HelloTech

My finance purchased me a new 75 inch tv and paid $400+ to have the tv mounted above my fireplace. We paid for the tv mount in the price. The tech arrived one hour late without the mount, he asked if we had one although we paid for it with the service price. He left, was gone for over an hour, upon his return he stated he was unable to mount it above the fireplace. Although we paid extra for it. He mounted the tv crooked, cords and plugs were left hanging after several emails to them they sent another tech out for quality assurance. That tech informed us, there wasn't anything he could do to straighten the mount. We should have been refunded for this service. My fiancé also signed up for a subscription through them, after canceling the subscription knowing we would never use their services again. He was continuously charged $19.99 for a subscription that had been canceled months prior. As a result he was forced to cancel his debit card in order to stop them from fraudulently charging him. Their service is a rip off, they use third party contractors without verifying they can properly mount a tv. We were robbed, I wouldn't recommend this company to my worst enemy. Save yourselves some money and mount your tv yourself or hire a company that stands by the quality of their work instead of robbing consumers accounts.

I found HelloTech through the Google Connected Home website, as they are recommended as a Nest Pro. What a mistake! They are completely incompetent when it comes to Nest products. Why do they offer installation of products that they can not properly install?

Long story short, I cancelled my appointment the day before they were set to arrive after speaking to my assigned technician.

And now, for the long story. Brace yourself, the entire experience was a waste of time. Luckily, I found another company that had no problems correctly installing all of my Nest products.

To begin, they absolutely will NOT install the Nest Hello doorbell unless you already have a wired doorbell. I found this a bit unreasonable, as Google sells the Nest Hello Doorbell Indoor Power Adapter. Said adapter is made specifically for people that do not have existing wiring for a doorbell. So, I purchased one. I used their live chat to ask about this when I first booked the appointment, and the person I spoke to had no idea what the adapter even was. After a lot of waiting around, she let me know that she made a note on my appointment, which I had already done when I booked it. This left me feeling uneasy and I should have just cancelled then.

The straw that broke the camel's back was when the technician called me the day before to advise me that they do not do any work that involves the use of a ladder, as they are not supplied with one. Installing security cameras seems impossible without a ladder. Also, they won't do any electrical work. Please keep in mind that the Nest cameras are not wireless. So what would I be paying for exactly?

Hellotech should be removed from Google's list of Nest Pros.

All I needed was a one time tech visit. I never agreed to a membership. Since it has been past 30 days I'm stuck paying all year. Dishonest as hell.

This company was scheduled to come out at 7pm last night to dismount our megasize TV off the wall so Best Buy could come work on it at 10:30 this morning. We explained to them in advance that Best Buy techs were scheduled so this had to be done prior to them coming or they would not be able to work on it, the whole reason we hired them. 7 PM came and went, 7:30 PM came and went so at 8 o'clock we called them. They could not find their tech and he was not answering the phone but said they would try again in 30 minutes. We wasted the whole evening waiting for them and they never showed up. By then it was too late to call Best Buy and reschedule. When we talked to Hellotech again at 8:45pm, they said they understood this had to be done before 1030 this morning… They apologized and assured us they would have someone at our house at 9 AM this morning to get it off the wall before the TV reach arrived. Guess what… They NO-SHOWED us again. They are completely unreliable and liars and don't care if you miss work to have an appointment with them… They will only show up if they feel like it and so far they have not felt like it.

BEWARE of hellotech.com if you haven't first read the terms of their agreement! One of my Nest thermostats was cooling the main level of my home 5 degrees colder than set, so I CALLED hellotech to replace it with a new one I already had -- at an installation cost of just $99 and no additional fee for the service call. They additionally offered a $99 annual membership to support all other types of smart home service for discounted low fees. BUT THEN I WENT ON-LINE TO READ ABOUT THEM & THE TERMS OF SERVICE ON THEIR WEBSITE, IT SAYS THAT MEMBERSHIP AGREEMENT GIVES HELLOTECH THE UNREVOCABLE RIGHT TO KEEP USING YOUR INTERNET SERVICE AND YOUR COMPUTER & HARDRIVE WHEN THEY WANT TO -- FOR USES UNRELATED TO YOU! "... Additionally, the Platform will utilize the processor, bandwidth and hard drive (or other memory or storage hardware) and/or cache of your computer or other applicable device... and to facilitate the operation of the network of computers running instances of the Platform." Moral of the story: DON"T JUST CLICK THROUGH ANYONE'S LENGTHY ONLINE TERMS OF SERVICE WITHOUT READING THEM; YOU WILL BE SHOCKED BY WHAT YOU"RE NOT FOREWARNED OF!

I had an issue with my laptop so I contacted this guys and they showed up although they we a bit late. Good job I highly recommend them.

Great experience! Very knowledgeable and quick service. The service tech arrived and installed tv promptly and effectively - outstanding job!

I thought I could use hellotech to save some money on a Nest thermostat installation vs an HVAC company and it backfired and ended up costing me more than just starting with an HVAC company to start. Nest technician did not know what they were doing and did not install the thermostat correctly. He thought it might be related to the wires and went to the air handler and messed around and eventually gave up. Called an HVAC company and they were able to easily setup the device but said the wires at the airhandler are now incorrect and they had to investigate to figure out what wire goes where because they were changed and aren't labeled. They got it working but it was significantly more time for them and more expensive for me to do it. Hellotech told me I wouldn't be charged because the technician couldn't install. I was then charged a reschedule fee of $25 a couple weeks later. I called up and they are refunding it but this whole ordeal has been a pain and cost me more than just working with an HVAC from the getgo.