business logo of GoodRx

GoodRx

How would you rate GoodRx?
grey star
grey star
grey star
grey star
grey star
New York
1 review
14 helpful votes
Follow Eric E.
Unfollow Eric E.
Send Message
Share Review
Report Review

I've never been so humiliated in all my life. The pharmacy tech at Walgreens said they do accept discount cards but not GoodRx. When I pressed he got the pharmacy manager who mirrored the same words. Then he explained that they coupons they produce put the pharmacy in the red because the displayed price doesn't even cover the ingredient cost of the drug. I took back my coupon and went to CVS, same story there as well as Walmart. All three can't be wrong. There should be a law that protects consumers from these types of companies. What a SCAM!

Date of experience: December 31, 2015
GoodRx R. GoodRx Rep
over a year old

More than 3 million people use GoodRx to save on their prescriptions every month. In our experience, SiteJabber attracts the very, very few people who like to write negative reviews and, more importantly, these reviewers never respond when we attempt to help them resolve their issues (which we can!). So... we don't respond to comments here any more.

Please email info@goodrx.com if you'd like help. Thanks.

New Jersey
1 review
9 helpful votes
Follow Beth M.
Unfollow Beth M.
Send Message
Share Review
Report Review

I had their discount card for my pain medicine prescription because United Healthcare keeps refusing to cover my medicine. Well so does "Good" Rx. When I called, a very snotty woman gleefully told me they were allowed to discriminate against me by law. I hope with all of my being that this woman develops a chronic pin condition. GoodRx sucks!

Date of experience: May 23, 2016
GoodRx R. GoodRx Rep
over a year old

Hi Beth - I think you have the wrong company. GoodRx provides no services based on gender; we simply provide you with information and discounts to use at the pharmacy. I'm sorry for your experience, but I don't think we're the enemy here. It sounds like you're having an issue filling a controlled prescription, which can be challenging as many pharmacists are very cautious about filling those prescriptions and they may not honor GoodRx coupons (as we explain on the website), but that would be the pharmacist's choice, not ours? Please contact help@goodrx.com if we can be of further service.

Massachusetts
2 reviews
3 helpful votes
Follow J G.
Unfollow J G.
Send Message
Share Review
Report Review

Bizarre.
Order 2 pairs of glasses.
No comms except fluffy emails.
10 days post payment still no sign of shipment.
I am sure all this is fun over there but weird expectations for customers.
Would be better to say don't hold your breath for the glasses after you order.
Unless you are a flamingo. That is the theme of their customer emails.

Date of experience: September 30, 2021
California
2 reviews
0 helpful votes
Follow James C.
Unfollow James C.
Send Message
Share Review
Report Review

Prices not honored
October 7, 2020

Lately, we have found that the pharmacies in our area - Costco, Walmart, Safeway, and CVS do not honor the GoodRx prices. Therefore the discount program is pretty much a waste of our time. Here's our experience. 1) Get the best price from GoodRx.com 2) Doctor sends a Rx to that pharmacy. 3) Get to the pharmacy and they don't honor the price. 4) Call the doctor and take the next highest price that GoodRx has listed. 5) Go to pharmacy and they don't honor the price. You can see how this can be a total goose chase after doing many of these. I'm very unimpressed with the program. It seems like it used to work a year or so ago, but not now. My mother in law pays out of pocket, is not on Medicare Part D. For example we attempted to get medication today from Costco listed on GoodRx as $71.00. Price we had to pay - $94.50. This is a regularly taking place now. Too bad.

Date of experience: October 7, 2020
GoodRx R. GoodRx Rep
over a year old

Hi there! We’re so sorry you experienced trouble using our discounts at multiple pharmacies. Our Advocacy Team would love to look into this for you immediately! Please contact us at 888-799-2553 and we will get started.

Florida
4 reviews
5 helpful votes
Follow Mabel T.
Unfollow Mabel T.
Send Message
Share Review
Report Review

Not bad
November 6, 2015

I've used this website a few times for coupons on my medications. I like that it lists several stores and their prices for your medicine so you don't have to physically go there or call to price it out. You can have your medication mailed to you in some cases. It's worth a look, every little bit helps.

Date of experience: November 3, 2015
Virginia
1 review
0 helpful votes
Follow beth b.
Unfollow beth b.
Send Message
Share Review
Report Review

Good/not Great
March 10, 2017

I used Good Rx for my Rx's, they were on the $, but one was over charged by $20. That was advertised. So I called the phone number that was offered on the website. Right off the bat, the founder says, "we will help you resolve any issues you have with cost discrepancies, unless they are controlled prescriptions such as"... I got through, it was not a controlled Rx and the woman on the phone could not be less helpful. Did not want to even pretend to help me. Why say they will help resolve monetary issues if you won't? So, buyer (of prescriptions) beware! It still cost me $150 for 4 Rx's. Have a nice day.

