Overview
HisRoom has a rating of 4 stars from 931 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HisRoom most frequently mention customer service, high quality and fast delivery. HisRoom ranks 3rd among Underwear sites.
Instant Feedback
Ordered men's flannel PJ top. Item shipped was a cotton PJ top, but not Flannel. Called customer Svc to return top, requesting paid return shipping and request was declined. Had to pay to return shipping for merchandise that was not as described. Not ordering from here again.
I've used Gold Toe socks for many years. The last few times some of the socks had premature runs. I'm afraid like everything else, the quality is not the same as older ones.
One of the products was not in stock, but the team swiftly contacted me about it and refunded that item. Everything else arrived quickly, and I'm very satisfied!
Unfortunately it was delivered at open old address which I cannot physically get to as I have Parkinson's disease. So I am stuck in a quandary.
Hello Frank - Our records show you selected the address that the package arrived at. All our emails stated the address for delivery and you did not notify us of any problem. Additionally, you are now just letting us know and it was delivered 2 weeks ago. We are doing our best to help you, so are very disappointed by this review given it was not our error.
Kind Regards,
Wilma
Customer Service Manager
I received part of my order promptly; after multiple updates, I am still waiting for items that are now on backorder.
Hello Timothy - Your pre-order item was stated prior to check out. The manufacaturer is having a shipment issue with the item and we have kept you informed of this fact with 4 emails. It's current status is shipping the week of 4-15-25. The good news is that you will get your item wheras no other website will display that this item is available for purchase. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
The socks i ordered fit my feet just right. Though the delivery was delayed, it was well worth it for the price and quality.
I have yet to receive my order and with the "confirmation" email i didn't get an option for a refund or an update on my order
I received the clothes that I ordered. The quality and fit are great. I look forward to ordering more items once I test these over time.
On time and they came packaged nicely. The best place to get yours polo shirt's or men cloths from... thank you will shop again
Fast Shipping, Good Company to deal with. Thanks. Will purchase again from them, when I need more stuff.
Got everything and I'm happy with my purchase. My Nike underwear are just as I ordered and look and fit fine.
I pre-ordered an item with an expected delivery date only two weeks later. I said "sure, why not"... I got four notifications over the next two weeks saying the delivery date would be delayed a another week, and another, and another. It wasn't even easy to cancel. Had to contact their customer service. Terrible experience from a terrible company.
Hello Thomas - We are proud of the fact that we keep our customers notified whenever a vendor changes their shipping dates to us. With a little patience, we can get you the item you are wanting.
Kind Regards,
Wilma
Customer Service Manager
My underwear arrived quickly, in great condition and I appreciate the quality. Would by from HisRoom. Again.
Prompt delivery, comfortable, practical and good price. Overall very satisfied, would recommend with confidence.
Excellent, quality selections made my choice easy. HisRoom is all about customer service, and shipped my order very quickly. Great products and great service!
Really love them, they feel well-built and not cheap.
Product was represented correctly,but firm has delivery issues. Excessive time considering other vendors. They should review.
Hello Chrtopher - You ordered "pre-order" items with delivery dates. The good news is that you will get the item. Other sites will not show an item as being available to even purchase, but we provide this feature.
Kind Regards,
Wilma
Customer Service Manager
I purchased two V-neck undershirts (white) from the few options that did not seem overpriced. I would say my shopping experience was okay, although I would have been happier with a greater available selection, lower prices, and faster shipping. I have had better shopping experiences with HisRoom in the past, but several years ago; not sure whether this was just an isolated experience based on temporary conditions or if things have changed overall.
Three products ordered, listed as in stock. Two months later, finally received 2 of 3 products, with refund for 3rd product due to lack of availability. Countless number of emails to enquire about status, tracking shipment, etc. On the positive side, the customer reps all seemed very nice and responded quickly each time I contacted them.
Hello Mark - You are located in Warsaw, Poland. Our records show your items were pre-order and shipped within the time-frame promised. We also informed you immediately when our vendor was unable to source one of your items. Our records show 2 inquires from you and each was answered within 2 hours of posting. Our International Shipping partner, Global-e delivered your items. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Susan - We confirmed with the manufacturer that the sale top you ordered is flannel. Your complaint was also posted after our 30 day return policy. We did, however, make an exception and accepted your return.
Kind Regards,
Wilma
Customer Service Manager