Hotelwiz Reviews Summary
The company exhibits a mixed reputation, with notable strengths in affordability and ease of booking, often highlighted by customers who appreciate the competitive pricing and user-friendly website. Many reviews commend the cleanliness and comfort of the accommodations, as well as the professionalism of the staff. However, significant concerns arise regarding customer service, particularly with responsiveness and the handling of reservations. Issues with room quality and cleanliness were also mentioned, indicating a need for improved maintenance. Overall, while the company offers attractive deals, enhancing customer support and service consistency could elevate customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Thought this site was bogus since I'd never heard of them. Man was I surprised to find they had better rates than Priceline, kayak, Expedia and all the others! Highly recommended!
The hotel seemed fairly quiet considering it was full. The rooms were nice and clean. Good prices for the rooms being as nice as they were. Overall not a bad stay
I just ask goggle for hotels and they give me a bunch I called the hotel directly and the rate was higher booking direct so I got on line and compared.
I chose the wrong troy lol I mean state in which have troy in it.
I will be reporting knights inn to the health department.
Very easy to use and knowledgeable. I received my confirmation pretty fast and I'm satisfied.
Very simple and easy I was able to check in the with-in minutes of booking online.
Thanks for the better price. It took me forever to find a good one.
Would have liked an email confirmation. Instead of having to go back through old tabs to find it, otherwise everything was fine
Saved over $100 from all other travel sites for same room. No surprises.
A quick and easy experience with the best price to choose from.
It was great. The staff was good and I had a clean room.
We booked the hotel from the parking lot online not familiar with the area. Went to check the pool and it was out of service after buying noodles and a beach ball for the grandkids. Went to the beach instead and came back to do laundry and the detergent dispensary was out of service. Our check-out time was at 12:00 p.m. and they were knocking on the door at 10:30 a.m. You can hear the workers with their walkie-talkies, rolling the carts, and just a lot of talking in the hallways. When my daughter went to speak to someone at the front desk about the laundry room dispenser they gave her an altitude. Not the best experience sorry to say.
This website was easy to book with and quickly sent my confirmation. I have booked with them before with no issues so I trusted the site based on previous good experiences.
It was my first time booking through Hotelwiz, I was able to check in with no problem and it was at the lowest rate available... my took was amazing as well, 12th floor king size with a nice view... very much worth it.
I was scared at first, because of the bad reviews. But everything was ok. Im very happy to have chosen you quys. Thank you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members