Identogo

Retake, retake, retake fingerprints. Each time going to the back of the line. Received an automated message stating I would have to retake fingerprints because they did not do them right, AND that I would receive a follow up notification. I never received a follow-up and when I was finally able to contact them I'm placed at the back of the line. Our state is wasting our money by doing business with this company and I will dedicate a significant amount of time to make certain that contract is not renewed

I scheduled my TSA pre check at the location in Omaha for a Saturday appointment. I arrived 30 minutes early. When I got there the building was locked and all lights were off. There were two different hours of operation listed on the door, not confusing at all. One showed open on Saturday, one showed closed. I am guessing they are going by the closed on Saturday list as all lights were off and no one was around. Why could I book an appointment through the website for Saturday?

I scheduled an appointment to have fingerprints done for my job last week. My appointment was scheduled for a location that this company listed for fingerprint service. I showed up and the location was closed. There were a few of us in line, and one woman said she was actually reschedule for the same location the next day, and this was her 2nd time showing up. I left and contacted customer service only to be told that I had to reschedule for the next day because they do not do same-day appointments. This would have been fine if I would not have taken the time to schedule the appointment with the inconvenience of having to re-organize my schedule for the following day. Also stay that there have been other regarding business, yet it remained active as a location! I hope this company read the reviews and runs frequent checks on businesses that are supposed to perform this service.

Total lack of pleasant, courteous, helpful customer service at the Martinsburg, WV locus. The female technician was incredibly rude and attempted to blame their equipment dysfunction on my fingers. I had no choice but to use this location and hope never to have to again. Glad I am not the one who wasted good money on poor service.

I am calling the phone number to make complaint. The service provided was so rude and disrespectful at the site in Mid Rivers Mall Dr. in St. Peters MO. Trying to get someone on the phone to help took over an hour and mutliple calls to different numbers. However, lady I got hold of was amazing, and fixed everything. I explained all the details to her at the site and she put in complaint and gave me a number to call talk to someone about poor customer service. This was not the first complaint she has had about this office.

I took the morning off of work and drove an hour each direction for my TSA pre-check appointment.
The parking lot is empty. The doors are locked. The building is dark. When I called the national number, I was told that I should have received a text that my appointment was canceled as the facility is closed today. I received no such text. The only offer they provided was that I reschedule. This company will not get a dime of my money.

This review is specific to the Brick NJ location. I was 20 min early for my appt and the two people scheduled before me didn't show up. I was done with my appt 10 min before my scheduled time. Nobody was in the waiting room. I asked if my daughter, who had come with me as a walk in could be seen, it's an easy process takes less than 5 minutes. The lady told me there was no way she could be seen because she wanted to do paperwork instead. There were 2 no shows and you can't do a walk in? What's the purpose of allowing walk in appts if you don't even attempt to do them? LAZY employee.

Horrible customer service.
I prepaid for my fingerprinting appointment. When I went to my appointment, they couldn't confirm my payment and instructed me to pay a second time and request a refund. I did exactly as requested and emailed all of the required info. I never received a response, no email or returned call. When I call customer service there a a ton of menu options that don't apply and no way to speak to a person.

I needed to get fingerprinted for a job, and going through this was terrible. On their website they said walkins were welcome, but then when we arrived they said they only took appointments. Their website was hard to use and not efficient, but calling to make an appointment was even worse. It takes forever to get connected and so much personal information is required to put in. I finally scheduled an appointment and they canceled on me! I now have to drive over half an hour to a different location at a later date to try and get fingerprinted before the deadline for my job training. I am not one to use profanity, and it is specified in the guidelines not to, but I would have some very strong language to use about this place. A horrible company, a horrible experience, and I will live a happy life if I never have to interact with them again.

