The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
Food is delicious. We live in a remote area and being able to have food of thisquality is a real treat
Shipped when expected. Made it to the left coast faster than expected.
It was moist not dried out as most gluten free products
Fast shipment. Wonderful food. Well packed and preserved with dry ice. Good instructions.
Salmon container damaged n got a credit on my acct. Nice super nice company. Looking forward to a another order in the near future.
The packaging is reliable and the instructions are easily understood. It delivers the product as described which makes GoldBelly a very unique consumer food offering of top food items throughout the country.
I found the cookies I love and there are so many options.
The scones are fresh and delicious, and my order arrived quickly!
So many wonderful choices and ordering is a breeze.
Food is awesome. It's like traveling the country in my kitchen..
It was packaged well and still slightly cool. The cake was amazing!
Ordered this pizza for my husband, who is from Long island. He loved it! Was very well packeaged and shipped timely. Will be ordering more soon.
Nothing, they sent my gift to the wrong address and I am still waiting for the right one to be sent.
It was a gift for my 92 year old mother who enjoyed it. This made me want to tell others about your great products.
The packaging was safe and everything stayed fresh. The food was accurately described, delicious, and better than anything like that I can find locally. It wasn't cheap, but I got enough meals out of it that it seemed worthwhile, and I will be ordering again.
Choices, ease of ordering and free shipping. And, when the cookies arrived from Carlos Bakery they were delicious!
The product arrived with dry ice that was well sealed. The product was frozen which was great. It came fully intact.
The speed of the delivery and the quality of the food was amazing
On time delivery, as promised. Perfectly packaged.
I ordered the lobster rolls as an early Christmas treat for my daughter and I. We couldn't have been happier with the result. The lobster meat was sweet and fresh and took me right back to my many summers in Maine. Loved having the traditional East Coast bun and the salted butter! We are still talking, thinking, dreaming about them and will have to order again soon. Thanks to you all, lobstermen, preparers, packers and shippers! Still feeling happy just thinking about it!
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via support@goldbelly.com if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at support@goldbely.com Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at support@goldbely.com and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.