Prompt and helpful customer service. Morgan provided answered my questions and opened a case to resolve the issue promptly.
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Morgan was professional and fast with the cancellation
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Morgan was super helpful in organising a cancellation for me.
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Thank you great service quick response very helpful
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Customer service by morgan, was fantastic and very helpful
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Morgan was a great help in finding exact measurements of a bed frame for my adjustable bed frame.
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Super helpful getting our case pushed forward after a delay.
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Morgan is knowledgeable, courteous, prompt, and tech-savvy. Excellent service!
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Was quick and simple response. However, didn't give option to expedite the shipment but have reason for delay. Other options were give to get something else but we decided to wait as we liked what we ordered.
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I bought 3 items and really wish I had not. I ordered a "sofa bed" that acts like a sofa when folded back. It comes in a zippered case so I thought, great - it must be washable. But nope! I called and spoke to a customer service rep who said she didn't believe it was washable. I needed to wash it because it smelled unpleasant once I unboxed it. The cover did shrink slightly but I could get it back on. The second item is the table and 4 chairs. These chairs are ridiculously tiny. I'm 5'4" and 130 and I cannot sit in these chairs. You can't sit back and if you have bare skin on the faux leather seat, the color comes off! Cheap Junk! The last item is a table with 3 different levels. It's difficult to close because the hinge is very stiff and will pinch your fingers.
Thank you for taking your precious time to leave your review, Customer.
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
We will start an investigation on your case, and a proper solution will surely be provided to you, since you are our priority, and we would like to make you satisfied and receive a good customer service.
Homary social engagement team.
I was particularly looking for something out of the ordinary for my guest bathroom - statement pieces. Hilary is the only site I have found that had out of the ordinary choices. The actual items seem to be made very well and are heavy duty. Not yet installed - but I can't wait to see them installed
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Great service by Mark! We purchased the table and noticed the small chip. Git the quick and professional response from Jason and the problem has been solved. Very impressed with the service! Amazing company! Thank you mark
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We assembled the coffee table today prior to Christmas although we received it few weeks ago - since hubby was out town. All good but when we assembled the drawer we found the door of it is chipped.
I was wondering why the door is so fragile while other parts are all good. Though my hubby also found some holes for screw are not perfectly fit.
The customer service was good when we reported the chipping parts. Fast response, fast action - Morgan offered me two options. 1. Send a replacement for the defective parts which take 4-6 weeks (far too long for me, I was expecting something new for Christmas and NY) 2. Refund 20% which takes 2-7 days. ( I was hesitating as I wanted a prefect table)
The table was not prefect (indeed the mechanics is good, the chips make it imperfect but does not affect the table function) but the customer service was good - the best experience I had so far for online shopping in UK.
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He answered all my questions and was quite funny on the chat. Hopefully they get more swatches for color matching.
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First time customer experience for this website has been a breeze. Received a damaged product but communication with the after sales representative makes me believe it would be replaced with no worries. Thanks!
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Everything was really great. The service was fast. Monty was super helpful. I'm just waiting for my replacement items which I assume will come just as quick as the service teams help it was a pleasure working with them.
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The table is very stylish and space saver!
Customer service specifically Spencer was very helpful as my husband thought it wouldn't fit initially and we were thinking to return the table but after assembly it turned out perfect for purpose.
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Merci a yasmine qui a trouver une solution a mon problème pierre friter de la table basse casser très bon sav
Merci d'avoir pris le temps de laisser votre avis et d'avoir apprécié notre formidable équipe, et nous pouvons le qualifier d'excellent!
Merci non seulement de nous avoir confié votre séjour, mais aussi d'avoir pris le temps de partager votre expérience.
Au plaisir de vous accueillir à nouveau prochainement!
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Do not buy from this company
I bought a faucet for my bathroom
With lots of problems none of the parts matched I connected them no customer service I paid three days to my contractor for the installation because they promised to send the right part which they never did so I have to throw my $220 in the garbage they wanted me to insert the square corner knob into a rounded corner plate which is stupid
Thank you for taking your precious time to leave your review, Customer.
We understand your frustration, and we sincerely apologize for any inconvenience caused to you, and please accept our sincere apologies.
We will start an investigation on your case, and a proper solution will surely be provided to you, since you are our priority, and we would like to make you satisfied and receive a good customer service.
Homary social engagement team.
Overview
Homary has a rating of 4.6 stars from 838 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Homary most frequently mention customer service, shopping experience and high quality. Homary ranks 3rd among Furniture sites.
Over the past three years, Homary has established a thriving customer base and strong global presence in the United States, the United Kingdom, France, Germany, and other European countries, as well as in Australia. With recent expansions in the UK and global shipping capabilities, our goal is to simplify outdoor maintenance for both brands and consumers.
We take pride in connecting with over 100,000 direct customers, hospitality leaders, and globally renowned brands such as The Ritz-Carlton Hotels and Resorts, Pratt & Whitney, InterContinental Hotels & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Mackinac Island, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin Brothers, Magnolia Porch Swings, and many more, who trust Homary to meet their diverse covering needs.
Our product portfolio includes a variety of items such as patio furniture (sofa beds, loungers, L-shaped sectional sofas, chairs, curved sofas, dining sets), grills, kitchen islands, fire pits, industrial requirements, speakers and fountains, statues, boats, and other miscellaneous household equipment. We also accept special requests for custom and personalized covers by adding logos, designs, or images to any type of cover.
To learn more about our products, please visit our website.
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- San Leandro, CA, United States
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Business History
Over the past three years, Homary has established a thriving customer base and strong global presence in the United States, the United Kingdom, France, Germany, and other European countries, as well as in Australia. With recent expansions in the UK and global shipping capabilities, our goal is to simplify outdoor maintenance for both brands and consumers.
We take pride in connecting with over 100,000 direct customers, hospitality leaders, and globally renowned brands such as The Ritz-Carlton Hotels and Resorts, Pratt & Whitney, InterContinental Hotels & Resorts, Hyatt Hotels Corporation, Heritage Hotels and Resorts, Inc., Royal Sonesta Hotel, Westin Hotels & Resorts, Mackinac Island, Magna International, Six Flags Entertainment Corporation, Walt Disney Resorts, Smokin Brothers, Magnolia Porch Swings, and many more, who trust Homary to meet their diverse covering needs.
Our product portfolio includes a variety of items such as patio furniture (sofa beds, loungers, L-shaped sectional sofas, chairs, curved sofas, dining sets), grills, kitchen islands, fire pits, industrial requirements, speakers and fountains, statues, boats, and other miscellaneous household equipment. We also accept special requests for custom and personalized covers by adding logos, designs, or images to any type of cover.
To learn more about our products, please visit our website.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: service@homary.com
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK