I really loved their whole idea! I placed a order along with my introductory free gift. My order showed up, the intro free gift did not. When I talked with CS they said there was a glitch in the system, the intro gift did not ship. If I wanted the intro gift I would have to place a new order. They offered to give me a $30 credit towards a new order and intro gift. Their issue & they wouldn't honor their mistake. Buyer beware, I think they suck you in with the free intro gift and won't hold up to this. Definitely, much better companies out there! Stay away! :(
Shady company. I ordered one shipment from them and then they took it upon themselves to a) sign me up for autoship without my permission and b) sign me up for this VIP membership that I never wanted or agreed to.
After they sent me an email announcing the autoship (that I never agreed to), I sent multiple emails saying I didn't order it and didn't want it but... no impact. Shipment arrived at my house and they charged my credit card.
Interestingly, there's no way to return the box on their site AND no way to cancel this "VIP membership" that I never signed up for on their website.
Thank you for your review, Elva. We greatly apologize for any confusion, but we are happy to explain this further!
When signing up for a new account as well as the checkout page, we express that all new Grove accounts receive recurring shipments as well as being signed up for the VIP membership. You receive reminder emails to alert you to your upcoming order 7 days before your shipment ships out and then again a day before each order is scheduled to process in our warehouse. This gives you time to review each order before it ships out to you.
We know that every household is unique, and every month may seem too much. Not a problem! By going into your cart and changing the date of your next shipment, you have full control over when you receive your products.
We have a great return policy! Please reach out to us at reviewsupport@grove.co so we can take care of that for you right away.
Best,
Team Grove
I love the ease of the app and trying all the products. 99% of the products I've tried I love. However, today the majority of my order did not show up due to "damaged goods". This is fine. Inconvenience but it happens. I was hoping when I called customer service they would at least overnight or rush my order. Instead they are resending my items but I have to wait a week. It's Thanksgiving week and I have none of the essentials I order. Not only do I have to go to the store but also I have to spend even more money to get the essentials I desperately needed today! Not happy at all. Although I hate to go I just can't risk this happening again.
Hi Jennifer, thanks so much for sharing this feedback with us. We're truly sorry to hear that your order was damaged in transit and that you don't have the essentials you rely on. We apologize that we are unable to expedite shipping, this is due to federal shipping regulations. We can assure you that we're doing everything we can to replace your order in a timely fashion. Please don't hesitate to reach out to us at reviewsupport@grove.co if we can offer any additional assistance.
I fell in love with Grove.co's website, but as soon as I started using them there was nothing but problems. They "lost" several of my orders and wouldn't even tell me until I started a complaint. I was understanding the first time, but the third was a bit much. The sad part was that I had to cause a huge fuss in order to get my money back. They would have been just fine with taking my money and not giving me the products that I ordered. They are a horrible scam and not worth anyones time or energy!
Oh no! We're so sorry to hear about your experience with Grove, Tasha. This is not the time we want you to have while shopping with us. We aim for thoughtful and efficient shipping practices and are so sorry to hear that we missed the mark. We understand that this has been a frustrating interaction and greatly apologize for any inconvenience this has caused for you and your home.
This is a great teaching opportunity for our customer service teams. I can assure you that your feedback has been passed along so we can work to improve these interactions in the future.
Please reach out to us at reviewsupport@grove.co and we would be happy to help get anything remaining resolved for you.
Best,
Team Grove
Bad experience with this company, I canceled immediately and still a year later I have been scammed! They took money out of my account for membership. The they Flooded my account with emails and when I replied cancel to everyone they just kept sending them, stay way not a good company!
Hi Elizabeth, we're sorry for the experience you've had with our service and we would be glad to shed some light. When you place your first order with Grove, you are automatically enrolled in flexible monthly shipments, our default subscription, as well as a free trial of our VIP membership. Both can be canceled at any time, though as they are separate services canceling one does not cancel the other. We see that one of our Grove Guides was able to assist you, but if you have any questions or feedback, please don't hesitate to reach out to us at reviewsupport@grove.co and we'd be happy to further assist you. Thank you kindly.
