Overview
HotelPlanner has a rating of 4.3 stars from 1,784 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 10th among Hotels sites.
Every Hotel needs to have employees like Jose, very kind, patience and very professional
The Check-in process was very easy. Hassle-free experience. Great job by the front desk.
Very pleased with the information given to me and the reservation details
Edgar was very efficient and pleasant. I was very pleased, having had a problem on the website.
Hello Robert,
Thank you for sharing your experience with us! We're thrilled to hear that Edgar provided you with efficient and pleasant assistance. Our team strives to deliver exceptional service, and it's wonderful to know that Edgar made a positive impact during your interaction. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Above averaged and good responses. Again than you.
Samantha at the front desk was very professional and helpful.
Helpful, kept trying and was engaging on the phone.
Excellent! Easy to understand, very courteous, and accomplished the reservation in a timely manner.
I was talking to hotel and was hung up when trying to figure amount
All questions were answered thoroughly and the mountain is very polite
Timothy was very friendly & helpful making our reservation.
Nicholas did a great job booking my group reservation!
Thank you so much!
Very courteous and helpful! Would book again based on her professionalism.
Very good. Brandon was great
He gave me all the information I needed.
Thanks
Very helpful in completing the process, awesome customer service
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- West Palm Beach, Florida, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Donna,
Thank you for your feedback. We are glad to hear that our team was able to assist you with your booking, we are always happy to help! Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles