Tim this is your LAST WARNING before a Criminal Complaint is filed with the WA - MN Attorney General Consumer Fraud Division by our Firm.
Laws Violated
HR3858
SB607
A 30 day hold mandatory under laws protecting pets after Disasters
STOP - do not try to feed us the HSUS rigmarole that these are not peoples pets because they are.
Nonprofits Operating Corruptly taking Hurricane Survivors Family Members
(Their Pets) You're looking at Serious Trouble & whether you realize it or not you were committing very serious Criminal and Offenses concerning Disaster Fraud.
As someone else mentioned, if you want to change the size of an item you ordered you are screwed even if you try immediately after the order is placed. There is no way to do it. I contacted customer service numerous times right after placing an order and was told there was no way they could change the size even though the order had just been placed and had not been shipped. They told me to send it back for an exchange at my own expense because they would not provide a return label. So I sent it back for an exchange and they told me the item was now out of stock. They provided a refund but only for the original cost of the item not the tax, original shipping, or return shippping. So I paid more than the item cost after all of this and have nothing to show for it. Hopefully in the future they will provide a way to change orders prior to shipping. I will never order from them again though.
I ordered a set. It was on Sale - It included a tank top with zippered hoodie. I bought for my daughter and my niece. I never received the hoodie's. I called Customer Service. I was told that there was a drop down box and I didn't check it to receive the hoodie. Therefore, special is no longer, can't get it unless I want to pay now the full price for hoodie's. I was told there were many others complaining about same thing. Their web-site is very mis-leading. Very discouraged. I have ordered many times from them. No Problems... Yes, there customer service sucks. Not happy at all. I will not be ordering from them anymore. Sad... but I feel like I was ripped off... Greater Good? To rip people off... No thank you
This is a scam! GreaterGood.com is NOT GreaterGood.org. However, GreaterGood.com misleads tries to make you believe they are the same. Visit GreaterGood.org. You will see zero mention of GreaterGood.com. GreaterGood.com should be ashamed of themselves and there is a special place in Hell for people scamming in the name of a charity.
Sarah
GreaterGood.com is affiliated with GreaterGood.org. We are the for profit side that manages several e-commerce websites that support the causes that GreaterGood.org supports. Proceeds from our sales help support GreaterGood.org with all their causes along with our Benefit Buy's and our Gifts that Give More that are all available to purchase from our various websites. Also, if you look at the GreaterGood.org website towards the bottom that shows they partner with the following websites: The Hunger Site, The Rainforest Site, The Animal Rescue Site, The Diabetes Site, The Literacy Site, The Autism Site, The Veterans Site, The Breast Cancer Site and the Alzheimer's site, these are all sites owned and managed by GreaterGood.com. Simply click on the links from GreaterGood.org and those links will take you to our various stores.
GreaterGood.com is not a scam and we have worked very hard to partner with GreaterGood.org to do good for people, planet and pets. We are sorry that you feel we are not a legitimate organization but strongly encourage you to do further research so you understand the difference between the two organizations and how we regularly partner with each other.
I've been a supporter of Greater Good's work for over a dozen years because I like the idea of also supporting charities when I shop. They've lost my business as of today, however, and I'm spreading the word why you shouldn't shop with them either. Or at least be very, very careful with your order!
I ordered an item that - when I received it - was very different from what was described on the Greater Good site. When I called about returning it, I was told I'd have to pay for the return shipping - which would come to more than the cost of the item. WTF?! No other reputable company requires customers to pay for return shipping on items that aren't as described on their website. Even companies that provide free shipping. What a scam!
I bought two pairs of pajamas and a face mask from The Rainforest Site. They took my money, said the package had been shipped, but I never got it. I tried to get in touch with them, but there doesn't seem to be a way to. They're the worst of scammers, and I will NEVER support them or buy from them again.
Rebecca
I am sorry to hear that you are experiencing issues with receiving your order. Our Customer Service phone number and customer service email address is posted on our websites and is 888-355-4321 or customerservice@greatergood.com. This office is open Monday-Friday from 7:00am - 5:00pm CST. We would be happy to help you with your order and to resolve any issues you may be having. We look forward to hear from you.
I ordered jogging outfits fits perfect awesome quality jewelry adorable good quality animal toys clothing and tags Exellent quality and the best part is With every single purchase you feed and rescue animals that's the best part
Do not order from them. I placed an order 3 weeks ago and it still isn't here. I looked under my orders and it said processed." So it wasn't even shipped? I contacted them via email 4 hours ago and Im still waiting. Ridiculous!
I have purchased from this site & have NEVER had any problems. My orders always come very quickly. Everything I have purchased is very good quality. To hear negative comments & I do feel sorry for their poor experience. I have spoke to customer service with a question about a product. They gave me the information needed & even followed up with an email. As for the review that said "no reputable company charges for return postage", I have never found a company that doesn't make the customer pay for return postage. I have read in their website & the first thing I read is WE ARE A NOT FOR PROFIT CHARITY. I do hope people give them a chance. And for those that can't I do hope they have a better experience with another site.
