The chat feature on the site is quick and convenient. I spoke with Chad who answered all of my questions, even silly ones. Though I haven't purchased anything yet, I look forward to buying from gokeyless.
When a company earns my accolades, I make sure to go online to give it a great review, but also tell everyone I know about them. That is how it will be with GoKeyless. First Jeremy, then Adam. Each spent over an hour going over all the pros and cons of various lock scenarios for my daughter's new home. They know the products well and understood with great patience that I didn't. Both were willing to educate and explain. That's worth a premium price, BUT... you won't pay that with GoKeyless. All the help... plus a discount! You guys are terrific... and I am grateful! Thanks GoKeyless!
I want to thank Victoria for all the help she provided concerning my questions about Keyless entry. You should be very proud to have such a fine person representing your company. I will recommend your company to anyone that asks because of her skills and commitment
Highly recommend Steve M with GoKeyless. Even though looking to purchase a single door access control system he took the time to understand requirements and put together a quote with all necessary items.
Thank you!
I needed a few cards and they had a good price. I order 10 and when shown the shipping options is says $0.00 for 3-5 day delivery and it is selected. Since I am in no rush I accept it and move on. I supply my credit card, and stupidly click through the last review page. I say stupidly because a $20 order now has a $27 shipping charge that I never selected. Oops, too late. Had I seen that I would have cancelled and purchased elsewhere.
-Rudi
We had a little difficulty with the site... However, when we dialed the 1-800 number and was assisted immediately. Great people, quick service, very knowledgeable CSR.
Thank you for resolving our needs for locks.
I paid extra money to have gone and 2 doors synced, and didn't reserve that serve. If I still had to call to make gobs work, why did I pay for serve?
Jordan was very patient and helpful.
I think I will like my new locks, bug a little pricy. Paid extra so I won't have to play with the fins.
If thy are so easy to program, can just anyone reprogram them and get into my house?
Tom was extremely helpful to me today with questions I had about my trilogy lock. He was quick to identify possible causes of the problem and gave me tips on how to fix them. I am going to try out the possible solutions today. He was very willing to have me call him back again tomorrow if I am not able to make these solutions work. It's so nice to place a call to tech support and know that I can find someone immediately who has the expertise (without having to escalation up through multiple technicians) and who listens and understands my issue. I give Tom an A++ for customer service and technical expertise.
Ginger
I had excellent communication from with Mike Walker when placing an order. We conversed over email for a day or two, then a few phone calls, and the order was placed. Pretty seamless, and easy.
This company is amazing. Trevor, the manager was about as professional as it gets. We had a little problem with one of the workers named Joe, and he took care of him right away. I do not think he works there anymore. I would absolutely recommend this company to anyone trying to keep there loved ones safe! Good job guys
I recently purchased this Go Keyless lock for my property and I am not so tech savvy so I called into get support. I worked with the most amazing customer service rep ever! "Tyler" he walked me through all the software downloading, set up, and even trained me for future adding of other users. This was truly a refreshing experience. I suggest you ask for Tyler if you are in need of assistance with this product.
Thanks Tyler! You saved us at our Property!
Maddy
Techs are easy to deal with. Office staff return messages quickly and schedule follow ups if needed. Great experience. Thank you Tyler for always coming to my rescue and answering all of my questions!
Unbelievable patience and helpfulness from Matt hooking up this lock. Probably fairly simple process for someone else, but i still mess up turning the computer on and off sometimes. Walked me through the process, showed me tricks (that I will forget) and made absolutely sure I understood. Dealt with Jason for sales- had a great personality and was actually an enjoyable transaction.
Worse customer service, no knowledge of the product, order status, delivery or anything! Feel lucky if you ever get them on the phone or actually get an answer to your question. Our product is about 20 day behind schedule and they have no excuse or reason for that. They gave me a simple, "sorry about that", never a returned call or email.
Started by using the chat feature to ask questions. The rep suggested he call me and discuss our best solution. Very professional and attentive. The item shipped quickly and works great. Will defiantly be a returning customer.
M. Lewis
I have trying to buy a keyless lock from Adam Miller a sales executive, he told me that they have installer all round the country but for the last 2 weeks they are not able to give me some local who can come and do a survey and give me a detailed quote. I have called 4-5 times Adam promises everything but what I got only run around. I hope one of the higher executive read my reviews and get back to me. Just notice if you give 1 star rating you can't even submit this survey.
We approached our local experienced locksmith to try and find a product to lock many different cabinets at our Spa. They could not find a good solution except for Cam Locks! Who wants those any more? I found GoKeyless, and in one call connected with James P. He had me send photos our project and shortly got back to me with the perfect solution. James could not have been more attentive and helpful. GoKeyless will be seeing much more of our company's business! Thank you for the great products and service!
We purchased two trilogy combination entry locks from GoKeyless. The first one was such a success, we ordered a second when we expanded. The very best thing about GoKeyless is their service after the purchase! They helped me program my lock initially - which was great - but when I had issues two years later, they helped me again. Skip and Kyle are the best and we would absolutely do business with them again!
Pam C.
Office Manager
Medical Practice, Houston, TX
I have been a customer of GoKeyless for some time. The prices are competitive but more then that is the service. Any question I have from a simply one, hardware issues or software support they have always been ready and willing to help. Hats off to their team and in particular, Skip who's good nature and extensive knowledge always shines through.
We were facing a challenging issue requiring to locate and purchase an alternate living device for our medical cabinets. Short version - James & Becky basically solved our issue in less than 24 hours resulting in the hospital saving thousands of dollars. We are extremely grateful for the prompt and effective service.
Overview
GoKeyless has a rating of 4.3 stars from 487 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GoKeyless most frequently mention customer service, tech support and great job. GoKeyless ranks 1st among Locksmiths sites.
GoKeyless - Shop Online for Keyless Door Locks for your business, home, cabinets, and gates. Talk to our agents about your project. We are specialists.
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- Miamisburg, OH
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Business History
On just an average day when our co-founder, Josh Stamps, made a quick trip to the grocery store on the way home from work. Eager to be home, one arm with groceries, the other with a briefcase, he walked towards the front door. Then he faced a challenge we all have experienced, the inevitable need to retrieve your house key. The fumble began, and for a moment, it seemed he could recover until….the groceries came crashing down to the ground as he quite literally spilled the milk.
“Why can’t there be a better way?!”
This universal problem left him asking exactly that. It then sparked an idea that couldn’t be stopped. One event led to a revolution that spread throughout the world. Eighteen years later and over 5 million locks sold proves that keys are a problem and we have the solution!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members