relying on Identogo for their needs.

Using this company is the only option we are given. I have been using them for my employee's for 7 years. Some of the workers are so rude, I send my people there... they get told no appointment is in the system. I always have my employee's bring the paperwork for proof of appointment. Then they send my employee away and we have to start again. I know from speaking to a supervisor that all the fp employee has to do is call to get the appointment verified but they never do it. Sent an employee last week to a different location and when she got there a note was on the door that said not fingerprinting until further notice... but online let me make an appointment. This company makes it almost impossible to be able to hire people.

My husband, my child, and myself are getting fingerprints done for foster/adoption. We made an appointment for 2PM and when we arrived the gentleman was over 2 hours behind On appointments because he took a lunch break during appointment times. Not to mention he is SLOW and no one can understand what he's saying when he comes out and calls out names and when we ask him to repeat he's already gone. When did their time become more valuable than ours? We have a CPR class we're supposed to head to after fingerprints that I may now have to reschedule. Making an appointment does no good if you're time is wasted and meaningless to them.

My husband and I paid for finger print checks. We received an email saying they were ready but when we opened our emails both were blank. We tried this from different computers, phones etc so we called them and were told they were escalating the this case to give us a credit to do them again (big inconvenience.) we called multiple times over the next few weeks and no one did anything to assist but give us another number to call where another associate didn't help. Waste of hundreds of dollars so we are using fieldprint instead

If I could give this location 0 stars I would. I showed up for my appointment 10min ahead of time, just like the instructions said and there were already twe gentlemen who had just signed in before me. The processor (I didn't get her name, because she kept her badge turned around) saw one of the two men and proceeded proceeded leave. When we stopped her to question her, she said "I'm done for the day, I close at 4:30". Then proceeded to argue with us both saying we were not out there when we said we were. She is one of the most unprofessional people I have ever encountered. She left the building when we stood our ground. Both of us had already driven an hour just to make the appointment. She then stormed back in and demanded my passport and payment. She snapped with every question and treated me like an idiot the entire time I was in there. Don't book this location until she either has an attitude adjustment or they replace her.