The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
Very quick and convenient. We were able to get food we love from western NY and have it delivered here in Texas. We will be ordering again when our supply is gone. Thank you.
Loved my first arrival. The cheesesteaks from Pats arrived in excellent condition (all the way to muggy Florida) and were excellent. This was a gift and it was very spot-on. Keep it up!
My first order arrived 2 days late. Not only were the ice packs melted and everything was rotten, the order was completely wrong. I ordered 2 dozen bialys and received 1 dozen assorted bagels. I ordered 2 pints cream cheese and received one. I ordered a pound of lox and received none. Customer service does not answer phones but says they will return calls within 24 hours. NOT! My second order was correct but arrived LATE and warm so the food was not good either. I spent $284 with all spoiled food and disappointed friends who receivEd the packages. AGAIN NO CUSTOMER SUPPORT.
The cakes were fresh and moist. As my husband said just like his grandmother use to make.
The way the cookies were decorated on the cookie tray. Other than that everything's fine.
Thank you
As expected and arrived in timely manner to front door
Great selection and easy to process and track the order.
I look to you to find the BEST around the country.
Bagels were very good and can't be buy 1 dozen get 1 dozen free and free shipping.
However I like to try different companies. This was my second one so next time I will try a different company but thru you
Packaged to perfection... the item arrived fresh and damage free! The item was quite awesome and left guests very satisfied!
It came on time promised at origami order time!
Packed very well.
I was able to get a friend something he's never had before.
Super quick delivery to Ohio! Ohhhh the taste! Love Muffulettas from Central Grocery! Can't believe we can have them delivered here in such a fresh state!
Had a good taste. The quantity was smaller than expected for the price
Loved everything about my order. Ordering was easy, delivery was quick and the food was delicious.
Everything it was fresh delicious on time not bad in price and delivered to my door. Couldn't get any better than that.
Our cheesecakes came right on time and fresh. Our guests said they were the best they had ever had.
Novel gift, excellent prompt shipping and reasonable price
The blueberry pie was loaded with blueberries & very delicious. The box of frozen blueberries are a gift!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via support@goldbelly.com if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at support@goldbely.com Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at support@goldbely.com and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.