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Let HerRoom take over your lingerie drawer. Revolutionary 'Know Your Breasts Bra Finder' and 'Universal Cup Sizing' features guarantee the right cup size.
HerRoom Reviews Summary
The company has established a strong reputation for its wide selection of quality lingerie and prompt delivery, with many customers expressing satisfaction with their purchases and the overall shopping experience. However, concerns regarding customer service emerge, particularly related to response times and support during order issues. Some customers faced challenges with product availability and delays, leading to frustration over returns and communication. While many appreciate the product quality and variety, enhancing customer service responsiveness and addressing logistical issues could further improve overall satisfaction and loyalty.
This summary is generated by AI, based on text from customer reviews
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Yay! I've been searching all over for a convertible bra that has front centered straps for halter style clothing!
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My order has been significantly delayed and I've appreciated the email messages that keep me informed about the situation.
Though there was a fit issue and had to return the two bras, the return process was seamless and refund prompt. Will definitely be a repeat customer now that I know my correct size.
My bra supports the girls & looking sexy by doing so
Very well made bras. They are not cheap, but worth the price. They last a good while before needing to be replaced, and are very comfortable.
Your ad states a certain price and then the item you choose is NOT ON SALE! You do not offer FREE Returns, which is something that is necessary when you haven't the ability to try on. Very hesitant to go ahead with purchase... and felt as if I may be throwing alot of money away. But, alas, a bra is essential. ~
Received items in timely manner but they didn't fit. Returning was a bit of a hassle since had to deal with two customer reps to return the items and two more regarding refund amount.
I'm a sissy who loves wearing panties and bras. I wish I was female. But I've always had a good experience with Her Room.
I couldn't get my discount to go through at all, and even wrote the company regarding this. No response.
Then, my order was split up due to some being "not in stock"... then the dates for sending the remainder of my order kept being pushed forward to a later time.
Why post merchandise to sell when you don't even have it in stock to begin with?
Very unprofessional. I'm not going to be a returning customer!
I can't buy the Olga bra I love at my local store anymore. I found this site and was so pleased with their service I ordered again when I had a need
Don't ever buy a bra online then go on vacation after you've received it. On this site, you cannot return past 30 days and now I have a $65 bra I cannot use.
Hello Lynn - We are disappointed to read your review. Our records show your order shipped out the same day your ordered it, and tracking confirms delivery to your address 6 days later. We have a 30 day return policy with a few days buffer. You have had your order now for over 50 days. We are sorry you missed our return window.
Kind Regards,
Wilma
Customer Service Manager
The customer service, "chat" reps are all, always very helpful and courteous, but I still have not received my backordered items. I was told they were to ship on 3/28. I purchased them on Feb. 9th. Now I was told that they are in stock, but now are delayed another month. Please send my items.
I ordered the beginning of February. By March 20 I did not receive my orders until I emailed them to cancel all the orders. I got emails that the items were on backorder or not in stock, but as soon as I said 'cancel' everything came in. I have been ordering from Herroom for over 10 years and never had this problem.
This site offers a wide variety of sizes, including large cups. Its options make searching easy. However, I have to wait a very long time before I receive my order.
The merchandise quality of Herroom has always been excellent. I have been a customer for over 10 years. However, recently when I placed an order and needed to make a return, things fell apart. I'm not sure if it's there new system or just poor customer service. The order came in two shipments about 6 weeks apart. I needed to return something from the first shipment and was unable to do so online. I called and things were taken care of. When the 2nd parcel arrived, again, I could not use the online form and had to call, I used the chat, I called again. It's been about a week and although I have an RMA, I have no shipping label, but the return shipping is being deducted from my refund. Although making purchases online can be super convenient, when the item doesn't work out this return process and just not worth the hassle of what was "convenient". I will be looking to purchase elsewhere in the future.
Hello Dara - We have reviewed your complaint and also reached out to you. We look forward to your response. Our records show a very different story. When placing your order, you were informed of pre-ordered items which arrived 3 weeks later. Rather than making a single return on your order, you decided to make multiple returns. Unfortunately, our system can give an RMA once. A second return on the same item does require a manual request. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
My order took months to arrive. MORE updates from the company would have been helpful.
I love the p.jamas nightgown.
Wide variety of price and style. Order always correct. Quick shipping
It has been two months since I placed my order and have not received two thirds of the order. After texting you I have received only two updates. No substitutes were offered.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Diana - I have reviewed your order and our correspondence. You wrote to us on 3-16 for an order status and were emailed back the same day with the status. You canceled your order on 3-21 and you were immediately refunded on the same day. You were ordering value priced items already significantly reduced and in fashion colors that were on pre-order. Your discount code offer clearly stated it qualified on full-priced items only. I hope this answers your questions and addresses your concerns.
Kind Regards,
Wilma
Customer Service Manager