website thubmnail of Guideposts
How would you rate Guideposts?
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Arkansas
1 review
0 helpful votes
Follow LJ S.
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Disappointed
October 21, 2021

I ordered three of the 2021 All God's Creatures Daily Devotionals for Christmas presents last year. (2020)
As I was looking at my bank statement (October 2021) I noticed a charge of $68.20 from Guideposts. I called to see why I was charged. I knew I hadn't ordered anything since last year. They said that the BOOKS I ordered last year were an automatic renewal. I had no idea! It must've been in microscopic print because I would've never ordered them if I'd known that. I never received any notification that I was being charged, or that I was getting more books.
While I was talking to the Customer Service Representative I told them I didn't order books, and I don't want the books. The Guidepost CSR said that the books were in the warehouse and would ship in 4-6 weeks, and when I got them I could return them for my refund!
So to be clear I was charged for books sitting in a warehouse somewhere, that I didn't order, and they took my money out of my account without my knowledge, and there was NOTHING I could do to get my money back until I received those books, mailed them back, and THEN I can be refunded MY money!
Ridiculous! Do better Guideposts! Christian based company's should do/be better ethically! I'm so disappointed in you.

Date of experience: October 21, 2021
Oregon
1 review
2 helpful votes
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No
May 30, 2021

No I do not want to include a review on this format...
I really didn't understand this was not a private comment to the company.

Date of experience: May 30, 2021
Pennsylvania
1 review
4 helpful votes
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Horrible service
December 5, 2019

I ordered and paid for a booklet called 60 Days of Prayer, supposed to be delivered every other month and out of 3 issues, only 1 came on time.

Date of experience: December 5, 2019
Florida
1 review
11 helpful votes
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Sucky!
June 19, 2015

I give them one star because I can't make it lower. In March they sent me a book that I didn't order so I tossed it; now I'm getting bills every month and they're getting nastier each time. The law says if I receive something I didn't order, I'm under no obligation to pay. Emails and phone calls to them have done no good, I thought they were "supposed" to be a religious group but their lying and nasty ways say otherwise.

Update on 08/31/15; I'm still getting monthly nasty letters from Guideposts, even after sending several emails; calling goes no where, just a circle of automated responses. The "nasty letters" now say that I can order nothing else from them until I pay my bill duh, as if I ordered the crap to start with! They go on and on about my "Godly duty" and such. I'm a Christian and my beliefs have nothing to do with them. Just saw a post from a lady who mentioned how good they were during the War and I heard that too from my Mama; unfortunately the ones who ran the show then are a far cry from the ones there now.
UPDATE: Now it's several months later and the "God-Fearing" Guidepost jerks are still harassing me. I am now receiving, once a month, a "Notice of Refusal of Orders" even tho I've never ordered anything and never will. They're still saying I owe $17.74 and have been sent seven reminders so cannot order anything else - as if I would! Since I wrote the above, I've emailed again and tried to call but my calls are electronically forwarded to never-never land. I've written two more letters so no idea where they went either. In case anyone wonders, this outlaw outfit is run by Seventh Day Adventist. I'm hoping that pretty soon they'll tire of aggravating me and find another sucker! Ya'll take care!
UPDATE: This is an after-thought. I can't help but wonder at all the people who have given these jerks four stars. What kind of kick-back are they getting? Are they being PAID to write those reviews? Obviously they're not dealing with the same idiots that I am. Just my opinion...

Date of experience: June 19, 2015
Texas
1 review
4 helpful votes
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Never ordered
February 21, 2019

We have never subscribed and have had the hardest time getting these to stop coming to us. Really frustrating!

Date of experience: February 21, 2019
Pennsylvania
1 review
2 helpful votes
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The Story Bible
December 22, 2017

Bought the book a few years back and found that it is missing chapters 22,23, and beginning of chapter 24. Just wondering if anyone else had this problem. They can't help me because I waited too long. Hopefully I can purchase another book from someone else and won't have this happen again.

Date of experience: December 22, 2017
Missouri
1 review
5 helpful votes
Follow G D.
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Not biblically sound
September 14, 2019

As for ME and my house ( non-denominational Christian) we seek truth. Some Guidepost material does not line up with Scripture. It is slight but that is a slippery slope. I think the foundation has good and Godly intentions to inspire and encourage. Maybe need to edit/review material more carefully?

Date of experience: September 14, 2019
California
1 review
15 helpful votes
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Guideposts used to be a really great magazine. Whether it was in the time just after World War Two or in the 80s or 90s, it could be counted on to provide genuine human stories of courage, difficulty and hope. I'm not sure what happened--maybe it became more commercial (there are so many ads even though it's a non-profit) or maybe the editorship changed for the worse--but today the stories are sappy, more overtly evangelical and just not as good. Worse still, you can't order back issues to get the good stuff. I'd skip Guideposts today.

Date of experience: March 25, 2015

Overview

Guideposts has a rating of 1.2 stars from 30 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Guideposts most frequently mention and order anything. Guideposts ranks 87th among Christian sites.

service
8
value
8
shipping
7
returns
5
quality
4