Date of experience: March 10, 2017
GoodRx R. GoodRx Rep
over a year old

We can help - our prices are accurate - please email help@goodrx.com

Texas
1 review
1 helpful vote
Follow Anthony K.
Unfollow Anthony K.
Send Message
Share Review
Report Review

Works for me
April 9, 2016

I have used GoodRx a number of times. It may not be convenient but it has saved me money. Only once at a Meijer did they have an issue with using the card. Just yesterday we got a prescription that was $122 with our insurance (have not met the deductible) for about $17. It pays to ask.

Date of experience: April 6, 2016
GoodRx R. GoodRx Rep
over a year old

If you ever have issues using a GoodRx coupon, just let us know and we can help. Pharmacies are usually contractually obligated to accept GoodRx coupons. Email help@goodrx.com. Thanks.

Alabama
1 review
5 helpful votes
Follow Karyn M.
Unfollow Karyn M.
Send Message
Share Review
Report Review

Coupons refused
July 13, 2020

I attempted to use a GoodRX coupon at Winn Dixie who accepted the coupon for other medications but refused one for an inhaler. Supposedly they are under contractual obligation to accept them but since you can't get anyone to speak to you from GoodRX to address it while you're at the pharmacy you're just out of luck. If there's no way to enforce this obligation - what is the point of having the contract? Ridiculous.

Date of experience: July 13, 2020
GoodRx R. GoodRx Rep
over a year old

Hi Karyn! We’re very sorry you experienced trouble using our discounts at Winn Dixie. Our Advocacy Team would love to look into this for you immediately! Please contact us at 888-799-2553 and we will get started. Our hours are Monday-Sunday, between the hours of 8AM and 7PM CT.

Louisiana
1 review
0 helpful votes
Follow Kris L.
Unfollow Kris L.
Send Message
Share Review
Report Review

Wondering if
September 1, 2017

I have been using goodrx for a few prescriptions since last year & it has always worked out well for me (@ Kroger & rite aid). It cuts my gabapentin price in half! So today I was wondering if there's a chance they might be able to save me a few $'s on suboxone (it's expensive). I checked all the prices & they are all way higher than what I actually pay. I pay 324@ rite aid & the rite aid coupon says 406, however I just read a review in which a goodrx user said he paid just 126 for a months supply of the same medication. I'm wondering if my always helpful pharmacist can help me figure it out.

Date of experience: September 1, 2017
Michigan
1 review
4 helpful votes
Follow Dan K.
Unfollow Dan K.
Send Message
Share Review
Report Review

Just One Thing
September 15, 2020

Please. I am honestly begging you. I will do whatever you want. If you just ask me to look it up BEFORE I fill the script. Don't wait for the price from your insurance. If you think it will be high and you have the card or phone or whatever ready: call ahead. Ask them to compare the prices for you. It will save us both a LOT of time. It does not take 20 seconds, as that commercial may suggest, to change the price for you. My soul dies a little each time I scan out a script and then they pull out their little card. (Also highly do not recommend using the cards. Print it out. At my pharmacy we use our phones for you, but i know a lot of places wont do that, so if u want the EXACT price you found - print it. They change the cards)

Date of experience: September 14, 2020
Louisiana
2 reviews
4 helpful votes
Follow Linda H.
Unfollow Linda H.
Send Message
Share Review
Report Review

I have saved a lot of money with this card over other discount cards; however, the pharmacy will not always give you the quoted price. Compared to other discount cards I have used, the savings are better with GoodRx, but it's impossible to know which card saves you the most without running every card you have, which no one will do. At this time, I still think it is the best discount available and if the comparisons are accurate, I have saved hundreds of dollars using this card.

Date of experience: January 2, 2018
New Jersey
1 review
0 helpful votes
Follow Erinne C.
Unfollow Erinne C.
Send Message
Share Review
Report Review

Amazing experience!
March 3, 2023

I would recommend Good Rx to anyone and everyone who needs medical help after hours of normal businesses. I would even choose this over most medical experiences during typical business hours to be honest. Quick. Easy. Affordable. Plus they checked in on me after which I didn't expect. I love that the staff is knowledgeable and caring. I wish I could give them more stars! I recommend be careful and pay attention when selecting how you rate your experience after your visit as I assumed it would show the ratings in ascending order not descending order and inadvertently clicked on the worst option where I had wanted to give them the best rating possible. Definitely will use this service again.

Date of experience: March 3, 2023
GoodRx R. GoodRx Rep
over a year old

Hello Erinne! We are so glad you enjoyed your GoodRx Care experience. If you find you need further assistance with from GoodRx Care please message us through our app messenger. We are available Monday through Friday from 6am to 7pm PST, but response times may take longer outside of our normal business hours. We hope you are doing well and wish you a swift recovery!

New York
1 review
6 helpful votes
Follow Diana C.
Unfollow Diana C.
Send Message
Share Review
Report Review

Awesome. It works!
March 1, 2020

This is my first time using GoodRX and I only paid $1.81 for my prescription. They gladly took it at CVS with the only difference that they didn't give me the pills inside a plastic bottle but in its original strip packaging, which is fine as the bottle ends up in the garbage anyway. Thank you!

