Black lady working the cash register was SO rude. She was very disrespectful to multiple customers, and I could not deal with her when it came to my turn in line, so I let the people behind me go ahead of me while I waited for the other cashier. And the entire time while I was checking out my items, she was talking BS and running her mouth to the other customers I let go in front of me. If it hadn't been for my patience, I would have gotten her fired. Such a horrible experience, and never want to shop there again after that because considering how much money I spent, that should not have happened, nor in general. As a human being, HAVE SOME RESPECT FOR OTHERS.

My experience at H & M on the weekend of October 21,2023 was terrible. I've been shopping at H&M for years. I tell you what happened to me. In the men's department the cashier charges more money than when you pay cash. And the machine to see the amount to pay is useless, and you cannot see how much you are going to pay, it tells you the amount. She tells me it's 201.70. When the receipt said 158.70, I gave her the amount of $210 because she told me it was... $201.70 I returned my change of 7 dollars and coins I turned around and checked the receipt because it made me a lot of money, the receipt said 158.70. I come back and I tell her there was a mistake, she doesn't accept her mistake and I call the manager. As they checked the box to see if I had any extra money, he told me I'm going to check the cameras and I'll tell him please! They still don't see anything on the cameras as it is possible that they have cameras and can't see what the cashiers are doing. And the managers don't fix the situation. They just told me we're sorry we can't do anything,,, she doesn't steal from customers she steals from customers.the store is located in Michigan and chestnut. Chicago iL

I paid for next day shipping on an order that I placed on a Thursday morning. The next day shipping was $30 and it wasn't expected to deliver until Monday. I needed this package before leaving for a trip on Saturday. I called Friday asking where my package was and that I wanted a refund for the shipping fee because it was not going to be delivered the "next day". They said they could not give me a refund because it might be delivered on Friday even though 2 seconds before they told me that it wasn't going to be delivered until Monday. They then told me to call back Saturday to get the refund after the order isn't delivered by the correct time. When I called back on Saturday, they refused to give me a refund bc they said that Next Day shipping meant 2 business days. It does not say that anywhere on my confirmation email. I then asked for a complete refund because given the fact I was going out of town and would not be able to use the clothes I ordered I didn't want them anymore. They refused that as well. When I asked to speak to the manager they refused to transfer me over both days. Mr. Ta Kelly is the man I spoke to and he is rude, not helpful, and very condescending. Literally the worst customer service department I have ever had to deal with. I will absolutely NEVER shop with them again.

I bought online a pair of leather sandals on sale. After numerous attempts to buy with several issues from the hm website and app, I could buy the sandals. I took screen shoots of the sandals and transactions prior made the payment and when received for my surprise I received a totally different model and of course not leather. Went to my order and the photo of my sandals was changed also! I swear I didn't make a mistake myself cause I never seen this sandals so HM just not sent a different model it change my order! How is that possible!? (I took the photos of the shopping basket prior payment!) When back to search the same sandals and are out of stock! So that is why they changed my order!? Instead to informing me about the sold out sandals they changed my order. Why is the point to get a sold out item online!? I was a client of HM from almost 15 yeas and seriously this make me think twice if I still want to buy with them. In the other hand I think I'm going to return my last store shopping of 275£... You can't changed an order HM! That is illegal!

I remember the unbelievable experience I had in a H&M store in Vancouver ( the one on Granville st.).
Went to buy a couple of t-shirts and the girl checking the dressing rooms complained about I took too much time and. She almost took away the merchandise from my hands.

I thought she was having a tough time so I did not pay much attention to her rudeness since I did not have time to waste.

When I went to cash to pay my stuff, I asked to talk to a manager to report such behavior: the woman in front of me ( a black small lady with " pineapple/coconut " written on her name tag said that they all were managers and that I could have told her about my complaint. Not only she did not listen to what I was saying but she threatened me to kick me out of the store calling the security and she did not allowed me to purchase anything in the store. I said to myself "She must be out of her mind" and I turned around and left. I tried to talk to someone on top of her without result. The security guy ( a VERY RUDE CHINESE GUY) yelled at me to leave ten store.

In my opinion these kind of people are totally inadequate to work in a customer service environment.
My god... what a bad canadian experience; never again.

