Home PerfectReviews 329

I purchased a kitchen sink from this company, which arrived severely damaged. There is a disclaimer at the bottom shipping email which states the item must be inspected within 2 days for damage. If you are viewing this on an IPad, you will never see it unless you scroll completely to the bottom. I missed it and my builder took longer than that to open the box, so Home Perfect refused to replace it, even after I ordered an identical sink from them in a panic to keep my build on schedule. Home Perfect blamed the shipper for the damage, but since they could not recoup their loss, they told me I was out of luck, $300 gone. When I asked to speak to supervisors at a higher level, the request was refused. When I asked for the company's owner information, I was refused. Their final email to me was that they were a small business and could not incur the loss, so beware, any loss will be yours as the customer. They did not even offer a discount on the second sink I purchased, obviously not concerned about customer satisfaction. Will never to business with them again.

Ordered a water heater at a very low price over another with a time limited sale. A couple days later they canceled my purchase and pointed to some mistake "policy". Annoying but not the end of the world and they corrected the online price.

A month or 2 later, same unit reappears with same price. Same result.

These people are using pricing they won't honor to drive traffic to their site, wasting buyer's time and opportunity. Avoid them so they stop misusing search utilities!