HousingAnywhere

I love to travel, especially I do not miss the moment to visit the cities of Europe. What a beautiful city of Vienna, an unforgettable collection of memories. On the way online I made a quick reservation for an apartment in Mayerhofgasse, and most importantly I was satisfied with my choice. For traveling students, first of all, a special role in the journey is played by who you travel with. The courtesy of the staff is an important argument that made our holiday comfortable and cozy.

Be extremely cautious before using Housing Anywhere.

We had to cancel our booking within 72 hours of placing it due to unforeseen circumstances completely out of our control. This date was more than 45 days before our requested move in date.

Housing Amywhere's strict cancellation policy refers to the Dutch Civil Code, which states that good faith must be applied to such situations as ours, however, their exceptions rule out almost every situation where good faith could and should apply.

We have subsequently lost €1848 (several months savings for our family) to Housing Anywhere and the landlord for effectively doing nothing; while they still have ample time to find a replacement.

I know that someone from Housing Anywhere will reply to my comment apologising as a form of PR damage control, but know that they have not been sympathetic to our situation.

I hate to think how they have treated other customers before us going through more stressful events and in worse-off financial positions.

My advice is to use almost any other housing booking platform (Air BnB, Spot a Home, Booking, etc) before resorting to Housing Anywhere, as their terms and conditions have far greater adoptions of the true meaning of good faith.

They make you pay a subscription to use the webpage. Once you start contacting landlords and asking to rent, they never respond. They have the same house ads for very long period of time and nobody is renting them. They just appear there so that you think there are actual houses available, but in reality once you pay all of them are unavailable or they're literally lying.

DO NOT USE. They are refusing to refund a €960 booking fee for a reservation that was canceled within 6 hours because the reasons are "not valid." This site is a far cry from AirBnb where the tenant is protected. Anyone who has been robbed by this company, we should find each other and launch a class-action lawsuit against them. I don't see how they aren't shut down by a European consumer protection agency.

Payment methods on housinganywhere.com discriminates against residents in Portugal. They have bank payments for Poland, Germany, Austria, Netherlands etc.but not for Portugal. They insist on credit cards. My credit card is maxed out because I used it for my first months rent. I don't have time to pay the card down to use it for the deposit.(It take 5-10 days for payment to post on credit card) I move in in 3 days. I have asked the landlord if I my make a direct deposit, but have not heard back from her yet. They have also removed SEPA from their service. None of their payment methods work for me. It has been extremely hard to find a way to make first months rent payment. Come on housinganywhere add debit cards.we live in the computer age.

Same comment as this other one I would advise to avoid renting a room using this platform, since they do not protect you from getting scammed.
Please be aware, they told us in 48 hours charge will be canceled but that never hapenned.

Booked a room without lock and the team refuse to give a refund for the service fee despite giving them all the proof. Beware everyone it seems like they will try their best to scam the service fee. Spoke to curtis from the account team and he told me that "i have enough of your nonsense" in the phone. What kind of service is this? Bad customer service. Should really train their staff. WILL NOT RECOMMEND! IT IS A SCAM!

They have strict rules to avoid you to agree on an on site view of the apartment and contacts to speak directly. So basically you are obliged to pay at least a month rent (!) before you can know if the apartment even exists... They only control (very actively) that you conclude the deals trough the site and call you every time an offer is sent to you. They read all your conversations and call you commenting them. Very risky. And they tell is to protect you... They protect only themselves from losing their commissions. Stay far from this

Terrible service, the worst part is, they don't allow you to visit the place before you pay (which is suspicious enough to know it is a scam).
Then they ask you for more service fees and the full deposit before you even moving in, and all of that before you see the flat physically. Insane, isn't it?

If I only knew for this review site before, I would save 700€ which is not even one salary in my country. Nobody will return this to me. They do not give tenants to visit place before moving-in, that's why this thing hapens. They do not even know in which conditions are apartments they advertise. Never again! Very bad experience. Waiting for weeks for theis reply and accusing me to lie...be carefull!
One of their 'most valuable' landlord has accomodation in pictures: