Home PerfectReviews 329

Online search should tell you all you need regarding this company's business practices.My experience, order not shipped when promised, unable to get thru to customer service, unreturned phone and email messages and when I finally called to concell my order they repeated hung up on me and are attempting to collect $650.00 in cancellation fees. This company has been using a less known identity of "callforlowprice.com" seems very shady to me.

"This is a horrible company.
I ordered for $1000 two hansgrohe items as they had competitive pricing on Feb 7th.
On Feb 11th I send them an e-mail to cancel it as the item was back ordered, although they charged my credit card immediately for the full amount.
I called them on Feb. 12 to make sure the order was cancelled and after several attempts to find out what was going on they told me the day after I called that I cant cancel it as it has just shipped from Hansgrohe directly.
I just got the package today and surprise, they sent the wrong item and the second item I ordered is missing altogether.
I sent an e-mail to their service and I am waiting for an answer but already expect the worst, I am contemplating taking legal action.
Lesson learned, don't get tempted by the cheap prices they post on their web site, they will ruin your project and cost you more."

I have read all the complaints about Home Perfect and I am NOT surprised. This is what happens when you have INCOMPETENT children running what was once a LUCRATIVE and LEGITIMATE business, I for one should know, I was an employee there 4 years ago and have asked the authorities time and time again to investigate the business practices of this company.

There is a President of Kovid Faria, who hides behind Alex Teller making everyone believe teller is the President because Faria has stakes in other businesses, Then there is the real owner, AF Supply, an industry wholesaler who uses this site to rid itself of unwanted, used, returned and outdated products.

Some may say I am a disgruntled past employee when in fact I am not. I left this company after i realized what the business practices had become after Faria took over.

This company lacks any customer service at all. Do not buy anything from them.

I ordered a sink, when I finally got it, it was the wrong sink. I wanted a bar sink, they send a full size sink.

I requested a return authorization and then the hell started.

Their return policy is a 25% stocking fee of the total purchase price, which is just a total rip off to the unsuspecting consumer.

I did not read there return policy, and that is my fault. I order stuff all the time online, and have never experienced such a poor policy and poor service.

They also tried to scam me saying they didn't receive the return after 4 weeks. Thank god for FedEx tracking or I'd of lost even more money.

I made several emails, and they ignored requests and stated they didn't get the return.

This company makes a mockery of online shopping and i hope and pray they go bankrupt.

Bought several thousand dollars worth of products from the site, and worked with Christy. She's great, answered all emails (which was a lot because this was my first remodel) and she called me after the products were installed to make sure everything was working great. I saw a lot of negative reviews but decided to take the chance. After this test run, I'm about to spend another $3000-$4000 on my kitchen and other bathroom remodel with Home Perfect.

Worst experience ever in dealing with an online purchase. Adam was great at first when taking the order, but would never call back when i had questions. Bought a Toto freestanding tub and 3 Toto toilets. The wrong drain kit and overflow valve shipped with the tub and they never took care of it. Adam said to go find it and buy it and they would credit us back. We researched and found it, but they never gave us the credit back. This delayed our bath remodel for 2 weeks. The tub was also received Damaged and took forever to get them to agree to anything. We found out that they tried to repair it and sell it as new. I finally had to have the tub repaired and sent them an invoice. I didn't like having to repair a tub I just spent thousands of dollars on. It will never be the same." They say they will help at first but never return calls or do what they say. They offered no other compensation for all the hassle and delays we encountered.

The site has the best prices out there and normally if items is in stock it arrives in good condition and quickly. If you do need to return something though, that is another story. First, there is a 25% restocking fee, it will take forever to get money back and they have absolute morans working as customer service reps. Their communication skills are absolutely horrible and they hardly speak english! Welcome to the world of outsourcing!

So, only buy if you know exactly what you need and expect no service if anything goes wrong with the order.

Homeperfect.com has a low price guarantee on their website but after talking to a sales manager, he said that they don't always honor it. He also said the marketing department doesn't always know what they are doing. Homeperfect if you want to be around in the furture than do not allow everyone that answers the phone their to determine company policy. Anymore one star reviews and you will be out of business. Go to Homedepot and see how they handle their low price guarantee. No Hassle. You lost my business now try to learn from this and make the necessary changes that are needed.

