HostGator

The process of resolving the issue I brought to HostGator's customer service was painful. I received a total of 67 emails related to my issue over the 53 days it took to resolve. The real humans I interacted with over those 53 days were helpful and nice, but the systems they were helping me navigate were convoluted, often contradictory, and manifestly poor.

It was very difficult getting my website up live and trying to connect with customer support. We kept getting give it 24 hours or 2 -3 days. This delayed us getting our website up and running for weeks.

I had a recurring problem with my IP address getting blocked for a while, but that seems to be resolved.

I have discovered on three occasions while being with HostGator that my site has gone off-line... it is only when I go to look at it that I discover this. It was due to some security certificate issue.

My site has 404 errors in it but I do not use the site on a daily basis. At some point I should speak with a rep.

All went well in the migration process, except for some misunderstandings/conflicts. But all settled now.

The site is live but some parts that I had hidden now are visible. It is not exactly how it use to be.

I have a lot of problems with hostgator. So much so I'm actually thinking about switching to somebody else. Your customer service is terrible, your people are poorly trained, I supposedly have an SSL certificate that you guys loaded onto my page but people are constantly having problems saying there's no SSL certificate. You guys need to do better

The services offered are great and competitive. They set up process is fairly quick and easy, even for someone like me who is not an expert. Unfortunately, the customer service experience (for me at least) has not been the best. I have had to call on issues only to get wrong and unclear information.

I often get a lot of spam emails. I wish so much that this issue could stop.

Generaly speaking it is good. However the continuous update of SSL certificate after the website is not visible any more, and when I am reassured by the help line that this problem is fixed permantly, caused me in the past a lot of frustration

In the past I've had a lot of issues with not getting emails from Hostgator when my payment doesn't go through, with the automatic payment not going through, and not being notified. But i think that issue has finally, after several years of problems, been resolved.

So far, it's been a good service, but we're coming up for renewal and we'll see how things go. Overall, Hostgator has come through in spite of some bad experiences from colleagues of mine.

I'm not very tech savvy and in the beginning I had some misunderstanding/small issues with the hosting service but tech support was able to help me remedy the issues and get my website working properly. Service has been great since.

I had some weirdness with email. Roundcube Webmail and Outlook clients both. I'll keep my eye on them as at times I cannot successfully send email.

I like the on line service guy. It's a pretty quick response. I left my request and when I came back, my website was come into life again. Thank you guys. Such professional.

Sorry. It has been a while since I have talked with the tech support person. My memory is that it went very well and all my issues were resolved.

While HostGator has been a reliable web hosting provider, I am disturbed about seeing the price of services double in two years.