Home PerfectReviews 329

I saved a ton on my remodel! What helped, was live chatting with Christy with my full list of part numbers on hand. She quickly priced me out and they were the absolute lowest. I saved so much I was able to splurge more on nicer wood floors and tiles.

I ordered a Delta kitchen 9192-DST Addison Venetian Bronze faucet after searching online and finding Home Perfect to have the best price with the most "overall good ratings" My experience was excellent. I called to check availability for my item and proceeded to order it per telephone. The representative was courteous, pleasant and efficient. They sent an email confirmation and my item arrived in two days via FedEx as promised. (this is particularly impressive given the weather issues in the East) Everything was as expected. It was a new item in the original Delta box with all of the components present. I will definitely shop with Home Perfect again. The price was one of the lowest and with free shipping and no sales tax I saved about $50.00 on this item.

Home Perfect has TERRIBLE customer service. I placed an order on-line over 3 weeks ago. It is impossible to get a straight answer regarding the status of the order. All I know is that it has not shipped. Their customer service team WILL NOT help you if you order on-line. You should call to place your order if you intend to order from this merchant and want to follow up on the status of your order. We ended up canceling our order and buying from another retailer. They will NEVER have our business or recommendation after the terrible treatment we received.

Dishonest company. Cancelled order the day after I ordered because product was not in stock and it took them over 3 weeks to credit my account back the money. There is no customer service if you have a problem. They will only respond by email. Cancellation phone number tells you to write an email. Filed a claim against them with PayPal and they even lied to PayPal that I received the product. Had the packing slip to prove they were lying. If product is not in stock watch out. They immediately charge your credit card and don't like giving you back your money in a timely fashion. Same week ordered from another merchant. They called me the following day after I ordered to say the product was not available and refunded my money the same day. That's customer service! Don't be sorry like so many other people are. The few dollars you will save are not worth the worry and aggravation.

We bought a $400 Blanco double basin undermount sink from Homeperfect.com. Within a month of it being installed under our granite counters it began to rust! We contacted customer service, sent photos of the rusted sink and asked if this product was a knock off or just defective and what we can do. They took weeks to reply, were completely unhelpful and rude and basically told us we needed to remove the sink (would ruin the granite & cost thousands of $$$$) no offer of a discount refund or anything. Bad products, horrible customer service. Buyers Beware!

This site has low prices and the low prices come with zero customer service. I ordered my items via a sales "adviser" and he was super responsive before i paid for my purchase; after they took my money, it was difficult to get anyone on the phone. Their advisers are nothing but a bunch of sales people, don't take any advice from them because they are not very knowledgeable. If you order the wrong item, good luck getting them to own up to their mistake. If you call customer service and leave them a message, no one will call you back. You have to keep calling them like a stalker until you get someone on the phone.

PROS: prices are lower than the competition
CONS: zero customer service, poor communication, 25% restocking fee for returns

Ordered a vanity Mar 3,2010. Received a non-detailed confirmation. 10 days went by, no communication. I called them 3 times with no answer and emailed them twice for a tracking number. They were completely unresponsive. Finally in frustration on March 13th I contacted Paypal and filed a dispute. It seemed odd that there was no way to contact Home Perfect. On Mar. 17 Paypal contacted me that the dispute was closed and refunded my money. Apparently Paypal couldn't get a response from them either because Home Perfect didn't even know that my money was refunded and delivered the wrong vanity on Mar. 23. They called me on April 8 and said they wanted to pick up the vanity and make sure it wasn't damaged. Very insulting and not in the least apologetic. Were they the best deal, yes. Was it worth all this, absolutely not. Sometimes it's worth a few extra dollars for peace of mind. The whole experience was a nightmare and hopefully people will heed my warning!