HookahTown

I bought a Groupon deal from this place and this place has the worse Customer Service Ever!
I'm so upset with the way, they DON'T respond to you emails and when you try and speak to
Someone and call them, you get 1 ring and then the phone hangs up! What is up with getting someone on the phone to talk with me, as I call the # that you have in your website for Customer Service related questions!
Emails aren't good either because my 1st email sent was during Thanksgiving! C'mon and get your sh! T straight. This will be the 1st of many bad reviews if I don't get taken care of! Not a reliable website! Do not purchase any Groupon deals from them!
It's almost Christmas abd all I wanted is to get my items before Christmas

I purchased a voucher through Groupon to use on HookahTown.com - I redeemed the voucher through their website, paid extra for priority processing/shipping, and received a confirmation email. This all took place on December 3rd, 2016 and as of today I have not heard a word from them about my order. I've made numerous attempts to contact someone, ANYONE, there - no response. Total scam.

So this is my second purchase from Hookah Town and I must say the experience was top notch! They go out of the way to make sure your getting exactly what you want. And the delivery is almost immediate.

For my second order I have to give a special thanks to Nate... he is THE BEST! During the course of a 20 minute phone call (which I'm sure he had more important things to do) he answered EVERY question I had and explained it to me in full detail. He was very friendly, patient and easy to relate to. I'm sure some of my questions were silly but he never once made me feel that way. I hung up with him feeling like I was purchasing exactly what I needed and feeling completely educated about it as well. You typically don't get that personalized feeling nowadays especially when doing shopping online. So to call in and get a human who went above and beyond his job was truly amazing!

I will absolutely recommend them every opportunity I get

I started Buying hookah pens from them about 2 months ago I was very surprised at the quality of the pen itself and how long it lasted! I have been ordering from them to this day, hands down best place I've ever shopped at. Plus the free shipping is nice and no tax is great too! Customer service is exceptional, especially Nathan he's great. He makes you feel very comfortable and helps very well. I have recommended them to my friends and colleagues. 5 stars!

I recently quit smoking and have tried so many different types of zero nicotine hookah sticks, these take the cake! Ordering things online is always questionable in terms of the product you actually receive and the service that you get. I have to say I am extremely pleased with both the product and the customer service! Nate was extremely helpful, very friendly and handled all of my concerns with promptness and a "no problem" attitude! No doubt I'll go back to them for any of my future needs! :)

Amazing Customer Service! Any time I have had a problem or have needed a replacement they have accommodated me and sent me the necessary replacements along with free liquids for the trouble. The service is amazing and they are always very understanding and more than helpful. This site is really affordable for me and the customer service makes me feel confident that my money won't be wasted. I would highly recommend HookahTown for anybody on a budget and looking for good quality hookah pens

Those guys are great. I bought a groupon for a certain hookah but when I got the first one it was absolutely different then what I had ordered. So I call them and thinking I'll be on hold for hours, but luckily that was not the case. I spoke with them and they were very sorry that I got the wrong item and fixed it right away. With in the next week I got the new hookah no bull or excuses and he told me to keep the first one as a gift for the misunderstanding. I will absolutely recommend them.

I placed an order on July 14, and never heard back from them, so today July 19 I called them and got to talk to Nathan who was supper nice and explained that they were moving so that's why they were a little behind on the orders, he intermediately called the warehouse, upgraded my order and sent me the tracking number and shipping confirmation. I will definitely keep ordering from them and recommend to all my friends. Good Work guys! Customer service is the highly important to have a successful business and you were great. Thanks!

We bought a hookah from here over a month ago and they charged our card immediately. Its been over a month now and our order is still "Processing". When you try to call the number listed on their website it rings once then hangs up on you. Weirdly this is also the same exact phone number that is listed for www.hookahshisha.org We also looked up the address that they have listed for their "business" and it is a random house in New York in the middle of a neighborhood. We've emailed numerous times and no responses. Assuming this is a scam site, so now we're out almost $100.
DO NOT BUY FROM HERE

Wow! My question is... why if Hookah town already charged my credit card and they knew exactly what I ordered why do I have complete and go through all this BS process to get my order? To be able to get my order I have to select an image exactly as the product that I've purchased on Groupon and the image of the item that I ordered it's not even in their sorry sad product list. The only way to be able to get my order delivered to my address is to complete their form and ended up picking something that I don't like or want from their only junk list available for Groupon purchases. Horrible costumer service had me waiting for more than half an hour to ended up hanging up the phone. Unbelievable unprofessional scammers mf...

I bought myself a hookah from this place about a year ago. I have used it for social gatherings and everyone that has smoked from it has loved it. I ended up upgrading to a new a new model called the Prime Hookah model after I had spoken to an employee named Nathan. He was very helpful and informative. Nathan gave me many options that would most fit was I was looking for in a hookah. He even went as far as giving me options for a great quality product that was within the amount of money I was willing to spend. It was very refreshing that this company was willing to go very far in making sure that their customers are getting exactly what they are looking for.