Twice it's happened that I put change in my cart and things were added to my cart without my permission and when I emailed them they told me rest assured you won't be charged and a week later I was charged $72 I just noticed it happened 2 months in a row I will not be ordering from this company despite liking the products. I should not have to send back products and be charged for something I didn't order. I'm reporting to the BBB
Hi Crystal, we apologize for any confusion and hope we can offer some clarity here. The items in your cart are added from your Product Subscriptions, which are based on previous purchases. It sounds like there were enough items in your cart to meet the order minimum, which generated a shipment. Please know you are always in control with Grove and can choose how often products are added to your cart, or delete all subscriptions by visiting grove.co/pantry/subscriptions. Please also be sure to remove the items from your cart, as they will not be automatically deleted. We'll always send a few email reminders before any shipments process. And we do have a happiness guarantee —just reach out to us within 30 days of delivery and you can return any unwanted items for a full refund, no questions asked. Feel free to send us an email at reviewsupport@grove.co if we can answer any questions.
Please don't buy and certainly don't get the membership. Once you get in, there is literally no way out. I got my membership 4 months ago and tried canceling it 3 months ago. Surprise, you can't do it yourself and have to email customer care. I did it, they sent a link to do it, cancelled it then (4 step process and I thought I was done!). 3 months later, I get an email that "thank you for ordering these items" and $86 get deducted from my card automatically. Apparently, they didn't cancel my membership! I literally had to claim a dispute on my charge to get money back. I shouldn't have to go through all the hassles with no mistake of mine to get my own money back!
Hi Bhawna, we're sorry to hear about the experience you've had and we would be happy to help in any way we can. When you place your first order with Grove, you're enrolled in our flexible monthly shipments subscription and a free 60 day trial of our VIP membership. These are two separate aspects of our service and you're able to opt out of both after your first order. It looks like you canceled your VIP membership, however your flexible monthly shipments remained active which is why your recent order shipped. Please feel free to reach out to us at reviewsupport@grove.co if you'd like us to review your correspondences with our team or if you need further assistance — we're always glad to help.
I have been enjoying Grove for several months. I have tried many of the products, some I have loved, others not so much. They have many products that I love! The shipments are timely. If anything doesn't work i. E. pump, they send a replacement, no need to return the bad one. I love the scented products, and doubly love that they don't contain harsh chemicals. I highly reccommend Grove to all my friends and family!
Thank you for taking the time to leave this wonderful review, Connie!
We love that you are continuing to try new eco-conscious products with your monthly recurring orders! We really appreciate that you are sharing your Grove love with your friends and family! If you have any questions about how our referral program works, please don't hesitate to reach out to us at support@grove.co!
Best,
Team Grove
Numerous shipping problems, receipt of emails saying items were being shipped that didn't come, and then disappeared from cart; have been charged for a preorder of items that never arrived, and have not been refunded. A great idea, but terrible excecution, unfortunately,
Absolutely inconsiderate and unhelpful customer service. Misleading information, and not caring about dissatisfied customers well simply said thank you and deactivated my account instead of trying to fix things.
I clearly raised my order to the amount to qualify for one of their 'free' gifts and changed the shipping date to the next day to get my items only to be told the free item would only be included if i had clicked ship now? Is this for real? Instead of apologizing for the miscommunication and happily shipping their item, no, he suggested sending me a return label and deactivating my account! WOW i was impressed with your products and about to recommend them to my friends, but nope, I'll be returning, losing a 100$ order and warning my friends against you. Thank you very much.
Hi Nivin, we're very sorry to hear about the experience you've had with our service. Our bonus items are only eligible for orders that meet the pre-tax order minimum when you click the “Ship Now” button to have the order sent right away. They're not available with scheduled shipments — sorry for any confusion. Please feel free to reach out to us at reviewsupport@grove.co and we'd be more than happy to review your correspondences with our team and do what we can to turn this experience around for you. Thank you kindly.
