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GoKeyless

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Texas
1 review
0 helpful votes
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Continued Support
June 15, 2016

I've had my locks for a while now and GoKeyless always is ready and willing to help me with my programming questions. Most recently, thank you Matt.

Date of experience: June 13, 2016
Arizona
1 review
0 helpful votes
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Good company
July 7, 2016

I have ordered many locks from Gokeyless. Mike Walker is always helpful, and gets me exactly what I need.

Date of experience: July 6, 2016
North Carolina
1 review
1 helpful vote
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We bought two dual sided keypad deadbolts. We liked the fact that the items were mechanical (requiring no batteries). We hadn't considered that the keypads are not lighted. This might not be too problematic once you are familiar with the code you set. You can feel the buttons you'll need to push in the dark. Otherwise you'll need to leave a porch light on (which for us means 16 walkway lights also). The deadbolts are high quality Japanese made but the instructions remind me of old "made in Japan" poorly translated text. They are confusing. The only other problem arises when you purchase the "EZ Mount" which costs $20 more. The "EZ Mount" prevents you from having to drill another hole in the door to connect the inside keypad to the outside keypad. The escutcheons that are parts of the "EZ Mount" are black. In our case all the hardware on the door is bright brass. The black escutcheons are ugly. These should match the chosen finish. The bright brass keyed deadbolt we replaced had matching escutcheons.

Date of experience: December 7, 2013
Ohio
1 review
0 helpful votes
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Tyler walked me through the steps to set up my equipment. He watched while I did it, and he was patient in answering all my questions.

Date of experience: July 7, 2016
Pennsylvania
1 review
0 helpful votes
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Great service
May 12, 2014

Great service. They responded to all my questions helping me pick the right system for me. Thank You!

Date of experience: May 12, 2014
Florida
1 review
1 helpful vote
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I purchased a double sided lock model codelock 5000 electronic from go keyless and a matching aluminum box for gate both recommended by Curtis for 500.00. I have the box welded on gate and schedule locksmith to install. I take off work to meet locksmith at house only to find they sent mismatch box and lock. Box is 2 3/4 and lock is 2 3/8. I call go keyless furious because now I will have to pay to have locksmith apptmt again. Gokeyless agrees to overnight the correct 2 3/4 cylinder. I reschedule locksmith for three days later. 2 3/4 cylinder arrives, Locksmith arrives, and after taking everything apart to install, lo and behold, it is not the correct model for my lockset.It is not made by same manufacturer, is wrong size plate where tongue goes and spindle is much too small. The spindle is completely a different size by a long shot. I call go keyless furious again. They offer to overnight to me the correct cylinder 2nd time but now I have to reschedule locksmith and take off work a 3rd time to meet at house. I demand a 250.00 discount on my 500.00 bill because of the extra costs to me for locksmith visits. They begrudgingly agree to a 100.00 credit to my bill. Tom at extension 125 is the person I dealt with. He was the third person I had to speak to. First Curtis, then Craig, then finally Tom. They are nice people but buyer beware.

Date of experience: November 7, 2014
South Dakota
1 review
0 helpful votes
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Amazing Service
January 17, 2018

Matt was very helpful and knowledgeable in helping me get my lock back up and working! We were able to get going that same day!

Date of experience: January 16, 2018
New Jersey
1 review
0 helpful votes
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With Skip's help we have been able to set up our locks with ease. He has been incredible patient and helpful during the process.

Date of experience: November 4, 2016
Washington
2 reviews
10 helpful votes
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Thank you so much, Matt, for helping me program this new lock. We found out together that we are both "trainable". I appreciate Matt's patience.

Date of experience: May 21, 2016
California
1 review
0 helpful votes
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Johnathan gave excellent service. Five stars all around. Thanks. He was knowledgable, and very easy to work with. He gives the company a good name.

Date of experience: March 10, 2021
Colorado
1 review
0 helpful votes
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Excellent team of people! Great at problem solving and making sure you're taken care of. Looking forward to more business. ~Zachary #USVW

Date of experience: September 10, 2019
Nevada
1 review
0 helpful votes
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Reinstall all data
April 26, 2017

Skip was amazing! His product knowledge was exceptional and he was very fast with this programing. Thanks very, very much.
Alan Miescke
General Manager, LFGHOA

Date of experience: April 25, 2017
Illinois
1 review
1 helpful vote
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Gokeyless Rocks
August 31, 2015

This company was great in helping us set up our 24 hour access lock at our new Gym. Thylaar was the tech who helped me. He rocks!

Date of experience: August 31, 2015
Pennsylvania
1 review
0 helpful votes
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New Lock works amazing!
September 12, 2019

Got my new Schlage deadbolt very quickly, and it was super easy to setup! Ron even stayed late to make sure the order was placed for me.

Date of experience: September 11, 2019
South Carolina
1 review
1 helpful vote
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Tom Johnson- stood on the phone with me for about an hour. He helped me with each situation and resolved my issue! Thanks!

Date of experience: March 13, 2015
Texas
1 review
1 helpful vote
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Tyler in tech support provided us with excellent customer service, as we are not tech savvy. Outstanding step by step information and patients.

Date of experience: October 1, 2015
Arizona
1 review
0 helpful votes
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Great Service
October 13, 2015

GoKeyless does what they say they will and are responsive and had great follow-up. I would recommend dealing with these professionals to anyone.

Date of experience: October 13, 2015
Canada
1 review
0 helpful votes
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Online service
April 25, 2020

The online service was great from the chat room where I talked with
Bob. He knew his stuff and help me through some mistakes I was having.

Date of experience: April 23, 2020
Missouri
1 review
0 helpful votes
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A+ Great Service
May 16, 2019

Adam was fantastic, knowledgeable and professional and resolved our security issues!
We are commercial property owners and will use this for leases

Date of experience: May 15, 2019
Oklahoma
1 review
1 helpful vote
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Great Support
February 9, 2019

The company gave great support. I had a problem and Jonathan was very helpful in solving my problem quickly and courteously.

Date of experience: February 7, 2019

Overview

GoKeyless has a rating of 4.3 stars from 487 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GoKeyless most frequently mention customer service, tech support and great job. GoKeyless ranks 1st among Locksmiths sites.

service
72
value
67
shipping
56
returns
30
quality
62