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Hotelwiz Reviews Summary
The company exhibits a mixed reputation, with notable strengths in affordability and ease of booking, often highlighted by customers who appreciate the competitive pricing and user-friendly website. Many reviews commend the cleanliness and comfort of the accommodations, as well as the professionalism of the staff. However, significant concerns arise regarding customer service, particularly with responsiveness and the handling of reservations. Issues with room quality and cleanliness were also mentioned, indicating a need for improved maintenance. Overall, while the company offers attractive deals, enhancing customer support and service consistency could elevate customer satisfaction.
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I booked this for my friend and since the address was local they would not rent her a room! Refund requested!
It's good. It's cheap. It was fast. Thank you again.
I found the booking site easy to use. It gave me the information in a clear/concise way.
HotelWiz provided an easy way check out, navigate and book my hotel. So far so good. Pleased with the process.
I booked a hotel through Hotelwiz. After the booking, I realized that the dates for the booking were incorrect. It had the following day of the booking as a default for the time frame and I needed it for that weekend. I called Hotelwiz Customer Service within five minutes of realizing my mistake. They informed me that their policy doesn't allow for any changes or refunds. They absolutely wouldn't help me change the date of the booking. After I got off the phone with them, I contacted the hotel itself. The person at the hotel was amenable to changing the dates if they had availability for the dates I needed, but said they couldn't change it without Hotelwiz contacting them to do so. I tried one more time to call Hotelwiz to let them know the hotel was willing to change booking dates. They repeated the same policy back to me that they can't change dates or provide refunds. In short, it cost me approximately $200 for a understandable mistake and a hotel reservation that I couldn't use! I've learned my lesson to read the policy prior to booking anything. Caveat emptor
The Hotel? Not satisfied with it. All the extras, like the pool, the fitness center that drove me to choose this location, pool was not in working order and the fitness center was trashed, filthy...
Nope, not a good choice at all at this time. 08/09/22
This website is legit. I didn't have much issue when booking a hotel.
Good so far, will continue to use it. Booking is effortless and thanks
Fast and convenient. Quick and easy good pricing. Very affordable.
Best price out of hundreds of hotel sites compared to.
-No room (cleaning) service unless you ask for, I did not get my room cleaned.
-The noise from the pool on the 4th floor makes it hard sleep. No restriction how late people stay on the pool.
-No water bottle in the room, you have to purchsase from a machine. A bottle of water costs about 10 cents. Cannot beleive a 4-star hotel does not provide one.
-Reception personal come with attitude.
Will not be staying there again.
Quick, easy procedure, low price, no complaints, front desk had information immediately.
Unfortunately, I'm on a budget for my 5 day stay in Nashville. I was recommended this hotel and started a search for the best possible rate. Hotelwiz was the only agency to get me the promised rate as they had advertised.
This was my first experience booking through hotelwizz and it was a pleasant one. It was a very smooth process and the best deal around.
It was the best price offering for a hotel on short notice. Very quick check out process. Very time efficient. I will like to see how nice the hotel room is granted It took about 30 seconds to find a room and pay
Very easy to make reservation. Best prices will use this site for all hotel stays
Half off at the Hilton! Was the cheapest D is cheapest deal out there. Loved my state thank you
I was told that my reservation wasn't able to be modified or cancelled even though I confirmed with the hotel that they had plenty of availability, the stay was the same amount of nights, it was just going to be arriving and leaving a day early. DONT USE HOTELWIZ if there is even a slight chance your plans might change.
Cheap rates compared to others! May book again if it all goes well!
Front desk was really nice. Once I got to my room it was decent for what it is. One thing that made me not stay there and go to another hotel was that I had seen a few roaches towards the night made me not comfortable at all to stay there.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members