Heirloom Roses

Heirloom Roses has a data breach in August 2021 with subsequent breaches through October 2021 even though they supposedly took steps to secure their website. It took the another two months to notify customers that they might have been victim of a potential breach of personal information. Essentially 5 months from realization of the breach are customers notified. Why not sooner? What's worse is how could they claim the website was secure if breaches continued until October 2021. Irresponsible.

As always their roses are the healthiest and best performers In the market. Years ago I ordered from another well known place (the one based across the pond!), and it was sad affair, a very disappointing experience, none of their 5 roses survived, they never sprout, I can tell you that won't happened with Heirloom Roses, I have planted roses in the middle of the summer with scorching temperatures and bare roses in the spring, all of them are thriving.
I recently moved to a new house and a new state, with very different weather and I found the perfect plants at Heirloom Roses.They are worth every penny!

I ordered a honeymoon bare root rose (white) three years ago. I received it and planted it. Next season it grew and had foliage but didn't bloom. No biggie. I was prepared to have to wait. This season it starts blooming and I see bright red buds! A bud finally blooms and sure enough it is a different rose that what I ordered 3 seasons ago! It isn't even close! Called and could not get through so I sent emails. After reading all these reviews I will keep my fingers crossed. I put in 3 years caring for this rose and it's the wrong one! Now I have a red regose in my white rose area. I dont even like red roses. So infuriating!

I planned my rose garden out with Heirloom roses only. I spent the time researching just the right roses for my space. The website was so easy to navigate with all of the information needed based on Color, Size and Type. I now have 11 of my 13 roses in the ground. Cannot wait for the last two's availability.
I would never purchase from anyone else. These are the Best in Roses and customer service.

The date I care about is the arrival date, which every other website lets you in on. Why do I care about the ship date? That doesn't help me plan to be home, because I don't know how long it takes to ship.
Confusing for first time buyers….
Can't speak to the quality yet, as I don't have the product yet.

I had no luck with your customer service and mentioned it in my rose group. They suggested that I just order from your website. I finally received your catalog and appreciate being able to read about your roses. Thank you so much.

Young rose bush arrived in good order. Videos and instructions on planting were followed the same day the rose arrived and its been in the ground for most of the first week of arrival. Time will tell if it flourishes, I'm noticing a few signs of growth, but very early days.

Had such kind and thorough help from Brittany. Ordered a supply of fish fertilizer for the year - supurb product! Unlike what I've seen on the market in its category. This is a fine company.

I purchased 2 each of 8 different roses for a total of 16 own-root plants. All plants arrived healthy with just a limited amount of wilting. After opening the shipping boxes I watered each plant thoroughly in its own pot. I planted them the next day following the provided instructions and using the fish fertilizer I also purchased from Heirloom Roses. I have been watering all 16 bushes faithfully and every single plant has already bloomed! I had to deadhead pretty quickly after blooming since the branches are still small and too weak to hold the blooms up.

I will admit I was very concerned after reading all the negative reviews, but my experience is quite the opposite and Heirloom Roses has earned a loyal customer in me!

Ordered 2 roses since April 2022.
Scheduled to ship late May. 1 week before my scheduled shipping day, I received an email saying that my Road Dahl was out of stock. If I wanted to select another rose, they will discount. I responded immediately with another selection. However, 1 rose was shipped. I emailed them 4-5 times asking about another rose. No response. Called their customers service number: no response. Called multiple times and finally I can talk to a lady. She said she could not locate my email. I gave her my order number and asked for a refund. She told me: since the order system and email system are 2 different, she can't see my email. And she will refund me.
Waited until today: no refund. Just opened a case with *******@Heirloom rose: do NOT say you can't find my email. You guy contacted me via this email. STOP RIPPING OFF CUSTOMERS WITH POOR CUSTOMER SERVICE

I ordered and received amazing grace rose on may 2020. Before planting it in the ground, I noticed 2 dead branches. I called their customer service and told them about this problem. They said go ahead and plant the rose. After a week the plant died. I called them and told them what happened. To my surprise, they were almost adamant that it was my fault that amazing grace died. After the back and forth, they would not give a refund. I settled to receive memorial day rose in exchange. I promised myself that this is the last I'm going to buy from Heirloom Roses.

I received my first ever order from Heirloom Roses and also my first ever own root rose. The rose arrived healthy and soil was still moist. I planted it in a container and now waiting for my Falling in Love to bloom! It says it has a lot of thorns but my son bought me a pair of rose pruning gloves so I'm good to go! Very positive experience with Heirloom

I ordered and paid for five climbing roses from Heirloom Roses in Jan. It was supposed to ship out the week of May 23; it's two weeks and the roses didn't arrive. I tried repeatedly to contact them but never got a response from them. I was out $200.

They offer a guarantee for up to one year and will send a new plant but after months of back and forth with them, it's a joke. They don't plan to replace any plants but find any loop holes to get out of it and deny your request. $100 lost! And terrible customer service to follow this claim any further.

It's almost *too* easy to shop, which is slightly dangerous for me! But I love roses and am hoping the living soil will enrich my beachside dirt. Thanks for the generous rewards program and the free s&h on the large box of living soil!

The site is easy to navigate, there's plentiful and useful descriptions of all the plants, and service is quick. I got my order, and my items were in great shape and are adjusting well, so I feel that this was a good quality purchase.

Very good experience as always. The roses I have ordered are doing well, and look great! The also have a wealth of information on their website, quality roses and willing to answer any questions you have. Best rose online website around! Want the best buy from here.

I usually do not write a review, but had to on Heirloom Roses. I purchased 4 rose plants, and waited an unknown length of time to have them delivered. 3 of the 4 seemed healthy. I planted in accordance with the instructions, but since it was close to winter I put in pots and left outdoors until right before the first frost. I could not plant in ground because it would not be 6 weeks before winter set in. Over the winter i kept the plants in window and watered. So spring came and put out the plants, none of the plants survived, so now i put in a warranty claim per the instructions on the site. After several weeks and multiple attempts to get information, my claims has been denied. Buying from Heirloom is like just throwing money away.