I have contacted Grove three times in the past three months via email to cancel. They have not honored this requestand have continued to ship things I neither want nor ordered and bill them to my credit card. I shop almost exclusively on line and I have never seen anything like this.
I bit on the introductory offer for free products. Little did I know that EVERYTHING in that basket went on autoship. Also that I would be charged a $20 membership fee a few months later. I cancelled the membership, but the autoships kept coming. I went into my "Subscriptions" page and deleted everything, but the autoship came again. It's a real shame -- their products are actually excellent, but their business practices are SO deceptive. Stay away!
Thank you for your review. We are so sorry to hear about the confusion while shopping with Grove and apologize for any frustration this has caused.
Having a Grove account comes with two completely customizable features, VIP Membership and scheduled recurring shipments, that can be used exclusively or combined to best meet your personal needs and preferences.
You should've received an email from us a few days before your VIP renewed so you could cancel your VIP membership if you prefer to shop without this. You can still shop with us without a VIP membership!
Additionally, it sounds like items were being added to your cart based on your subscriptions. Removing items from your subscription does not remove them from your cart if they have already populated for your next shipment.
To clarify, subscriptions are different from your recurring shipments. You can always choose to move your shipment date or skip a shipment right in your cart. As we know recurring shipments don't work for every household, we also offer the option to shop without recurring shipments.
We sincerely apologize if this was unclear!
Please reach out to us at support@grove.co if we can help to clarify anything!
Best,
Team Grove
I was aware of all of the bait and switch tactics, but I thought if I were careful, I could get around it. Wrong!
I was able to catch all of the items they added to my cart (under the guise of "We know you would like this!), but what I didn't realize is that they would start taking things out of my cart. When I got my order last month, I was missing two items. There was no packing list, and when I went to check my order, I couldn't get to it--the app constantly crashes, and doesn't load what it is supposed to. I know how much I was charged, and it didn't add up. When I went to inquire about it through an email, I got nothing but arguments. I was told how wrong I was about the order, the app, and even about what I was seeing. I asked for a refund on the $19.99 annual fee that I didn't know about, which they did, but they wouldn't delete my account so I still have a cart that they regularly contribute to. If you try it--beware! I thought I could make it work for me, but I was wrong.
Thanks so much for sharing your experience Catherine, we're so sorry to hear about that difficulty. We're happy to pass along some information in hopes it can help clear up any concerns.
It is most likely that those items were added to your cart because of your Product Subscriptions, which be managed under the "Account" section of the website. You can customize the shipping frequency for each product in your subscriptions or remove them completely by clicking the "x" in the top right corner of the product photo.
Items in your product subscriptions will be automatically placed in your cart based on those settings. Keep in mind that removing items from your subscription does not remove them from your cart if they have already populated for your next shipment.
As for the packing slip, we are always trying to lessen our impact on the earth, which is why a printed packing slip wasn't included in your order. You can view all of your order details in your order history. Also, we'd be happy to take another look into your inquiry regarding your shipment amount. If you don't mind reaching out to us via reviewsupport@grove.co, we'd be happy to help!
Again, thanks so much for sharing your experience, hearing from customers like you are what helps us to continue to improve and grow so that we can provide you with the highest level of service and quality products and we will be sure to pass your valuable feedback along to our team.
Best,
Team Grove
I was charged, never received product, won't let me cancel my account. Had to go to my bank to get further payments stopped. I'm pretty sure there is a word for this….
Hi Sheila, we are so sorry to hear about that trouble! That is certainly not the experience we want for our community members. Please reach out to us at reviewsupport@grove.co and we'd be happy to take a look into that for you. Thank you kindly.
This is a unethical company that misleads customers and charges for subscriptions without notice while shopping online. Once they charge you it becomes a tough task to reach them and get to cancel the subscription and get refund. It took me several calls to get back my money. AVOID THIS COMPANY!
We are so sorry to hear about that trouble, Raj. Hearing from customers like you is what helps us to continue to improve our service so we can provide the best shopping experience with Grove. If we can help adjust the settings on your account or provide any additional help, please reach out to us at support@grove.co. We're always happy to help!
