HostGator

Excellent experience, I felt that I was treated with respect and that the HostGator technicians bent over backward to make sure that my request was rapidly and professionally taken care of.

Thank you!

Everyone was helpful and respectful. Any time I had a question, it was clearly answered, and I could move on building my website.

The customer service rep was friendly, knowledgeable and very helpful determining the issue and solving the problem.

No problem, loaded the site. It loaded well, no problems. I used FileZilla to load my website. The site loaded fine no problems.

It was an expensive service. Last year, you decided to increase the price for way over the inflation rate. But the most disappointing thing was how the tech support worsened significantly, and I did lots of them. The pages were all way too slow, and that was not my programming, because I managed to migrate them to other hosting service and suddenly they were way faster.
So I decided to move to Hostinger, which was easier, better, faster, cheaper and with better tech support.

While porting one of my websites to my existing account with hostgator, my ported website somehow ended up in a separate business plan (meaning additional hundreds of dollars). Unfortunately I didn't notice that until many months later (I was on multi-year billing plan). When I asked hostgator about this they said there was not anything they could do about it because of "policy." I finally got it escalated to the "admins" who would not communicate with me directly. They just reviewed the front-end communicate and sent me an email saying they couldn't do anything. In the meantime, my other business plan was renewed for three years without a notification. They say they sent the notification, and maybe they did, but it was not in my inbox or spam (and this has happened multiple times where there hypothetical notifications do not show up on my end). Even just after a few weeks they again said they could not cancel or refund the plan because it was already charged. Can't or won't? I think that's obvious. The admins again made no effort to talk to me directly. They just send out their front end people who have no power to do anything except say what they are supposed to say, and the admins hide behind their electronic screens. I've never experienced such poor customer service in this type of situation. I'll be moving to another host that communicates with customers and gives them the benefit of the doubt.

For the last decade or more, I had 8 companies hosted through hostgator. Over the years I sold or closed the companies, am down to one now.

I kept trying to downgrade to a lesser plan, it was tough. I canceled the auto renew and waited a year.
When I got the email about a year later letting me know the renewal was due, I contacted support, they happily downgraded my plan, I paid for three years hosting upfront.

Then hell broke loose.

I could not access my company's email addresses, and the website went down. Contacted support, to migrate the data, or turn it back on (I'm not a techy) Hostgaor asked $150 for each email address and $100 for the website - or vise versa. After downgrading my plan, Hostgator asked for around $600 in ransom fees, ethically I could not stomach that. I did not want to be associated with a company who treated their long term customers this poorly.

After several "chats" I finally asked the smart question, "if I go back to the higher plan, can I get my data back without paying the ransom." They said yes! So went back to the old plan... three weeks and many chats later, I got my email addresses/data/emails back and the website working again.

It is short-sighted to treat a decades long customer this poorly. After 6 weeks of hassel, Hostgator fueled my drive to switch hosting companies.

I needed to call daily for updates. JD, with whom I spoke a few times, made commitments about fees being waived and work being done that he was not able to deliver on. I had to explain the problem to Hostgator many, many times by both email and phone. Everyone I interacted with was either unable or unwilling to help. I was eventually able to use online research and YouTube to get the information I needed to just do it myself.

Overall, a poor customer experience and plan to move my account prior to the next renewal.

I transferd from wix to save money. I bought the domain name last April 2024, I had my original webpage redesigned and finally is ready to go live. The email to sign goes to my old email andI cannot get in it needs to be migrated and transferred. I'm not familiar with how all this works. So I call customer service sent ID and utility bill and I've been getting a difficult time with customer service saying that I have to resend paperwork and it went to the wrong department and send another kink. Then they changed to the new email and I still cannot get into the site. Now when calling in both emails are not coming up I refer by case number. I have about 20 of them. The email came back anoter name. Which happens to be the hacker...someone hacked into our account and made their contact primary. I had to show ownership and my business name. It's taking literally three weeks. When calling in they didn't believe me and they do now. I call everyday and now they say they got my paperwork and it's under review. I had to report to the FTC and Attorney General and BBB. I don't know how they got great reviews. It's the worst service ever and they take people money and just assume that someone will just move on. It's bad business practice. I'm licensed in 11 states if we ever did half of the unethical things this business gets away with. We're regulated. I don't know how these people get sway with tr e eating customers as badly as they do. And I don't know if rhe reviews given are fake!

I had several phone conversations with different support representatives to correct the site problem. The
Problem was they did not review prior conversations and emails regarding the problem and some made snap decisions which did not resolve the problem.

It finally took a CSR who took the time to review all the correspondence and resolve the problem

Avoid HostGator – Constant Downtime and Pushy Upselling Tactics

I've had a truly frustrating experience with HostGator. Our small business relies heavily on our website, and for months, we dealt with constant downtime and performance issues. Every time I contacted their tech support, I was met with the same response: instead of fixing the problem, they kept trying to push me toward upgrading to an outrageously expensive service plan costing hundreds of dollars a month.

It became clear that they had no interest in resolving the issues on our current plan—they just wanted more money. This felt like a deliberate ploy to squeeze more out of small businesses like ours.

Fed up, I decided to migrate my entire site to a new hosting provider. Since making the switch, everything has been running smoothly with zero downtime or problems. It's disappointing that HostGator, a company I trusted with our business, would resort to such tactics instead of providing reliable service.

If you're running a small business and need dependable hosting, do yourself a favor and look elsewhere. HostGator is not worth the headaches or the extra expense.

Earlier the response was faster with Staff responding well. Now there is too much delay for any response

You've increased your prices with no end. Your pricing is no longer competitive. I dont know why I'm paying more than i would withyour competitors. Actively looking to where I'll migrate to. The last increment did it for me.

I just wanted a LAMP site w/o any bells and whistles. I could not figure out how to get anything but a Wordpress site. I ended up logging on with ssh and deleting most of what was there so that I could put up the few pages that I needed. Also, it took quite a few iterations with support to get mail forwarding to work. That really should have worked out of the box. Apart from that, everything is working as expected.

The files and inodes on my site were growing uncontrollably. They grew so large that I could not log into After many calls and email exchanges, the involvement of a professional website developer, and ticket escallation, Hostgator finally fixed the problem of clearing cache files that were not accessable to me.

My site is now functioning normally and I was able to cancel the expensive hosting plan thast I purchased in a panic, whenm my site had grown so large.

Your employee was very polite and tried to be helpful. He said he was going to send me an email including the receipts that I needed. He did not do that. He never sent anything as a follow up. I rated him based on expecting him to follow through. I gave him a five star rating in every way but he actually never produced what he said he would. I was able based on the information he gave me to eventually provide myself with the info.

I was not able to be helped but resolved it on my end. The support person had so much noise going on in the back ground (home noise) that it made it nearly impossible to hear or understand. She also struggled with trying to find a solution.

I had many challenges with my account over the past 6 months. I did not receive emails to my account linked to my website for over 6 months! When I joined a support chat with Hostgator, I spent over 2 hours trying to resolve but unable to as the verification code the support person was sending was to the email that I was not receiving emails to. It was incredibly frustrating! Then I had to go through a process that took days to switch emails for verification providing my ID.