The company has garnered mixed feedback regarding its reputation and customer service. While some customers appreciate the quality and freshness of the products, particularly for special occasions, a significant number express frustration over delivery delays, inadequate customer support, and issues with order fulfillment. Complaints frequently highlight poor communication, lack of responsiveness, and unsatisfactory resolutions to problems, leading to a sense of distrust among customers. Overall, while the product offerings are well-received, the company's service shortcomings may deter potential customers seeking reliable and timely delivery.
This summary is generated by AI, based on text from customer reviews
Everything was perfect. 90% of the office thought Noah's is a bagel. Years of telling them Noah's is the McDonald of bagels, now they know.
They are delicious. Would definitely recommend and buy again.
Great gift for foodies so they can select what they'd like to order. Nice feature is multiple denominations for purchase. Order arrived quickly and with a nice card and stickers to give the recipient. Will order again.
Arrived on time as specified! Magnificent freshness, taste as usual.
Goldbelly always has high quality products -- the best of the best! I have ordered a number of products through Goldbelly and ALL have been delivered on time, are exactly as described, and all were delicious! I highly recommend Goldbelly to all!
The cookies were delicious and the senior center group loved them.
Rapid shipping and a delicious treat for the Fightwarmango girls at the University of Michigan Big House!
Parker House rolls are my all time favorite and yours are excellent.
Have only tried one small pie so far but it was delicious!
Unique, fresh, delicious. Got it for my husband's birthday and he loved them.
Fast delivery and recipient was thrilled and loved it.
Liked the whitefish the best, but many bones in it. The baked salmon, chicken liver and whitefish salads were all good, but too sweet for us... not sure why they were so sweet in taste. Was an interesting experience for food from NYC.
Cookies were good and most were delivered on time.
The bakery goods were extremely fresh and lasted over a week long!
Delicious but a bit stale. Not like last year at all!
I ordered the Red Velvet Whoopi Pies. They are delicious!
I wasn't happy to hear that the cookies arrived crumbled- my son just told me this and it was for his birthday
Answer: Automated response. Also, i don't like how i have to write 50 characters for a response. Whatever my response isis what my response is.
Answer: Hi Julie! Thanks for reaching out. We proactively monitor all packages and will communicate any possible or actual delays via email directly to you. Please feel free to reach out to us via support@goldbelly.com if you have any questions. Thanks!
Answer: They aren't necessarily a scam, but very poor customer service policies. If anything goes wrong with your order, like it did with mine, they just blocked me from their Facebook page so I couldn't leave a review. It's just luck if your order arrives and looks as you would expect and if it doesn't you are out of luck. Just contact local bakeries or restaurants and have them deliver for you, no reason to pay Goldbelly and have a third party who cares nothing about your order throw it around in the back of their truck and deliver it trashed. Goldbelly is unscrupulous and a big risk of wasted money.
Answer: Hi Barbara! Yes, it is the same business- we added the extra L this year. Thanks!
Answer: I received NO credit Goldbelly is not standing behind it.
Answer: Hi Samantha- Goldbely ships the best, most iconic food in the US directly to your door from the very people who produce it. If you have any more questions or are looking for any suggestions please don't hesitate to reach out to us at support@goldbely.com Thanks!
Answer: Hi Karen! Thanks so much for reaching out. We're working on reviews for the individual products, but in the mean time if you have questions on anything or would like any recommendations, please feel free to reach out to our team at support@goldbely.com and we'll help you! Eat Well & Prosper! Capt. Goldbely
Answer: Please follow up again via email, chat or phone for a team member to review so we can further assist.
Answer: Hi there. You can place an order directly on line for the item you wish on www.goldbelly.com. You can also give customer service a call to assist you with placing the order.
Answer: Hi! They are one in the same- though we launched as Goldbely, we added the additional L last year. More L for the same low price :)
Goldbely helps people find the best food from around the country and have it shipped to their door. We work with the best tastemakers, food purveyors, restaurants, farmers and fishermen to supply you with the best of the best from around the US.