GoKartsUSA

If you're looking for a seller who stands behind their products and provides customer service and support, Forget GOKARTSUSA. I would like to say their customer service is terrible, but there IS NONE. Their shipping stinks. I purchased a TrailMaster 400. The shipper left it at their dock after it arrived at our destination city for 2 weeks and didn't notify anyone. I had a missing part. I notified Gokartsusa assuming they would replace it. It never happened. Now I have an electrical problem. They claim that they will respond to your request within 2-3 hours. That is a LIE. They will not respond - EVER. I am thinking there is only a skeleton staff at this company. They take orders and have your purchase shipped from a different company. I think their whole staff is an order taker. My advice: AVOID THIS COMPANY.

All,
Purchased a 215 minibike kit. The frame I received was welded together crooked. I wanted to exchange it for one that wasnt defective. After articulating this information clearly and transparently the product discrepancies to customer service with included pictures and measurements they tried reassuring me that it looked fine.
The only option they gave me was to ship the frame all the way back to the west coast leaving me to eat the shipping cost! Upon receiving it they would inspect it and perhaps send me another.
Its completely unacceptable to penalize the customer for a product you sold them thats defective. Its not my fault someone didnt do THEIR welding correctly. If I knew I was going to get a tweaked frame I wouldnt have done business with these guys. Their lack of attention to detail, professionalism and product knowledge is ubiquitous.
I was so disappointed with it I havent even begun to build the bike. Thanks for ruining it for me Go Karts USA.

I got a cart given to me and am clueless on the year of go cart but knew what make it was. So I went through there website and clicked on hammerhead and clicked 150 and it took me to wiring harness for the machine... Well I assumed it was the correct one. I was told I ordered wrong one and that is was for a trail master and not the hammer head machine. I KNOW for sure I ordered correct one cause I have went through website MULTIPLE times since and got the same parts number for the harness and it is supposedly the "Correct" one. The picture was exactly what I needed also. They now will NOT give me my money back or exchange for the correct harness. Worst business that I have ever done business with!

We ordered a mid size go kart for our kids for Christmas 6-7 weeks before Christmas. We were given a shipping date with December 11th being the latest. It's been sitting at the warehouse "ready to ship" for weeks. They will not give us any details on it. They won't even allow us to go pick it up! It's hard to get ahold of anyone and if u do they are all young and offer no details or knowledge of anything! We have been back and forth for weeks and we're offered no reimbursements etc. We are canceling our order and going to a local dealership. I would literally NEVER recommend them.

Does anyone know who owns this business? Does anyone know the dealer license number for gokartusa.com? I asked them to send me the MSO so I can register this bike back in October, it's now January. They never sent me the missing parts I asked for because they were missing. Yes, the bike came missing parts! We filled out the warranty form and included our photos. The parts cost me around $30 from another dealer. My son loves the bike... we just need to register it. So, $#*!ing send me the god damn MSO so I can register this bike you $#*! show of a circus tent $#*!ing joke of a business.

Purchased a Trailmaster Mid-XRS from them in November 2016, and the go kart has already been to a mechanic on three separate occasions. I paid extra to have the go kart assembled prior to delivery, and the go kart was shipped with a bad carburetor. After receiving the run around, I was finally able to receive a new carburetor, but I had to pay the shipping fees.

Additionally, all four tires had to be replaced after using the go kart for two months and last month, my son was driving the go kart on the street when the front, left tire fell off. The go kart has been taking up space in my garage as I continue to wait for a service rep to return my call... I would never recommend this distributor to anyone.

I ordered a go kart and a motorcycle on 10/25 and they said the Go Kart was backordered until November 9-13th. I got the motorcycle but need the Go Kart for Christmas. They confirmed on 12/1 that I had nothing to worry about and it would be here before Christmas. There text updates are terrible. You sit on hold for terribly long times. When I finally got a hold of someone, they had no idea that I received the motorcycle and no idea why my order hadn't been shipped. They said they had just received the Go Kart I ordered, but 2 days later and still no update, no shipping confirmation. Here is 7 days before Christmas, I have no answers. Ridiculous! Buy somewhere else. Update; 3 days before Christmas, still no update, starting the charge back process through Paypal. They are the worst company I have ever done business with. Don't torture yourself, go somewhere else. Make sure you do a charge back on your credit card or dispute through PayPal. It hurts their rating and they deserve to lose the ability to charge people. Updated 1/7/21, finally got my refund through a paypal claim. I've had no communication from Go Karts USA since prior to Christmas. Stay away from them!