Seems to have white uncolored streaks down arms. Doesnt look like the tye dye. Like someone laid bleach filled shoe laces down arms of it. Did anybody get sun hoody that looks this way, Doesn't look bad but not like my orange one.
Saw cute pawprint shoes on a friend who directed me to this website. I have large feet and usually wear an 11 or 12. I ordered an 11 and it was sooooo big. I called and they said to return the shoes -- at my expense. My expense was $15. The total spent was $32. I asked why they wouldn't pay that shipping if the product was clearly defective. They don't care. I would NEVER buy here a gain.
Fawn
Thank you for sharing your thoughts regarding your experience. Please note that a shoe that doesn't fit is not considered a defective shoe. If a product is considered defective we would not have asked you to return the item. But due to the shoe being the wrong size for you doesn't mean that it is defective. Our return policy is noted on our website and at this time we do not offer return labels and returns are at the expense of the buy. I apologize that you were not satisfied with your experience.
Even though shipping is itemized separately from merchandise, this scam company collects taxes on shipping. No other company does this for my location. Customer Service says "our company is different".
https://www.sos.wa.gov/charities/search_detail_cfr.aspx?cfr_id=*******
They are a "commercial fundraiser" and only 8% of our contribution is ever give to a real charity. What a scam!
Ordered paw print shoes for my mom for mother's day. Paid almost 3x the price of the item to get here on time. Needless to say, it did not arrive. I emailed 5 times prior to Mothers day to get an update and find out why, only to be ignored. Did online chat with them the following Monday, only to be disconnected repeatedly, told that Fridays don't count as a day of the week even though they do in fact work on Friday. Finally got supervisor David. He was incredibly rude, refused to connect me to someone above him. He asked me to forward the email proving I should have received this on Friday, which I did. Then David said that he didn't care what I sent him, he wouldnt refund me my shipping costs and it was not his problem. David told me, as far as I am concerned, he is the ultimate word and even though he does have bosses above him, flat out refused to connect me to one. (i do have screenshots of our conversation). He said its up to him only about resolving my issue, and he wasn't issuing a refund. Tried to disconnected myself and get someone else, and he told the 3 people working below him to refuse to put me to anyone else. Then he told me that i need to stop contacting them, as he has already explained that he is the ultimate word there, and wouldn't assist me any further.
Absolutely horrible customer service. I would NEVER buy from them again, and will tell everyone I know not to either.
TR,
I apologize if you had a poor experience with our organization. I do see that a full refund of $62.00 was issued. I have reviewed the transcript of your live Chat's and I will be providing the necessary feedback to the individuals that you communicated with during your interaction. Again, I apologize for not only missing a delivery expectation for your order but also for any poor experience that you encountered.
Received order today. Shoes run full size smaller, wear an 8.5 ordered a 9 and they are too small by 1/2 inch. A waste of money!
Mary
I am sorry to hear that your shoes did not fit. With most of our shoes, since we do not offer 1/2 sizes it is usually the best to recommend going up to the next size. It appears that in this case this was not the solution for you. I would love to refund your money for this purchase. If you contact our customer service team with your order number and reference this review response we can ensure that your order is refunded in full.
Thank you
Not only do they have great products at excellent prices, every item you buy donates to a charity. You can pick the charity or even donate without making a purchase. I love this site!
Folks, it doesn't matter HOW your order was handled, whether the merchandise was pleasing to you, etc. The question at hand is, Do the funds from what we buy actually go to charitable causes?
Just because something was the wrong size, or the dye in it affected your allergies, has absolutely nothing to do with the most important question, and what I'm trying to find out, which is: Does ANY of our money make it to CHARITY?
I ordered two tie dye tunics (buy one get one free) and I love them! They arrived quickly and are beautiful. I'm very happy with my order and will return for more shopping in the future.
This site is so wonderful, you get to help fund items for pets by your purchase, theres also many other categories you can donate to, if you go to the main Greater Good web page.
Thank you for your kind words. Yes, we support and fund efforts for many great causes related to Animal Rescue, Breast Cancer Research, Autism, Literacy, Veterans, Diabetes, Alzheimer's, Hunger, and the Rainforest. Plus many other call to action efforts to support and assist in disaster relief and health crisis. However, we cannot do it without great customers that show their continued support for all that we do. Thank you so much for supporting GreaterGood and all our causes.
I do quite a bit of shopping on Greatergood.com, for myself and family gifts. I have never been disappointed with the products or the prices and helping shelter animals is a wonderful bonus.
I placed an order and have not received it. Can't get a response from Customer Service to find the status of my order. I would like my order or a refund. I'll NEVER shop here again.
Overview
GreaterGood has a rating of 2.2 stars from 104 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GreaterGood most frequently mention customer service and credit card. GreaterGood ranks 7th among Charity sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for bringing this matter to our attention. I have requested some order information from you in a private message to see if there is a way we can rectify this matter. Here at GreaterGood, we attempt to make the buying experience as efficient as possible and with that comes highly automated order processing which moves a customer's order through the fulfillment process quickly. We apologize for any inconvenience. I hope you allow us the opportunity to make this right for you.