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California
1 review
0 helpful votes
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Bugs
September 7, 2022

Front desk was really nice. Once I got to my room it was decent for what it is. One thing that made me not stay there and go to another hotel was that I had seen a few roaches towards the night made me not comfortable at all to stay there.

Date of experience: August 8, 2022
Arizona
1 review
0 helpful votes
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Great prices
May 18, 2023

Hotel wiz had the best prices. I even called the hotel to see if they would match price if I went with them directly. They would not. So I booked it with this website. I checked reviews and they seem to be rated high. We shall see when check in time.

Date of experience: May 18, 2023
Canada
1 review
0 helpful votes
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I arrived at the hotel to find that my credit card payment had not gone through. I didn't receive notifications rom HotelWiz. I called HotelWiz and waited online for at least 15 minutes to be told that someone would call me back in 15-20 minutes. Close to an hour later and no luck getting in touch with anyone at HotelWiz again, I booked a room directly at the hotel. This was well after 10 p.m. I never received a call from HotelWiz regarding my reservation and I received an email from the hotel cancelling my reservation. Within a few days, the change for the hotel room from HotelWiz showed up on my credit card - how could it go through suddenly when it didn't go through in the first place? I am waiting a few days before calling to see if the charge is reversed.

Date of experience: May 24, 2023
Arizona
1 review
0 helpful votes
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Nice Hotel with tons of stuff nearby
August 15, 2022

Beautiful new hotel with modern design. I think I counted 10 USB charging ports. I didn't know it was right next to the train tracks until 5:30am. I would request a room on the South side of the hotel next time. No complaints though.

Date of experience: August 15, 2022
Montana
1 review
0 helpful votes
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Absolutely horrific
May 21, 2023

This hotel had bed bugs and the attendee at night acted as though it was a normal occurrence i did speak to the manager an he was kind but I would like. Full refund for this whole inconivece i have bites on me and blood all over the sheets from that bug

Date of experience: April 20, 2023
Arizona
1 review
0 helpful votes
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Best Deal - Easy To Book
May 27, 2023

Best price of all and easy to book. It would be nice to have a breakdown of the rate plus the applicable other charges before you book. Communication from Hotelwiz was very good after making the reservation.

Date of experience: May 27, 2023
Ohio
1 review
0 helpful votes
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Fast quick and easy
December 5, 2022

Easy to di booking for my room that was at last minute i got the best prices overall the other websites and enjoyed my stay for cheap. I had nowhere else to stay the night so im very grateful for this website and how quick i got booked

Date of experience: December 5, 2022
New Jersey
1 review
0 helpful votes
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It felt like a run-down motel that slapped the name La Quinta on it.
The rooms were on the outside, along with the vending and ice machine.
It also had roaches.
I found a large roach inside the coffee machine that I had used earlier.
I moved an electrical charging cord when I pulled my cords from it and over a dozen scattered from beneath it.
Disgusting.

Date of experience: March 20, 2023
California
1 review
0 helpful votes
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Great rate
May 16, 2023

No problem checking in, made sure I preselected the correct dates prior to purchase. Would book again through hotelwiz, just be sure to double check before purchasing hotel room due to no cancellations if you need anything adjusted.

Date of experience: May 16, 2023
Iowa
1 review
0 helpful votes
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Changed my Hotel
January 3, 2023

My hotel was changed from a baymont to a quality inn without notifying me or getting consent from me. I was very disappointed in the accommodations. They didn't even have an elevator and I had to drag my luggage up the stairs. I was refused a printed receipt upon checkout claiming that hotelwiz would email me one, which they never did. Can't turn nothing into my company for reimbursement. Will NEVER use again!

Date of experience: December 3, 2022
South Dakota
1 review
0 helpful votes
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Horrible
August 3, 2023

We arrived and got intro he room and there were stains all over the carpet and duct tape in the door way on the carpets. The tub was filthy. We left for the day and returned to no clean towels or clean room. We complained and all they said was they would be putting a notice in the rooms about housekeeping. When I asked for a receipt she gave me one but when I got home the receipt was another name Terrible!

Date of experience: July 4, 2023
Connecticut
1 review
0 helpful votes
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Quick and with ease
July 7, 2022

Hotel was made it fast and easy to accomplish my needs of finding the right hotel room at the absolute cheapest rate possible and literally less than 2 minutes I was able to book my room and had my confirmation number in the blink of an eye!

Date of experience: July 7, 2022
New Jersey
1 review
0 helpful votes
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This was my first experience using Hotelwiz and I am thrilled I tried them. They were very professional and verified that I received my booking confirmation within 24 hours. They got me a great price for exactly what I wanted. I will definitely use them again!

Date of experience: August 3, 2022
New York
1 review
0 helpful votes
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Best experience
July 27, 2022

I love how it's seamless to book with you guys! I just needed to stay for one night at your hotel. Turns out I only needed to be there for a few hours. I love how everything was simple, fast, and easy.

Date of experience: July 27, 2022
Washington
1 review
0 helpful votes
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Experience
April 7, 2023

Was able to make reservation for less costs than others. Did not take long to get the confirmation and I even checked with the hotel directly to make sure the reservations were there and there were no problems with me arriving late.

Date of experience: April 7, 2023
Florida
2 reviews
0 helpful votes
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Pricing not accurate
September 3, 2022

I chose this website to book my hotel through because it looked about $20 cheaper a night than advertised. When I arrived to the hotel, they said they would need to charge me the difference between their website's price and this price. You guys say pricing isn't guaranteed until check-in, so I couldn't fight it. But then what is the point of booking through a 3rd party service if the discounted price isn't redeemed?

Date of experience: August 4, 2022
Nevada
1 review
0 helpful votes
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过山车
August 7, 2022

The price excited me. After I paid and call hotel to confirm. But the hotel said they haven't see my reservation, and there are so many reviews like this is a company sell fake hotel reservation.
But the point is when I arrived the hotel,they have my reservation, and I checked in.

Date of experience: July 8, 2022
New Jersey
1 review
0 helpful votes
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I am a recent survivor of a sexual assault and asked to speak to a female customer service agent for my comfort while making vacation plans. The man who answered hung up on me. I called back and explained why I was asking for a female customer service agent and he hung up on me again. I had every intention of booking through this site, spending over $500 dollars in a tight economy at the last minute and was disrespected. I would have booked online, but I had safety concerns and wanted a female's perspective because men to view safety issues the way women must.

Date of experience: August 12, 2022
Maine
1 review
0 helpful votes
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Best deal
January 30, 2023

I found myself stranded in Newark NJ after my flight was cancelled. So I hopped on line and I found a great deal on hotel wiz, but I had to be sure It was the best rate. I called up the hotel they quoted me $220 per night, for the same too. I was seeing on hotel wiz for $88 per night!

Date of experience: January 29, 2023
DO
1 review
0 helpful votes
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Fraud
July 2, 2023

Fraudulent site. I was charged and hotel never received the booking. Wound up having to make another reservation with the hotel itself. I called multiple times and was told to wait 20 minutes and nothing.

Date of experience: June 1, 2023

Overview

Hotelwiz has a rating of 3.7 stars from 1,841 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Hotelwiz most frequently mention great price, easy process and front desk. Hotelwiz ranks 2nd among Travel Deals sites.

service
20
value
20
shipping
9
returns
11
quality
18