I've been using Grove Collaborative for several months now. I love the design of the website and I love the products they sell. Whenever I get a shipment, I actually WANT to do housecleaning! That said, part of the VIP Membership is having an autoship order. Autoship is super flexible and you can change it, delay it or pause it at any time. But if you are a forgetful type, just keep an eye on your autoship date and the order items because otherwise you may get shipments you didn't expect or didn't want. Great company, great products, just pay attention to autoship to make sure you only get what you want when you want it!
I tried Grove Collaborative because I wanted to try some more eco friendly options. They automatically sign you up for subscriptions and autospiments that will go out monthly.
I have tried to edit the shipments before they are sent, but it never works. They ship what they want even after I edit my orders.
Then they signed my up for a VIP membership free trial that I could not cancel. After the free trial the membership costs $19.99 a year. The site claims it can be canceled at any time. But if I navigate to a web page that even hints at cancelling the membership or auto shipments I get redirected to their login page.
The webpages about how to cancel autoshipments, modify your account, or cancel subscriptions ate bogus. The only menu option you are provided to manage your account is "Log Out".
Stay way from this company. I haven't seen a product on their site that can't be purchased somewhere else.
Thank you for this helpful feedback, Karren.
We apologize that you had some unwanted orders process and can understand how frustrating this must be. We would love to assist you in returning any unwanted items.
You can have a Grove account without monthly recurring orders or a VIP Membership, which will allow you the maximum flexibility to shop only when you wish to order products. There is no charge to have a Grove account and we would love to help you to adjust your product subscriptions and account to suit the needs of you and your household.
Please reach out to us at support@grove.co, through live chat or via phone Monday-Friday from 8:00 AM - 12:00 AM EST at 1-844-GROVE75 (1-844-476-8375).
Best,
Team Grove
I canceled my membership ship a year ago because they were picking randoms items & charging my card for it. They told me I wouldn't be able to make another account after deleting I said okay cool. Here we are a year later & my card is being charged AGAIN for items I didn't purchase. I am absolutely pissed especially considering the fact that I canceled my membership!
I did not mean to order anything and after the order went through I tried to find a way to cancel it and couldn't. I emailed, messaged, and they never got back to me and never canceled my order. Now I have a $32 card payment charge for items I never meant to order.
Hi there, we're sorry for any trouble you experienced! If you haven't already, please reach out to community@grove.co. One of our Grove Guides would be more than happy to assist you with a return label so you can send back what you don't want for a full refund. Thanks kindly!
I've been ordering tissue paper, toilet paper, and paper towels for 2 years. I received a box of tissue papers with what looked like meals worms embedded into the tissue paper, at least 8 of them in one box! I was too late to cancel the next order so I received another box, same thing! Beyond disgusted thinking worms may also be in the toilet paper. I contacted customer service and they refunded- but WHY ARE THERE WORMS IN THE TISSUE PAPER?! Totally unsanitary
Hi there, thank you for bringing this to our attention. We are very sorry to hear about your recent experience with Grove. Please reach out to community@grove.co so we can investigate further. Thank you kindly.
Overview
Grove has a rating of 1.8 stars from 278 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Grove most frequently mention customer service, credit card and next order. Grove ranks 56th among Cleaning Products sites.
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Thank you for sharing your experience, Gina.
We apologize that your first order was missing an item. This certainly is not the experience we wish for our customers to have and are sad to hear that this was your first impression of Grove Collaborative. We follow rigorous B Corp guidelines to lessen the impact on the earth by shipping small boxes with fewer items, whenever possible. We are always happy to accommodate and are sorry to hear that this wasn't offered to you when you replied with dissatisfaction.
Please reach out to us at support@grove.co so that we can have the opportunity to get your missing item out to you. We can also be reached via live chat and by phone Monday-Friday from 8:00 AM - 12:00 AM EST at 1-844-GROVE75 (1-844-476-8375). Thank you for calling this to our attention. We would love to make this right.
Best,
Team Grove