GuruAidReviews 1,352

Nilesh Sawant has taken the time and effort to make sure my computer was running correctly. He is professional. Courteous and extremely good at what he does. I feel that all aspects of my concerns were addressed thoroughly.

EAGESH: I had excellent work done today, January 29,2015, also a very fast operator.
Thank you so much. Sue McIntosh

Very impressed with the expertise of Rajesh Kanaguraj and his knowledge of computers. He did what I definitely could not do. Really appreciate his response.

Your technicians excel in their customer service. They have been on the phone since 8:30amest today and have been cleaning up my laptop. They did an excellent job. Your company sets an example for other companies that need improvement in their customer service.

I've been with Guru Aid now for a year and a half and have received 5 Star service during this period. I recommend Guru Aid to any one who needs computer service. All the technicians are top quality techs. Thank-you Guru Aid for all you have done for me.

I was happy enough with the technician who was very patient with me, However when I first contacted this coy, I was told I could take a 3 year, 2 year or a one time fix for $100. I took the latter as the other were $399,99 and $299,99, neither of which I could afford. I decided to take the one time fix of $100, but was aghast when I searched my mastercard account to find they had charged me for the 3 year option Another problem is that they are not $AU, but $US which means they cost a lot more. For the Australian market you would automatically think they were $AU, but not so. Nobody mentioned that until it was too late. I finally got onto Customer Service who is now going to refund portion of the amount I paid, for which I am grateful, but have to wait 5 to 7 days for them to process. It only took them 5 seconds to debit my account. Overall I feel I have had a very bad experience, and unless this matter is resolved to my satisfaction, I shall not give them a very good rating, and advise future customers (by social media/facebook etc) not to deal with this crowd.

Unfortunately, some time after I wrote my first review, a positive one, we were scammed by either GuruAid or someone posing as them, It is well I post a negative review now. The caller claimed to be from GuruAid. He had every single bit of our GuruAid contract information, so the call seemed legit. As embarrassing as it is to admit it, we fell for it. But we are no longer naive. Now we know never to respond if they call you unsolicited. Fortunately, we were able to put a hold on the money transaction so we didn't lose cash. But we lost untold hours in changing all our other accounts and passwords. When we called GuruAid directly to tell them about the matter, they said they would look into it. They never called back about the matter. Do your homework. Don't be folled.

My experience with Guruaid today was first class and very helpful. I recommend the service as I have been helped with all my computer issues this time and any time in the past. Thank you Guruaid!

Nilesh sawant This gentlemen was very helpful, guiding me thru all his help. The help was quit a lot, but all is well I believe.

Good work today from GuruAid. I had issues with an abundance of pop=ups. The system is working again.