Ordered a pair for shoes for my wife. They came in adequate time and were as expected. No problem with the purchase.
The problem begins after. I started getting unsolicited email from them every day in my inbox. After unsubscribing at least 5 times with no results, i contacted support. They did remove me from there list, but only for a month. Now these unsolicited emails are back again. I pride myself on not having a lot of junk in my inbox. Please whatever you do do not give them any email or other info.
The website is very easy to navigate, easy to use and I will visit again. I bought two pairs of slipper socks and they are exactly what I was looking for. Very soft, warm and adorable! Definitely recommend the Greater Good
I didn't realize, but I was ordering 3 of the same item instead of just 1. Within less than 5 minutes of my mistaken order, I e-mailed GreaterGood advising of my mistake and requesting a refund for 2 of the same items. I was sent back an e-mail denying my refund because, apparently, in those very few, few minutes, my order was placed and already "processed in [its] system"! Then, I received another e-mail stating that the package comes with a return label, but that it's my responsibility to pay for tracking. No, I'll never shop here again. There are other animal sites to buy from. I think it needs to change its name in order to be truthful.
I just received an order of clothing. I immediately washed all items as I am allergic to clothing dye. One tunic did not have a care label so I washed it on the "Gentle" cycle. The shoulder of the tunic fell apart in the wash, so I contacted the company. Their response? "It was hand-wash only so we can't replace it." There was no care label... really?
OK stuff but don't expect to return if you don't want it. I bought something for $40 and then wanted to return it. This place does not provide return labels. The cost of mailing the shoes back was $16 so it made the "return" promise meaningless because the cost was prohibitive.
After my review a rep reached out to me. She was admitted the service i received was suppar, but she was able to find me a pair of boots in the size I wanted and is mailing them to me at no cost. The effort was appreciated...
My son ordered me a pair of boots for Christmas and he accidentally ordered the wrong size. When I called about exchanging them the woman I spoke to was rude and seem disinterested in helping me. The boots I wanted were still on sale and they had the size I needed in stock however. So I returned them on my dime. And I waited for two weeks when I finally called and asked where my replacement pair were. Again the man on the phone was rude and just as disinterested. He stated the boots were now suddenly out of stock so they just had refunded the money. I notice now the boots are double the price and all the sizes are now marked out of stock. So much for my christmas present. Worst customer service ever. They are just downright rude and make no effort to try to resolve any issues..
I actually love the items I've received from this website, and it's wonderful that proceeds go to the care of animals. BUT, don't expect much help from Customer Service. As soon as I hit the send button to approve my order (or whatever button it is to send the order), I noticed that the ship to and bill to addresses were reversed. I IMMEDIATELY CALLED AND EMAILED over and over again. By the time I actually spoke to someone (within 15 minutes) I was told that it was too late to correct the error. It was only after threatening to call my bank and stop payment on the order that the rep called their warehouse to see if new labels could be made. Again, this was all within 15 minutes of approving the order. Very negative help -- it took forever to explain that the addresses were reversed. When she finally got it in the computer, I was told that they would let me know if the correct labels had been made. Never got a call or email. After all this, the order came to me instead of the ship to address. Now I have to reship. I don't think the reverse addresses was my fault - i checked the correct boxes, so BE VERY CAREFUL TO REVIEW YOUR ORDER BEFORE SENDING IT!
I have ordered numerous items from this site, and everything has been fine. I especially like their jewelry. I usually donate a few extra dollars to the charity for the free shipping, and always receive a certificate of donation right away.
Do not buy from this 'so called' charity, because they will rip you off...!
Using their size chart I bought a ring from them and when it arrived it was 3 sizes too small. I know this because I got it checked at a British jewellers. I followed their returns guidelines and sent it back via recorded delivery. In total I spent $42.21 to buy the ring and return it due to their size chart being totally wrong. They only refunded me $19.82. Clearly this is how they make their money for their 'charity'.
Purchased a lovely memorial bracelet to remember my dear cat, Gizmo, but the money also went to feed shelter animals. Double win. Received a tracking number in a day or two went from UPS to USPS and tracking number worked for both. I look forward to doing business with them again.
I hate the fact that some people are complaining about there purchases, don't purchase anything, just donate then. That's what this is all about, to help out animals and people in need instead of being greedy and complaining, honestly I have ordered several items and I have not been disappointed.
I am glad for organizations like this out there, Thank you
House shoes were the cheapest made I have ever seen. No right or left designated. Feels like piece of cardboard with foam glued on top of that.
I like that they feed animals but these were Christmas gifts I was embarrassed to give.
Extremely happy with the items that I purchased. They were a good price and good quality for what I paid for it.
As for if a % of the money actually goes to feed animals, I don't know. Wish someone had a definitive answer for me.
Even if it doesn't, I bought an inexpensive item and the quality was lovely so I cannot complain.
I do hope that the money IS donated to where they say it goes. If anyone has a correct answer and not just a guess, wish you would let us all know.
I ordered a cute jacket, but when it came it had a big bleach stain on it. I returned and they sent a new one. The new one is so poorly made I am ashamed to wear it! Inside by the zipper someone who cannot see well was cutting the edges. It really looks bad! I asked to be taken off their list, but it has not happened.
I ordered the slouchy Animal Rescue boots. They came quickly, despite it being a Black Friday special. They are super cute, comfy, and warm. I'll be getting the rest of my Christmas presents from them this year!
I ordered a Pajama Set but They never shipped out my full order. They only sent the shorts and when i called them on it they said that only order shorts (which costs more that set apparently). Customers service sucks! After 3 weeks of trying to get help the best they could say was buy more stuff... I will never use them again!
Beautiful sterling silver spinning ring. Beautiful bracelet of pink square quartz. My little Chihuahua loves her red and white serpa harness. Shipping was slow but I don't mind because my purchase paid for 3 meals for Veterans.
I have ordered many items from veterans site and paws. Extremely happy with every piece I have received. Will continue to order. I like there selection better then most stores. Always delivered on time and never been disappimted
I received my path to pink sport sandals, they are well constructed and I love the Black, purple and pink design. They are very comfortable too. I want to thank you so much for your website and May God bless you. I'll probably be back to get my granddaughter a pair at a later date. Again thank you for all that your company does for these charities.
I have purchased 5 tunics and am very happy with them... I haven't washed them yet but they will be hand washed as instructed... I live in the desert and wanted cool summer tops and they are... The shipping is a little slow but other than that I'm very happy... Lynne S
Overview
GreaterGood has a rating of 2.2 stars from 104 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GreaterGood most frequently mention customer service and credit card. GreaterGood ranks 7th among Charity sites.
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- Seattle, WA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback and sharing your experience with GreaterGood. We will have some jewelry items on sale coming up for the holiday's, so be sure to check back with our sites often. And thank you for donating to our various causes, we can't do what we do without you!