I ordered a ssr 150 through there site. It was delivered to a terminal which I picked up in mpls, mn. Aint no problem yet. Damage was hidden in carton. On me now. Fixed and sent pics. The hell with it, fixed myself. Purcahsed in june. After 7 calls and bs from there end, its October 10.2017 and just receceived my mso. Could not title, register etc without that paperwork. I have purchased other items like this for less price and received better service, etc, etc, etc. Would not purchase again thru them. They are a middle man and u don't need that.

DO NOT PURCHASE FROM THIS COMPANY! I ordered a bunch of parts, only received some of them. Will not answer their phones. I either get hung up on repeatedly or left on eternal hold. I've been waiting for weeks and weeks to get the rest of my order. Contacting them through their email is a JOKE. They are thieves. Wish I lived in California so I could go down there in person and take of this issue. They have to satisfaction guarantee on their website and now I know why. HORRIBLE COMPANY!

Great products and service! I recently ordered a 110cc ATV for my 6-year old, and it arrived quickly with an easy to follow assembly guide. ATV started right up and has been running good so far.

Ordered an $1800 mid xrx. It came with a broken dashboard, which probably happened during shipping, but who knows. Sent pics on the live chat and the person was a complete $#*!. They said it just needed to be screwed in, when the plastic was obviously cracked. They then referred me to the help desk. There I explained my situation, and they said new parts were being ordered. After 3 weeks of waiting I emailed them back, and they said they needed more pics and a video. I then got a response back saying the picture files were too big (only 1 mb was allowed). I am not a computer person, but how am I supposed to send a video if I can't even send a picture. I am like a lot of people on here. I don't ever write reviews, but take this for what its worth. DO NOT USE THESE SCUMBAG MOTHER$#*!ERS

Positively the worst company that I've ever dealt with. I ordered two $5000. 00 Utility Vehicles from them. After my research indicated that parts for the two models I was interested in were hard to obtained, I called before ordering the vehicles. Gokartsusa assured me that parts wouldn't be a problem to order furthermore, all parts are guaranteed for the first year. What a joke! Both broke within the first 30 days and I spent the next 6 months trying to get parts from gokartsusa. I even offered to pay for the parts. No luck. The entire company is a scam and I WILL BE REPORTING THEM TO THE BBB.

This is a partnership crime business this company has no employees they don't answer the phone during working hours only AI robots that take orders collect money and then that money a company called PayPal tries to be the muscle that the collector for this criminal operation luckily my bank is Direct Express and they would not pay them PayPal won't give me a refund they want me to go through the whole process of waiting several months instead I'm going to file a complaint but it will be with the Federal reserve IG department through my representative Michael cloud in Texas

If you made your purchase through PayPal the way to get a refund is post screenshots of all the negative and no positive because no positive exists on the CEO of PayPal Twitter account and I mean every post you can find proof beyond a shadow of a doubt and that shame you bring about him the collector for the criminals is enough shame shame shame that he will have his team get your refund ASAP I am posting on the CEO's Twitter now I suggest everybody do the same and also get their representative in the house to file a complaint with the IG the Federal reserve IG say my g that oversees Direct Express because Direct Express won't pay this company a dime but PayPal gets it use that money it's called kiting for several months interest they get use your money free and make money on the interest this happened to Me 2 years ago and it's how I got a quick reply and my money back in 10 days instead of

WAITING FOREVER

I ordered a buggy that was missing parts and notified the company. They told me I was lying and refused to resolve the issue. I then talked to a person from GoKarts that helped me order what I needed (I had to break down and pay for what I needed). The parts took roughly 3 months to come in and were wrong. I called back, got an RMA number and sent them back using registered mail. GoKarts received my parts and signed for them but refused to credit my back and still to this day will not. After sending the Better Business Bureau the signature, tacking info and delivery date the BBB told GoKarts they were wrong and to pay me back. They still refused to and now I am in the middle of suing them. Out $600 in parts and legal fees. I finally called the OEM, paid less that half GoKarts price and had my parts in roughly a week.

Absolutely Terrible Customer Service! I most definitely sure that the pitiful representative in Pleasant Hill California is a bottom feeder. How can you take $120 dollars from a family and not care that the size isn't right. I expected a gentleman to get on the phone and say "no problem miss, let's help you out and get the right size". This person needs a wake up call in his life. My husbands hard earned money where he bleeds and sweats to death was thrown away by his inconsideration and rudeness. OBVIOUSLY THE COMPANY BEHIND THIS MAN HAS THE SAME INCONSIDERATION FOR FAMILIES AND THEY ARE MINDLESS. DO NOT EVER ORDER ANYTHING FROM THIS HORRID COMPANY! T A PRIME EXAMPLE OF EVERYTHING WRONG IN THIS WORLD. I HOPE THEIR COMPANY GOES OUT OF BUSINESS!