I never had this bad customer service in any other big stores but in H&M are very bad materials and customer service as I bought two pants but when my son wore one of them it was peeling from inside and I was trying to return them, they told me we can't accept the return because it used so if I did use how I known that it is peeling off so I left the items and the receipt to the cashier and there was no even saying sorry or we apologize and I was trying to call the customer service but they are the same and they call back the store and the lady said we threw them away that was in Dulles town center store ******* I don't recommend them to anyone

As a website, I found it pretty frustrating. They had a category for my region (Australia) but then stated that "online shopping is not currently offered" for my region and that I should "visit my nearest H and M store". The nearest one appears to be in Melbourne. (I'm in Adelaide, so that is a 8 hour drive or a 45 minute flight.) On top of that, it says that "some products, colours and sizes" may not be available." So, I found a dark blue shirt in a colour I have been looking for, which looks comfortable and is a very reasonable price, but to buy it I need to wait for my next interstate trip, at which time, they may not have anything resembling the same size or colour. If the aim of the website is to a) sell things or b) communicate useful information, then this website does neither for anyone living in this city. Which is a pity. My two stars are for the website and its practical functionality in regard to a customer actually being able to buy something, not for other aspects of the company, which ironically I am not in a position to judge.

My very first order with H&M, I was sent a wrong item out of 5 items I had ordered. I ordered a size M pack of pajama shorts and received an XXL sweater. How can someone not differentiate between the two clothing items?! I contacted customer service via email and the response I received was for me to send the item back with shipping waived, but I don't trust them to do that correctly either. They can't even send the correct item without a new order, which seems like bait and switch to me. "Purposely send wrong items to naïve customers and make more money off them in the process." What should happen is that they refund the customer automatically with picture proof of receipt and the wrong item sent. Or they send the correct item and eat the loss for incompetence/error, not expect the customer who spent money to jump through hoops to get a refund. I rather just steer clear of this company and spend my money at a company that has better customer service and policies relating to purchases. Guess I should have read the fine print before ordering online from H&M. Buyer Beware.

In malad inorbit h & m store i visited yesterday they r very rude with customers and h & m product r very expensive sometimes but we love that's y we visited every time but itna mahenga. Product bi lo or staff log ka behaviour is very bad and they treated like ham log free me hi product le rahe he

On 7/22 I ordered $490 clothes for my daughter, 7/27 there's a note on my tracking stating that my goods was damaged, I called CS and was told the could not refund me until warehouse makes a decision today is 8/8 I did not get the school clothes I ordered nor my $490, I now have to spend additional money I don't have to order school clothes for my daughter

I ordered (2) pair of jeans and accidentally order the wrong size for 1 pair. I called customer service and asked if I could just exchange them at a store for the right size and was told no. I then ran into some personal problems and time went by. I then called after the 30 day period, only because the invoice reads: CUSTOMER SATISFACTION GUARANTEE, to again be told NO. The damn jeans cost $9.95 and with stores all over the world, H&M refused to EXCHANGE the jeans for a different size. The customer service person pulled up my invoice and could see that I had ordered 2 pair 2 different colors 2 different sizes. STILL NO CUSTOMER SATISFACTION. I am completely done with H&M.

The incident:
Purchased ‘L' sized shirts and ‘42' sized waistcoat online from H&M. The shirts were fitting, but the waistcoat was only the size of 36 (Usually ‘L' size is equal to 40 or 42 sizes). Therefore, it was too small to use. I chose the size because it is written 42 is equal to L size on the size guide.

The explanation from the H&M Company:
1. The waistcoat is a ‘Top' category product, so its size should be selected from the ‘Top' category (This is not mentioned anywhere on the website).
2. According to the company's policy, a product purchased under the promotion cannot be exchanged with a bigger size, although it is useless for the customer. (note: it is not because of the unavailability of the product).

Scenario 1:
There is no size guide given for the exact product name "waistcoat."
Moreover, it is not mentioned that the "waistcoat" comes under the "Top" category.
Therefore, this is primarily an error by the company; the customers are helpless as they cannot be experts in clothing and the company's categorization of clothes.

Scenario 2:
Purchased under promotion should not disqualify the rights of customers to have the correct sized product. If the company has such a policy, that is a human rights violation. It is not appropriate for a civilized society. It must be scrapped.

According to the company's policy, "products purchased under the promotion will not be exchanged" explains that the customers deserve to be penalized for using the company's promotion by throwing the unfitting products in the trash bin. Thank you.

DO NOT order from this company. We placed an order on November 27th, Black Friday for my daughter. The order was not accepted by USPS until December 15th. Now here it is Christmas Eve and we still have not received the order and my daughter will not have any Xmas gifts to open. Thanks for the great Christmas H&M! 18 days until you can get my order to USPS, order placed 28 days before Christmas on the busiest shopping day of the year and you still cannot ensure delivery by Xmas Eve? Completely unacceptable. Was I supposed to place my order on the 4th of July or Labor Day to make sure my daughter had gifts to open on Christmas?

I am giving this zero stars because the shipping service was horrible. I waited two months for H&M to tell me that they LOST MY PACKAGE and they did not even care to give my money back or ship out a new package. I HAD TO SPEAK TO THEM 20 TIMES. I am not even exaggerating and. They did not even do anything about it, they gave me the same answer every time. I lost a lot of money and they still don't care. I WILL NEVER SHOP HERE AGAIN AND I RECOMMEND YOU DO THE SAME.

Shopping at H&M has always been annoying - you have to deal with the clerks who are too cool for school and are above helping you as they are usually 20 year old fools. I bought a stack of t-shirts at $7.99 each, not expensive individually but I got over $50 worth.
Following ash instructions, i hand washed them in cold water and hang dried them. Despite that, they shrank at least one size and also distorted, so they are boxy looking as well as looking like they are my little sisters t-shirts.
Taking them to the store was futile as the clerk, surprise surprise, was a millennial who had zero people skills and yet someone thought was highly employable for dealing with the public. She sighed loudly and told me store policy was that you cannot return washed goods. I told her that i wouldn't be returning them had I not washed them, but the catch-22 was over her head. I followed up with 'customer service' and was told the same thing about the policy but that they did understand the situation. The final email from them was that I should return them to the store? So yeah, someone was asleep and didn't read my complaint and closed the case. I phoned in and was told that there was absolutely nothing they could do as headquarters could not override an individual store's decision. SO either headquarters is totally ineffectual and toothless, or they don't give a damn about their customers - I am leaning towards the latter.
I told them I wouldn't be shopping at their stores any longer and i got no response.

We went into the shop and we're acussed of throwing things around the shop when it was actually just placed on a shelf and then fell off, when leaving the shop a woman told us that the shop wasn't a playground when actually we were just walking fastly because we were in a rush and we were looking for an item of clothing but then didn't buy it because of the appalling service and employees behaviour towards the comstomers, because of this we won't be going in the shop and won't be recommending this shop to anyone at all, and we know a lot of people...

I ordered I bag from Myntra H&M brand. Description shows that bag contain zip but when I received my bag. There is nothing like which is mentioned in description. Am very upset.