Listen to the other reviewers - we are having the EXACT SAME issues! Ordered three items that were "in stock, and 1-2 days ship". Guess what? Its been TWO WEEKS and no word from anyone, have sent atleast one email. Like the previous person said, we were charged instantly - and found out immediately after that "the items weren't available in their warehouse". WTF?!

We do lots of online business every month, and so far this has been the worst. Stay the h3ll away from these guys!

Homeperfect is easily the WORST online company that I have ever dealt with. I ordered a shower from them specifically because their site stated that the item would be shipped in "24-48
Business hours" which was faster than other online stores offering the same product. A couple days later a brief email was sent by homeperfect stating that the shower I purchased was now back ordered. I immediately called the company with the intentions of cancelling my order, but was persuaded to wait a couple of days because I was assured that they could contact the supplier and ship the item within a week so consequently I made scheduling arrangements with my contractor for this estimated ship date. Another two weeks came and went and I still didn't have the shower. I sent emails (because I could not get through to anyone on the customer service phone lines) and didn't receive a response until a week later and it was a useless one sentence response stating that my order would be shipped in 24 hrs, LIES. Bottom line the customer service reps should have just told me that they could not get the shower delivered in a timely fashion instead of exaggerating about the ship date. I ordered on MARCH 8th and didn't get the shower until APRIL 16TH! And this whole time the product page on their site still stated that the item would be shipped within 48 business hours.
I ordered everything else for my renovation at other online stores that were efficient and pleasant to deal with, Homeperfect could use some business lessons from them.

We called in and ordered a Grohe Faucet, The customer rep. Informed us that we needed to get the valve too, She place both the orders over the phone. When we got the product, we installed the Valve. Upon final install of Trim, the product was not right. HomePerfect will not replace the trim, but offered to replace the valve, if we prepaid for the new valve and sent back the incorrect valve after it was pulled out by the plumber. HomePerfect agreed that they will credit us for the incorrect valve once the valve was received. Now they are refusing us the credit for the return. It is almost 6 months now and they will not even respond our emails. The Sales manager agrees it was their fault but donot want to take ownership of the issue.We have paid the plumber now 2 times, 1st to install the 1st valve, then to pull it out and replace it with the correct valve. A reputed company would have actually even paid for the plumber cost, we are not asking for this. All we need for HomePerfect to do is to credit us for the incorrect valve which they have in their possession. Thank you.

Home Perfect has great prices. If you never need to get a damaged part replaced or return something, you'll be ok. But if you ever have to interact with customer service, look out. I had a damaged Cifial drain, damaged in such a way that you wouldn't notice it until you went to install it. Cifial says you have to go through the retailer; Home Perfect says it's Cifial's problem. So, after everything's installed, all Home Perfect can offer is to have the_whole_ faucet assembly shipped back, wait for a replacement, and install the whole thing again. Rotten customer service. I guess you get what you pay for.

I had a terrible experience with homeperfect.com. I ordered a house air cleaner for a furnace installation because of the low price and free shipping. Web site stated product was in stock and ready to ship. 1 week later hadn't recieved a shipping notice. Had to e-mail to check. Was told the product is back ordered 4 weeks!. Project now on hold. Yet still, the web site states that the product is in stock. E-mailed a question back and couldn't get a response. Since the order was "processing" it wouldnt let me cancel. My card was charged the instant I orderd the item eventhough it was not in stock. This is highly irregular for any online business. Check the web for reviews. Lots of similar complaints and very poor customer service. Return and restocking fees are outragious and far out of line of most legitamite business policies. I have a strong suspicion that this is a pyrimid scheme. I feel they take money from recent orders to pay for previous orders then tell you your item is backordered until they can collect from others to then fill your order. Very bad business practices... like nothing I have ever seen in my entire life on internet shopping. You may get lucky but I suggest paying a bit more than taking a risk with homeperfect.com.