Indentigo in Bensalem said they take walkins but give preference to appointments. No problem. I went this week with out an appointment. I walked in and no customers were there. The guy at the desk said come back later today we have appointments coming in. No, it took me 1/2 hr to get here I'm not coming back, no one is here it will take give minutes to do ink prints. No you can come back at 1:30. I explained the distance and that the fairless hills office had messed up my prints, come back later. I asked if there were other locations and he named one that was one and a half hrs away. Really? He said I'm not from the area you can come back. Are there other places that do fingerprints? You can look it up or come back. When I left there was still no one in there. Extremely rude customer service. I went elsewhere where the people were nice

If a person is touching another very firmly, they should be wearing gloves. It is NOT sanitary to have touching without gloves. There is a public health consideration here that they are obvilious to. They are- like way too many "coroporations" - ripping off the government and taking advantage of others in the process. Also, their machines don't seem to be very good since they had to repeat the process several times- again, not sanitary.

I made an appointment for fingerprinting to comply with my CWP instructions. My CWP instructor advised me to go to Sled.S.C.Gov then on to making an appointment for finger printing in Clinton S.C. On 18 January 2024 at 11:20. I went to the Identogo site at 10:00 and the Lady at the hotel desk said that they were supposed to be open at 08:30 and no one had showed up this morning. More over, 4 other people were waiting to be fingerprinted. I repaired to my car and called Identogo Customer Service and explained my situation and the first thing out of her mouth was "Well sometimes Da don't open... We will just have to reschedule you for next week..." I was livid...! Ask "Who decides if they can be open or closed?" the persons response was, "Well, dats not my problem, I aint got nuttin to do wit dat." So, I ended up wit a nudder a-pointment next Wednesday 24 Janurary 2024. Last but not least, the 34 mile round trip ride for nothing was somewhat disconcerting, Brooks Barnes

Made an appointment for September 16th 2020 for 1:00pm. Arrived at 12:50. Was told they are not doing appointments for that service on Wednesdays. Said my appointment was moved to the 15th of September. 90 day process and I had to wait for 45 to get the first appointment. Lady was rude and smiling at the dilemma her organization put me in. Waited for 20 minutes on hold for customer service, got no one. If this company is affiliated with a government agency they need to be removed immediately. Horrible experience and I won't do it a second time.

One month before my license and hazmat was up I thought I get an early start. Went down to Springfield, ma location and the women was upset I was a walk in. Did everything I needed to to do. All my paperwork was in order. 3 weeks goes by no word 4th week, 5th week I tried calling several times to find out what was happening. I was told that my account feel through the cracks. I had stated I will loose my job if it doesn't come back. 7 weeks later my account was kicked out of the system. I had to go through the whole process again. The women in Springfield the 2nd time was very rude and not compliant I had to file a complaint about her.

Well, first of all, the location on Google maps isn't the location. It moved and they never changed it. They don't have a phone number to call either. By the time I found the place and got there 20 minutes later, I explained the issue and they were EXTREMELY rude. Like really, really rude and denied me an appt., Or even the opportunity to wait to see if someone else didn't show for an appt. Never looked up at me once. I am never rude. I usually like to believe that people are having bad days, and a little kindness brings you a long way. Not this time. Awful experience. Now I have to find a different place in a short period of time. THEY NEED TO CHANGE YOUR ADDRESS!

I went to one of their facilities in Parker, CO for digital fingerprinting after the state of CO recommended it for licensure. I questioned the quality of the prints taken by their tech but was told there wasn't a problem (the machine approved them). It has been over a month and there has been no report provided, there is no one to talk to and their site keeps saying that the prints "are in process". $50.00 down the drain and more delays in getting licensed.

This is the absolute worst business ever! I cannot start my job without these results, there is not a way to email them and every phone number associated does not connect you to a live representative. I have waited over a month for my results that say "processing" The staff at the location were horribly rude and act as if they I was interrupting their day. Is their not a better way to be this? I got my TSA precheck faster than this, which I am sure is the SAME PROCESS! I will be cancelling this payment on card and requesting a refund!