I never shop at H&M online because I don't like the fact that you cannot exchange or return items in store and you have to pay return/exchange shipping even if the item wasn't your fault. I ordered several tanks, and it was a huge mistake. It did not fit the way I expected (a lot of room under the armpits). That was my own fault. I paid to return these by mail and they deducted $6 (by policy) which meant I lost more money since I also paid shipping to me.

Since they mailed me a 40% off coupon, I figured giving them another chance. I ordered a bathing suit following their sizing chart. I normally wear between 4-6 in every brand, so just to be sure, I got the bathing suit in size 6. When it came, the one piece bathing suit couldn't even pull up to my knees. It was incredibly tiny. Now I have to pay to exchange this(?) since you can't exchange it in store. Great! If you're not sure about an item, I would rather you find it in-store, although their website and stores NEVER have the same stuff which is really annoying.

That's the last time I'm ordering from H&M.

I absolutely love H & M! I have a family of 7 and I buy for 6 of us from them. I spend anywhere from $200-$500 every couple of months because I love the quality of their clothes. Usually I don't have a problem but when I do is absolutely ridiculous dealing with customer service. Customer service are the worse! They are rude, condescending and abrasive. When speaking to the agents they treat you with robotic phrases, demeanor and solutions. You may get more understanding from a robot. H&M warehouse sent me a $200 order, ALL with the wrong sizes and refused to replace the order. They said for me to take a refund and reorder everything if its available, no compensation for me reordering it, no help replacing the order, no let me figure this out and no replacing half the order, nothing. In fact the last representative I spoke to, over talked me the whole time and she was a supervisor, she didn't care that I purchased stuff all the time. They told me to start ordering in UK sizes, which is wrong because the warehouse messed up.
I've been ordering from them for 7 years and sadly this experience was so bad, I'm canceling my online account. I've never felt so mistreated by a company who actually made the mistake, sending me all the wrong sizes and then acting like I did something wrong. H&M clearly only cares about money not their faithful customers.

I recently purchased a pleated skirt from H&M and I am so happy with my purchase! The skirt is not only stylish and trendy, but it is also very versatile and comfortable.

The first thing that caught my attention was the quality of the skirt. It is made with high-quality materials that feel durable and long-lasting. I have worn this skirt multiple times and it still looks as good as new.

What I love most about this skirt is how comfortable it is. The material is soft and lightweight, which makes it perfect for all-day wear. The length is just right and the waistband fits comfortably without being too tight.

The skirt is very versatile and can be paired with a variety of tops and shoes to create different looks. I have worn it with a blouse and heels for a dressy occasion, and with a t-shirt and sneakers for a more casual look.
I am extremely happy with my purchase from H&M. This pleated skirt is a great addition to my wardrobe and I would highly recommend it to anyone looking for a stylish and comfortable skirt that can be worn for any occasion.

We had a really unpleasant experience at the Queen and Spadina H&M on March 12 around 6pm.
My boyfriend was helping me to get the right sizes and brought them inside the fitting room.
The staff didn't stop him before coming inside the fitting room. Suddenly security came BANGING ON THE DOOR multiple times, SHOUTING VERY RUDELY. We didnt know that there is a one person policy. I didnt even have time to put my clothes on. After that, I spoke to staff outside the fitting room. She was acting like we are supposed to know the policy. Theres no sign outside. How are customers supposed to know about this policy? They shouldnt treat your customers like criminals. We are very angry!

If you are in the need for new and astonishing skinny jeans, hurry onto the nearest H&M near you! The skinny jeans that H&M provides also comes in variety of colors. The best feature of the jeans is how it fits on your legs. For instance, I adore skinny jeans that fit me properly and show every curve from my hips to ankles. Furthermore, the jeans that are long enough and do not seem like you are going to grow out of them the next time you put them in the washer. As for a recent example, when my mother and I went to the store together we went in there just to get any ordinary regular skinny jeans. Although, when I grabbed the white skinny jeans that were on the shelf and went to the fitting room, it felt as if I was at the tailor getting my clothing resized. Additionally, the pants was just anything you could ask for from sizing to looks! However, I recommend to go to the store for these type of jeans, due to the fact that if you want the size that appears to look good on yourself, online ordering is not the best option. If you are 100% certain that you know your size then go ahead, be my guest. Overall, I would recommend you to buy any of H&Ms skinny jeans that they advertise to sell. You will be missing out if you dont!

Paid $30.00 for next day delivery and 3 days later did not get package! Would not refund me
I will be returning this outfit if I ever get the package and will not buy from them again