Date of experience: March 1, 2020
GoodRx R. GoodRx Rep
over a year old

Hey Diana! We are so happy that we were able to help you save on your medication!

Arizona
1 review
5 helpful votes
Follow Eric R.
Unfollow Eric R.
Send Message
Share Review
Report Review

Have used it for years but one problem. If the med is not in stock, the price may go up $5 to $200 by the time it gets in. A pop up on the web site says "apply the coupon ahead of time" and shows the coupon price next to it, but you can't apply the coupon until it arrives and the price may vary a huge amount. Good Rx runs and changes the coupon price constantly. I have refused meds twice at the counter when I saw the new price-----way higher. If your pharma does not stock your med, shop around to find one that does, or be prepared for sticker shock.

Date of experience: April 20, 2019
GoodRx R. GoodRx Rep
over a year old

Hi - that's not exactly right. If the manufacturer of the drug switches, the price may change. This doesn't happen often, but once in a while it will - it's up the pharmacy. We track prices and information constantly and provide the best price and coupon we can find, but there will obviously be times when a pharmacy stocks multiple products or switches when we don't know - they don't tell us. So yes, the best advice is to call around - and always let us know so that we can work to find you a better coupon for that product!

Wisconsin
1 review
1 helpful vote
Follow Kevin H.
Unfollow Kevin H.
Send Message
Share Review
Report Review

My degenerative condition has challenged me financially as much as physically. I have used your service many times when it made sense. I wish that people would understand that you can't control what others do with their prices. Most only care about profit, and feed off the most vulnerable segment of society. This is a small, but important step in the right direction. Thank you

Date of experience: April 24, 2019
GoodRx R. GoodRx Rep
over a year old

Hi Kevin! Thank you for taking the time to share your experience with GoodRx. We are very happy to hear we are able to provide you with savings for your medications.

North Carolina
10 reviews
28 helpful votes
Follow rm s.
Unfollow rm s.
Send Message
Share Review
Report Review

I save 1700 a month
February 12, 2018

In general the American medical system over charges for all products and services. Good RX is the best comparison shopping tool for both the over-the-counter and prescription pharmaceuticals. Most people have never considered comparison shopping for Medicine which is a grave mistake if the money's coming out of your pocket. I'm looking at one simple tube of ointment that ranges from $99 the $423 in my coastal North Carolina market. Please note that you generally are not able to combine these cash purchases with Insurance coverage. Whenever I can't get a great purchase referral from good RX I look two the website affordable drugs for overseas and Canadian purchase of the equivalent generic item.

Date of experience: February 12, 2018
Delaware
1 review
2 helpful votes
Follow Libby H.
Unfollow Libby H.
Send Message
Share Review
Report Review

Good RX - it worked!
April 24, 2018

I paid 80.00 for an RX last week. Hubby got out the Good RX card he had picked up at a grocery store and took it back to the pharmacy. The pharmacist gave him 70. Cash back, no questions. I am not affiliated with this company in any way.

Date of experience: April 24, 2018
Pennsylvania
21 reviews
85 helpful votes
Follow Bob R.
Unfollow Bob R.
Send Message
Share Review
Report Review

I've been using this site for about a year and have saved a lot of money. This is not only for people but also pets, that's how I found it. My one dog is on phenobarbital due to having seizures. The monthly pharmacy prices ranged from $17 to $32 a month. That gets a little expensive on a yearly basis. NOW I pay between $7.15 to $9.47
The drug industry is like the stock market, it fluctuates monthly. No gimmicks here. Just find the lowest prices at your local pharmacy and print out the coupon. Check it out, I think you'll be pleasantly surprised.

Date of experience: April 2, 2013
New York
1 review
2 helpful votes
Follow Adam c.
Unfollow Adam c.
Send Message
Share Review
Report Review

Goodrx
August 4, 2017

Goodrx is fantastic. Countless times goodrx has been much cheaper than what my insurance covers, sometimes even by $50 for a single prescription. I don't remember how I stumbled upon it but I'm glad I did.

Date of experience: August 4, 2017
Ohio
1 review
3 helpful votes
Follow Laurinda D.
Unfollow Laurinda D.
Send Message
Share Review
Report Review

I don't know how they did it, but GoodRx offered me a price that is one-fourth of what my insurance company quoted for on a medication that is commonly used because of its effectiveness. However, not all drugs are discounted that much, and you need to shop around online for Good Rx coupons offered by specific pharmacies. The effort is well worth it.

Date of experience: August 2, 2019
GoodRx R. GoodRx Rep
over a year old

Hi Laurinda! That is great. So glad to hear we had a price one-fourth of your insurance cost!

Overview

GoodRx has a rating of 2.8 stars from 604 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GoodRx most frequently mention customer service, coupon price and discount card. GoodRx ranks 1st among Pharmacy sites.

service
74
value
74
shipping
18
returns
18
quality
55