The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
Everything came fresh and delicious packaged well no complaints
Loved the meat. It was so good cant find a good enough word.
Baked beans were described as burnt ends baked beans. I thought there was meat in there. They were just beans and so spicy I couldn't eat them.
I would recommend the meat. The beans were a fraud. Where's the beef!
It was delivered when it said it would be and they loved it! Food was fantastic they told me. Gonna order it for myself
The concept and the variety of different vendors was really surprising
Loved it, best chicken pot pie I ever had. Good packaging.
The cake was delicious very moist the chocolate frosting was good not over powering the cake I will definitely be ordering from them again
The bagels are amazing, and each one is plenty for two meals. I love the "everything" the best- but just reordered some of those, as well as a few other types in the 2 Baker's Dozen pack.
Always tastes the way I remember from the restaurant when we visited it
Super easy to order and many options to choose from.
The package was securely put together and arrived in perfect condition!
I've ordered pork tamales once before and they were delicious. I recently ordered and received mixed assortments of tamales.
Even though food delivery was delayed one full day due to fedex, it still arrived fresh and Megan provided great customer service responding promptly to my inquiries
It was just like the bagels we have gotten in New York!
That i could order something i cant find locally and when my food arrived it was still frozen and not thawed out
Super easy and lots to choose from! Super fast delivery as well!
The cheese cakes are fresh and very creamy, they arrive quickly and packaged very well for Preservation
This was by far the best mail order sandwich ever!
The food was tasty and good quality. The bread was amazing
I ordered a kit for 8 lobster rolls. It was PERFECT! My order arrived exactly on the date requested, and the food was delicious.
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via support@goldbelly.com if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at support@goldbely.com Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at support@goldbely.com and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.