Overview
HotelPlanner has a rating of 4.3 stars from 1,774 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelPlanner most frequently mention customer service, great job and best rate. HotelPlanner ranks 10th among Hotels sites.
Marga assisted us very well. I am hopeful that the hotel will give us the room we requested. I appreciate giving someone a review but I don't appreciate being forced to write a book about my experience.
I really appreciated the time and effort given in helping me find an affordable hotel. I've never traveled to Massachusetts before, and the lady who spoke with me on the phone was incredibly helpful and supportive, and made me laugh!
Hello Suleeta,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
The hotel I wanted for a conference was all sold out. The sister hotel also said sold out in the website which means I would have to drive 20 minutes to and from the conference. I called the sister hotel spoke with Lauren who stated they had rooms available and she booked me with the discounted rate! I'm so happy now when I want a break from the conference I walk across the street and I'm there. Perfect
Hello Angela,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had sich a great experience booking your reservation with Lauren, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Called for a room at her hotel & they were booked but she immediately checked the area & found us one of the last rooms in town, booked it over the phone & we arrived with a hotel room within the hour. She was our hero! Thank you from your friends from Northern Michigan
Hello Erin,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Jacob Raffit helped me tonight and he was a rock star! We needed a pwt friendly reservation for tonight after our original reservation turned out to be at a hotel that was closed for renovation. Very nice, super helpful, got us a what we needed!
Hello Victoria,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Jacob, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
This person misrepresented himself, led me to believe I was booking directly with LaQuinta. Overcharged me by $54 dollars. I asked why he was charging me $150 for a $96 room, he said prices vary. He said I had to pay immediately because I was booking for today, then had me key in my credit card number and expiration date. He asked me not to key in my CVS code on the back of the card, but instead read it to him. Now I've got to cancel this card because I don't know if it's compromised. I thought I was talking to a LaQuinta representative. Worse yet, when I got to the hotel I had difficulty checking in because they wanted me to pay them for a "prepaid room ". That was only when I learned I booked through a third party. Totally misled!
Agent did an amazing job. Got mr the room I needed at a fair price. I haf a room in another hotel but wanted this one. Was booked before but agent got me a room that got cancelled.
Greetings Leslie,
Thank you for reaching out and providing us with valuable feedback.
Kindly,
Melanie Planelles
Emiliano was VERY nice, however, I didn't get the help I needed. I don't have a RESERVATION. Thus the problem... I was shuttled from one wrong place to another by two(2) different people. I'm going to try again! 😵💫 😂
Hello Charlene,
I'd love to help! Please feel free to reach out to me personally at Melanie. Planelles@HotelPlanner. Com with any questions or concerns. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
I thought she talked too fast. I wanted park, sleep and fly and she talked me into booking only the rooms and said I could get the 10 days parking parking at the hotel. I wanted it all together to make sure we got the parking. I said it was cheaper if I booked it all online and she said she gave me the cheapest price. But it's not. She should have told me to call the hotel, which is who I thought I called so I could do it all together. Not happy.
I requested a rate for the block of rooms for Sister's Scrapbooking which I told the agent is $90. I thought the total she gave me was high. She said the with $90 a night is including all taxes and fees. I just got my confirmation email and she charged me $141 a night! What a scam! I'm so pissed. I'll be getting some money back one way or another!
Hello Cynthia,
I'd love to help! Please provide me with the itinerary number beginning in H for your reservation, feel free to escalate it to me personally at Melanie. Planelles@HotelPlanner. Com. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
Claudio was very enjoyable to talk with. She took care to ensure my specific reservation information was understood at my destination hotel by calling and confirming information omitted by reservation agent. Although this may or may not be of any significance upon my check-in, her taking time and showing concern to act on the matter was admirable.
Hello Steve,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Claudio, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Cindy was very pleasant, very professional, very courteous and help me with my reservation on my accommodations, giving me the comfort that everything would be processed and offered to me for my disability and I believe she is an amazing beautiful person. I mean, I just loved her energy and her customer service skills and I hope she gets further into the company because this young lady is very professional very polite and very helpful
Hello Ada,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Cindy, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Not helpful, rude, hung up on multiple times. Would never use a hotel from this chain again due to customer service. Majority of the hotel locations are flop houses and run down
Hello Dj,
We apologize for this interaction, but I'd love to help! Please feel free to reach out to me personally at Melanie. Planelles@HotelPlanner. Com with any further questions or concerns. I look forward to hearing back from you and assisting!
Kindly,
Melanie Planelles
I spoke with Rosa Amilka, for another night stay and MCM Fun Dome. She was very polite and met all my expectations for another night's stay. Very much appreciated Rosa 👏 💐. Blessings upon you always 🙏 Sincerely, Seturnino Tucker Jr
Hello Seturnino,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Rosa, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
Pleasant, polite, understanding of my needs Confirmed my reservation and information for clarity! That is all I have to say.
Hello Linda,
Thank you for your feedback! We're happy to hear that our team was able to assist you with your booking, we're always happy to help. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Lady was nice but felt like I was being rushed a little when asking questions. I'm very southern and older. She wasn't southern or slow talking so hard to understand someone talking fast. But when I asked her to repeat she would slow down. I would never want an employee reprimanded but she just needs to slow down a little. Lol
Greetings Wanda,
We appreciate your time sharing your experience and look forward to helping you book your next stay!
Kindly,
Melanie Planelles
Luis Miguel was kind, efficient and polite. He helped with finding the room that best fit my needs and repeated back to me my agreement
Hello Virginia,
We're so happy to hear from you! Providing exceptional service is at the core of what we do, and we're happy to hear you had such a wonderful experience with us. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
Bethany Jane was super awesome. I have never been to Lava Hot springs before so I didn't know who to call however I found a number online and Bethany Jane answered I got KOA, which was not what I needed, but she quickly helped me giving me three different numbers and telling me about each hotel so I could get what I needed. Thanks for your awesome performance.
Hello Randall,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Bethany Jane, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
I had the pleasure of speaking Letarshia while trying to find accommodations in NY. She listened and helped me navigate the process with professionalism. Let Arshad is a keeper
Hello Jeannine,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Letarshia, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles
She did a wonderful job. She save us some money & explained everything clearly. I will certainly call again to make reservations instead of doing it on line.
Hello Don,
We're so happy to hear from you! We strive to provide the best service for all our guests, and we're glad our efforts are being noticed. Thank you for allowing HotelPlanner to be a part of your travel plans!
Kindly,
Melanie Planelles
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jaime,
Thank you for taking the time to provide us with feedback, we greatly appreciate it! We are delighted to hear that you had such a great experience booking your reservation with Marga, we love knowing we have people on our team willing to go above and beyond for our guests. Thank you for choosing HotelPlanner, we hope you keep us in mind for your future travel needs!
Kindly,
Melanie Planelles