Isaian arrived on time as promised and was beyond courtesy and professional. He did an amazing job and addressed any and all issues that arise during the install to our satisfaction. Kudos to Isaian for his service and great reflection on the company.
Shelby was excellent. He was early and handled two large TVs with no issues. He was very knowledgeable about the devices and provided good tips as well. Highly recommend him to anyone looking for any tech services.
If I could leave less than one star I would. Almost two months in and my issues are still unresolved. I am still waiting on an email or phone call for a resolution to my AC issue. Stay away from this service.
I recent had a smart thermostat installed. The tech was right on time and installed the thermostat quickly and accurately, but the rep at the call center had not informed me I needed a c wire to supply a constant power source. The tech ran a line from thermostat to a transformer that plugs into my wall for the princely sum of $120 additional. This is not internal wiring, mind you; essentially, it's just a very, very expensive plug. Had I know what I'd get for this cost, I'd have called an electrician and had a C wire run internally.
They should take this off their site and if they can get u this then great, but I haven't received same day service in years
Phillip was very courteous and professional. He walked us through the process of what he was doing. Made suggestions of where to place the tv for better viewing and less neck strain.
Christian was friendly and communicated with me in a manner that was understandable and efficient. In general he was a very pleasant person.
Oliver was on time, answered all my questions and set up the TV just as I needed it to be. He was friendly and knowledgeable and I will have no hesitation in asking for him again if I need more help!
I bought a nest camera doorbell and installation through Google. Google uses handy and Angie as their contractor and they rescheduled eight times. I canceled the last one made an appointment with Hellotech not only did they not cancel but they offered to come a day early-The actual day I made the appointment. The technician was professional, fast and courteous.
I'm definitely using Hellotech again in the future
Don't provide invoices. Customer service useless, both chat and on phone. I have sent three requests for an invoice to be emailed to me. Tech was here over a week ago and still no invoice.
Outdoor patio stereo stopped working, I installed a new stereo preamp and that didn't resolve it. You sent Max Latsamout who traced the speaker lines, found the shorts in the wiring and fixed the problem
Damien was outstanding in setting up my new computer. I recommend Darian and Hello Tech for any technical computer issues that need resolving.
The tech was EXCELLENT in diagnosing the problem and explaining to me in detail what needed to be done. He offered suggestions and also gave his professional opinion on what the job required. He had extensive knowledge of the whole TV and audio system along with what works best. It was a great experience overall as it was GREATLY APPRECIATED!
I scheduled an install and mounting service with Best Buy initially. When they finally came it was outside of the delivery window and I had to reschedule. Thank god for the miscommunication because I reached out to HelloTech the following day and they showed up at the building early and on the same day I scheduled. Which is what I needed! Call these guys first! They really saved me in a bind.
There were several things that were problematic and Ley was great at being flexible and accommodating. We weren't able to attach the sound bar as I didn't know it needed brackets.
Paul was on time, friendly, and knowledgeable. He was so patient with my 11 year old who was asking him IT questions the entire time he was here. Our computer needed some work and Paul got it up and running in just one visit. Thank you so much, Paul!
I have used Hello 'tech twic before and had good serive adn follow up.
This time my service has been awful from the beginning
1. I made an apt in Baton Rouge La and the tech showed up at my old address in NC
2 I never head back...eve though the field team told me that someoen would call me back and reschedule
3. I have now called back two times to reschedule...No one makes the apt and follows though with the emailed apt.as agreed...very poor.
***I am now done with Hello Tech...they have gone downhill completely...Stephanie Shipper, Business Owner
Mr Mohammad N was very Professional; Knowledgeable and Attentive as well as Supportive! He was very sufficient and polite as he installed my security alarm system! I am very grateful to Hello Tech tech company for providing me a great Tech Mr Mohammad N who did a great job! Also; Mr Mohammad N arrived on time and completed the job in a very successful manner! I am a satisfied customer!
Complete garbage service. They won't let you schedule, instead you put in your availability and their most likely non existent techs pick a time. Only problem is they never do and their help line just repeats themselves over and over and ignore you. Do not use this service
Overview
HelloTech has a rating of 2.9 stars from 467 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with HelloTech most frequently mention customer service, credit card and next day. HelloTech ranks 3rd among Computer Repair sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members